it is located in a nice and convenient area. when i booked the place, i did not know that this place has 'pet allow' policy as i usually stay at the other ascott property which does not allow pet in the apartment. as i have serious allergy to cat, i have written a message to citadines south kensington regarding my concern, the staff there wrote back, reassuring me that the place will not affect my health concern. due to my travelling schedule, i ended up booked 3 types of room (staying in different days) the place has. even though one of the rooms was a bit dusty, the housekeeper quickly came to clean up the whole room again for me -- to me, this is very impressive and attentive.
as for the receptionists, i would have to say one of them is very helpful. can't remember her name, but she is the one in the photo. i think her name starts with L. however, the trainee whom i talked to did not know how to manage the situation -- all she could say is 'no'...which is understandable as she is just a trainee, but it would be nice if she at least show some attentiveness to people who choose and pay to stay there.
i had a good stay which includes free wifi service in the room, and the location is great.
- Official Description (provided by the hotel):
- Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more less
- Reservation Options:
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- Also Known As:
- Citadines Prestige South Kensington Hotel London
- Citadines Hotel London