We stayed in the hotel for five days during the Christmas and festive period. The hotel is very well located within walking distance to Heathrow Express, and was very clean, However, what impressed me most was the hospitality of the staff. A special Thank You goes to Negrea Oltita (i think that's how you spell her name) for making our stay remarkable. I couldn't have asked for more. Our room was always clean, service was prompt, and it was definitely worth the stay.More
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The hotel is well situated, 1 minute to the tube and and bus station. We had a problem with our room but the reception superviso( I think her name is Ana) and her colleague Karla were very professional and sorted our issue. Very good costumer service provided by the girls.
Dear alivaleeeeeee,
Thank you for sharing your experience with us.
Your feedback is of a big importance to us as it reflects our level of customer service and care. For us at the Mercure London Paddington, it is very important to meet and exceed guest expectations and by reading your feedback we are happy to see that we have succeeded in doing so.
Your kind words about helpful service by Ana and Karla is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback.
It was a pleasure for us having you in our hotel and we look forward to welcoming you again.
Best Regards,
Usman Ali | General Manager
Mercure London Paddington
Fantastic location! Close to Hyde Park, great pubs and eateries, and so easy for the tube and bus. Lovely and clean. And a special thanks to Mr Witek for his kindness and professionalism. Brilliant service!
Dear Kiwi,
Thank you for your fantastic review on your recent stay at the Mercure London Paddington.
I am delighted that you enjoyed your stay with us and it was a pleasure to read your comments about the Fantastic location close to Hyde Park and the brilliant service you received from Witek.
Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another memorable stay.
Best Regards,
Usman Ali | General Manager
Mercure London Paddington
I stayed 6 days during Christmas with 30% discount and breakfast under global sales. It doesn't matter not to be any next level upgrade for my Platinum level, but there is not any online checkin email.
Staff for housekeeping are really work hard to clean my room under 4 luggage in the 10 sqm room.
The rate includes breakfast. I can choose Hotel Indigo London Paddington as alternative for some days. Indigo has more choice especially vegan. Anyway, you must taste both if there is the chance.
Dear raymondD8810UO,
Many thanks for sharing your experience with us.
I am delighted to note you enjoyed your stay overall and hotel lived up your expectations. Your kind words about the hardworking housekeeping staff is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback
Thank you once again for your valuable feedback and we look forward to welcoming you again for another enjoyable stay.
Best Regards,
Usman Ali | General Manager
Mercure London Paddington
Initially I was staying @ Hilton and my few colleagues were at this hotel and they requested to swap as they were not happy due to very small room and noise from the street at 2am.
Just wanted to help my colleague who had disturbed sleep and I agreed to stay here. But I was amazed by efficient and friendly staff. Also when I complained for few issues in the morning duty manager Ms Rubal was so prompt and professional which made me stay there till end of my London visit. Staff is A+++ which worth to ignore
Dear Ashley Jacob,
Many thanks indeed for your very kind comments about your recent stay at Mercure London Paddington. I am delighted to hear that you enjoyed your experience overall and hotel lived up your expectations.
Your kind words about efficient and friendly staff especially the service provided by Rupal is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback.
We look forward to welcoming you back to the hotel in the near future.
Best Regards,
Usman Ali | General Manager
Mercure London Paddington
