The hotel we stayed this time is much smaller hotel called Knightsbridge Hotel which is part of the Firmdale Hotel group. Our room is semi-basement in the alley which is sharing with Harrods rental apartments. Located less than 3 minute walk from Harrods, it is surprisingly quiet. Very nice neighborhood as you can see the cars on the blocks are all Mers, Beamers, Range Rovers, etc. No big hotel's noisy lobby. You simply feel like you live in one of the apartments as it has no big hotel signage. May be age does make a difference here, the hotel bed is fantastic my other half actually commented it's better than ours at home! It's a firmer mattress. After all the walking and hiking during vacation/travel, firmer mattress does help soothe your back in place. No restaurant in the property but can serve food either in your room or in the common rooms. These common rooms are tastefully put together. The way to your room from the lobby can be confusing at first but the good thing is you just have to remember where your room and foyer/lobby are. Very friendly staff throughout. Very clean room that it feels like new. Things that can make this a better place are leaving guests with either a full roll of toilet paper or leave an extra roll. More electrical outlets for today's gadgets, i.e. laptops, camera battery charger, cell phone chargers, especially when there are two occupants in the room. An electric kettle or coffee maker is also appreciated if there is one in the room for either coming in on a cold day or just feel having something hot.
The common rooms can be very crowded as guests may be dining, waiting for airport transfer and/or check-in, etc. These rooms are not that big after all.
Please note that Knightsbridge Hotel or as we were told by the front desk staff that all Firmdale Hotel Group charges an up front 40% of the room cost to your credit card. It's not a "Hold" in your credit account but an actually "Sale". It's in case you are using room service or break anything in your room or consume anything in the mini-bar. The Staff supposes to refund you the difference.
We purchased the airport transfer package from the hotel. Our pick up time to the airport was schedule at 2:30pm. However, the check-out time is 12:00pm. We requested late check-out to gap the time between check-out and pick up for the airport transfer. Mr. N. looked into it and offered to either put us in a different room or we could stay at the common area for the 2.5 hours gap. The options were expressed in such a way that as a guest should know better to just simply check-out at 12:00pm for the convenience of the staff at the hotel. So we decided to check-out at noon and found out the 40% up front charge that we were not advised of at the time of check-in. When we went back to the hotel for our airport transfer, Mr. N. advised that they forgot to charge us for the return airport transfer. Couldn't get our math straight anymore after all these...
That was our negative impression of the entire stay. However, that was already enough for me to consider stay at somewhere else in London the next time. It’s a pity but it made me restless the whole entire night before departure.
- Official Description (provided by the hotel):
- Knightsbridge Hotel is situated on a quiet tree-lined street in the heart of Knightsbridge. Situated in a quiet tree-filled street in the heart of Knightsbridge, Harrods, Harvey Nichols and the international designer stores of Sloane Street and Brompton Cross are a minute's walk away. It provides all the facilities expected of a luxury hotel including 24 hour room service, valet, concierge and free high speed wireless internet access. Hyde Park and the museums of South Kensington are all within a short walking distance - including the National History Museum, the Science Museum, the Victoria and Albert Museum (V&A). The Royal Albert Hall is also close by. The area is filled with some of London's most interesting bars, cafes and restaurants ... more less
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- Also Known As:
- Knightsbridge Hotel London