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“Nice but not perfect”

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Knightsbridge Hotel
Ranked #377 of 1,088 Hotels in London
Certificate of Excellence
Vancouver, Canada
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Nice but not perfect”
4 of 5 bubbles Reviewed 25 October 2011

The hotel we stayed this time is much smaller hotel called Knightsbridge Hotel which is part of the Firmdale Hotel group. Our room is semi-basement in the alley which is sharing with Harrods rental apartments. Located less than 3 minute walk from Harrods, it is surprisingly quiet. Very nice neighborhood as you can see the cars on the blocks are all Mers, Beamers, Range Rovers, etc. No big hotel's noisy lobby. You simply feel like you live in one of the apartments as it has no big hotel signage. May be age does make a difference here, the hotel bed is fantastic my other half actually commented it's better than ours at home! It's a firmer mattress. After all the walking and hiking during vacation/travel, firmer mattress does help soothe your back in place. No restaurant in the property but can serve food either in your room or in the common rooms. These common rooms are tastefully put together. The way to your room from the lobby can be confusing at first but the good thing is you just have to remember where your room and foyer/lobby are. Very friendly staff throughout. Very clean room that it feels like new. Things that can make this a better place are leaving guests with either a full roll of toilet paper or leave an extra roll. More electrical outlets for today's gadgets, i.e. laptops, camera battery charger, cell phone chargers, especially when there are two occupants in the room. An electric kettle or coffee maker is also appreciated if there is one in the room for either coming in on a cold day or just feel having something hot.

The common rooms can be very crowded as guests may be dining, waiting for airport transfer and/or check-in, etc. These rooms are not that big after all.

Please note that Knightsbridge Hotel or as we were told by the front desk staff that all Firmdale Hotel Group charges an up front 40% of the room cost to your credit card. It's not a "Hold" in your credit account but an actually "Sale". It's in case you are using room service or break anything in your room or consume anything in the mini-bar. The Staff supposes to refund you the difference.

We purchased the airport transfer package from the hotel. Our pick up time to the airport was schedule at 2:30pm. However, the check-out time is 12:00pm. We requested late check-out to gap the time between check-out and pick up for the airport transfer. Mr. N. looked into it and offered to either put us in a different room or we could stay at the common area for the 2.5 hours gap. The options were expressed in such a way that as a guest should know better to just simply check-out at 12:00pm for the convenience of the staff at the hotel. So we decided to check-out at noon and found out the 40% up front charge that we were not advised of at the time of check-in. When we went back to the hotel for our airport transfer, Mr. N. advised that they forgot to charge us for the return airport transfer. Couldn't get our math straight anymore after all these...

That was our negative impression of the entire stay. However, that was already enough for me to consider stay at somewhere else in London the next time. It’s a pity but it made me restless the whole entire night before departure.

Room Tip: If you arrange airport transfer with the hotel, make sure you confirm that you can have a late check...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelPuggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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389 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shaftesbury, United Kingdom
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 October 2011

This is a beautiful hotel, the rooms are just lovely, beautifully decorated. Situated in a quite street (cul de sac) off Old Brompton Road this hotel is also perfectly located for shopping in the Knightsbridge & Sloane Street areas. If you have a car, parking is normally available outside the hotel but you have to feed the metre (or ask the Desk to do so) from 8 am, so no lying in bed! The hotel has a couple of public rooms which are cosy and again beautifully furnished. There is no restaurant but you are surrounded by them in that area. Breakfast can be taken in your room or downstairs if you prefer.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annej18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ascot,
Level Contributor
278 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
5 of 5 bubbles Reviewed 26 September 2011

Returned to the Knightsbridge for a business visit and it is just as good as the last time! The staff are a delight, the location is great and the beds have to be some of the most comfortable in the world! This Firmdale hotel just keeps on being excellent - it is perhaps not the kind of place some holiday-makers want as it has no restaurant, but the public rooms are restful and stylish and the bedrooms are better than being at home! Bathrooms are efficient and modern with all you need. I can't think of many ways it could get better especially when you can have breakfast in your room whilst watching an early Rugby World Cup game!

Room Tip: The singles are on the smaller side but ideal for business
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue-and-Steve-Ascot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
95 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 1 September 2011

I was reluctant to write a review about this hotel because I don't want anyone else to know about it. It is a shining star in London.
If you like very classy, boutique hotels with beautiful contemporary decor you will love the Knightsbridge. In a quiet street off the main drag, close to Harrods and all this area has to offer, we just loved our stay here.
Our room was a large, welcomed surprise and just perfect to recoup after a long flight from Australia. It may not have the added extras of the big name hotels but the service and staff are outstanding. The intimate lounge room with honesty bar is homely and a great place to relax. My only regret is not taking photos of our lovely room to share with you. Maybe next time, if you're lucky. We can't wait for our next visit.

  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ClassyLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 August 2011

If you enjoy a small intimate boutique hotel, then this is the one. My husband & I recently stayed there & loved every aspect. The staff went above & beyond the norm, the food is remarkably good for such a small place & even though it is a relatively limited room service menu, it was delicious. It is so convenient to Harvey Nich's & Harrods, easy walking distance yet it is set in a beautiful quiet leafy street surrounded by expensive apartments. I adored the fab,up to the minute decor our room was stunning, not a detail overlooked. Gorgeous fabrics & clever design. Loved, loved, loved it.

Room Tip: Our room was 403 & looked over the leafy street, you wouldn't think you were in the heart of...
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chicnsavvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Knightsbridge Hotel

Property: Knightsbridge Hotel
Address: 10 Beaufort Gardens, London SW3 1PX, England
Phone Number:
Region: United Kingdom > England > London > Knightsbridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#68 Business Hotel in London
#99 Romantic Hotel in London
#233 Family Hotel in London
#266 Luxury Hotel in London
Price range (per night): ₹ 19,918 - ₹ 47,720
Hotel Class:5 star — Knightsbridge Hotel 5*
Number of rooms: 44
Official Description (provided by the hotel):
Knightsbridge Hotel is situated on a quiet tree-lined street in the heart of Knightsbridge. Situated in a quiet tree-filled street in the heart of Knightsbridge, Harrods, Harvey Nichols and the international designer stores of Sloane Street and Brompton Cross are a minute's walk away. It provides all the facilities expected of a luxury hotel including 24 hour room service, valet, concierge and free high speed wireless internet access. Hyde Park and the museums of South Kensington are all within a short walking distance - including the National History Museum, the Science Museum, the Victoria and Albert Museum (V&A). The Royal Albert Hall is also close by. The area is filled with some of London's most interesting bars, cafes and restaurants ... more   less 
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Also Known As:
Knightsbridge Hotel London

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