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“Great location and service but room a little disappointing for the money”

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The Rubens at the Palace
Ranked #80 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Channel Islands
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location and service but room a little disappointing for the money”
Reviewed 30 April 2012

For access to Victoria Station, which is important to us, this hotel is great. All staff appear to take pride in their service offering and absolutely no complaints there either. Only downside is that for the price of the room (£179 inclusive of VAT), it was a little disappointing, with the bed crammed into a space that the Yotel would be proud of, and a television that was probably the bees knees in 1990. My brother's family room was £360 for the night and again it wasn't a "wow" factor when I saw it. But maybe I am expecting 1990 pricing which is not realistic.

We would have stayed in the Victoria Park Plaza if it had availability and that will be first choice next time, but thanks to all the staff for the great service, and pricing is not really their remit.

Room Tip: A room is a place to sleep at the end of the day, not really expecting the Trocadero to be installed...
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  • Stayed April 2012, travelled with family
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1 Thank GreenMuggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (872)
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Chesham, United Kingdom
Level Contributor
85 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 April 2012

A very enjoyable stay, well served by friendly and helpful staff. Would definitely return and recommend to anyone looking for a quality hotel in this area of London.

  • Stayed April 2012, travelled solo
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1 Thank paul l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Ireland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 April 2012

Just home from a lovely break at Rubens at the Palace and had a fantastic time. From the moment we arrived the staff greated us as royality! The concierge staff were great, they opened doors, carried cases to rooms and got us taxis whenever we needed them. We had champagne on arrival and this was much needed after the bad flight!! The room was lovely, huge bed and was so comfy, also the sofa bed was very comfortable too, room had everything you needed e.g. iron, hair dryer etc. Breakfast was amazing so much choice, all the staff very welcoming. The hotel itself is very traditional and perfect for a trip to London and location is also great, easy access to public transport etc and also the taxis very cheap from here. I had a great stay and will definately be returning to the Rubens.

  • Stayed April 2012, travelled with friends
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    • Sleep Quality
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Helpful?
2 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 April 2012

The Rubens at the Palace is a very nice hotel in a great location in London. The hotel's a great value for someone looking to stay in a nice hotel while touring the city. The staff was friendly and accommodating. I would certainly recommend this hotel.

  • Stayed September 2011, travelled solo
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Helpful?
1 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2012

We have stayed at The Rubens three times and each time we have been very well looked after by the friendly and helpful staff. The rooms are beautifully decorated and spotlessly clean. The buffet breakfast is superb. We arrived later the first morning but were still served a delicious breakfast even though the kitchen had closed! It's very conveniently located whether on business or pleasure. Also, try their adjoining restaurant and lively wine bar B-Bar for good brasserie style food.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank travellers6274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rubens at the Palace

Property: The Rubens at the Palace
Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#74 Luxury Hotel in London
#106 Business Hotel in London
Price range (per night): ₹ 15,365 - ₹ 28,404
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace

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