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“Fantastic location and value for money”

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Crowne Plaza London Kensington
Ranked #120 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 7 June 2012

Chose this hotel after reading the reviews and was not disappointed. Rooms were spacious with two double beds, decent size bathroom, mini bar etc, it had everything we needed and exceeded expectations for the very reasonable( for central London), price paid. Location is great just across the road from underground and several places to eat on the doorstep, walking distance to Natural History Museum.

  • Stayed: May 2012, travelled with family
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2  Thank SueB011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded 11 June 2012

Dear SueB011
Thank you for your review of our hotel, I am delighted that you enjoyed your stay so much and that you appreciated the larger than average rooms and the great value for money in central London.
We look forward to welcoming you back again in the near future.
Yours sincerely
Lawder Smith
General Manager

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1,586 - 1,590 of 2,575 reviews

Reviewed 6 June 2012

very good location just across the road from the tube
rooms largs - we had 2 beds each quin size
room - good size and convenient
very nice neigborhood - many good eateries near the hotel
overall - recommended

  • Stayed: July 2011, travelled as a couple
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1  Thank zacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded 11 June 2012

Dear zacd
Thank you for your review of our hotel. I am pleased you enjoed the rooms, they are larger than average for London hotels.
Do return to us again on your next visit to London.
Best regards
Lawder Smith
General Manager

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Reviewed 6 June 2012

Good clean basic hotel
Rooms are modest but comfortable
Wireless internet is a issue here and finally fixed after a few attempts by staff
Main attraction is location

  • Stayed: May 2012, travelled on business
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Thank AjmMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded 11 June 2012

Dear AjmMelbourne
Thank you for your review of our hotel.
Our wireless internet has just been installed during May ( replacing a hard wired broadband system in the guest bedrooms). For the first two weeks whilst this was being installed and tested, it was offered free to all guests and the hard wired internet access was still available .
The system is now fully operational and we have not encountered any problems with it.
I do hope that you will return again soon.
Yours sincerely
Lawder Smith
General Manager

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Reviewed 5 June 2012

Stayed for 4 nights at the end of April. Room: clean, comfortable and quiet. Free wifi in the lobby or in Club Lounge. Consierge service: very good. Weekend manager: very nice. Weekday manager: charming, professional and hospitable. Weekend front desk staff: terrible! They completely disregarded info that was given to us upon making the reservation months before. We were given conflicting information even after checking in. One staff member said one thing and another said something else. It was very frustrating. The club lounge breakfast was not very good. They need to decide to either make a good Continental Breakfast or a good hot breakfast. A bit of each made for mediocrity. Staff in the club lounge tried very hard to please. I have not rated the service because it was great from most but terrible from some.

  • Stayed: April 2012, travelled as a couple
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Thank FloridaPatsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded 11 June 2012

Dear Florida Patsy
Thank you for leaving feedback on your recent stay with us.
I was very sorry to read that you found the reception staff on duty were unhelpful and giving you conflicting advice. As you have not given any specifics, I cannot comment, but please be assured that all our staff try very hard to meet all our guests expectations and any mis information may be due to a mis understanding rather than any disinterest.
We have recently added some hot items to the breakfast in the Club Lounge in response to guests requests, but it is not intended to be as extensive as the full buffet breakfast offered in the main restaurant.
I am pleased to read that in other respects you found our staff helpful and charming and I do hope that you will stay with us again soon.
Regards
Lawder Smith
General Manager

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Reviewed 30 May 2012

I stayed here for three nights on a stop over. The Crowne Plaza is across the road from a tube station for two lines, one of which gets you to the airport. It is opposite a supermarket, around the corner are fast food outlets and a particularly good patisserie in the french style.

the hotel itself is relatively small, well looked after and quite generic for this class. Nothing about the room stands out and everything works - my room was on the small side but I was alone so that was not an issue.

Room Tip: the higher floors are better for noise
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  • Stayed: November 2011, travelled on business
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1  Thank capeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this reviewResponded 11 June 2012

Dear Capeys
Thank you for leaving your feedback on your recent stay with us.

With 162 bedrooms, the hotel is not as large as some London hotels but this we feel gives us an advantage in that we are able to give our guests more personal attention and care.
With regards the rooms, all our front facing rooms are triple glazed in order to block out any traffic noise and the rooms at the back of the hotel overlooking our large gardens are double glazed, so the height of the rooms should not make any difference. We aim to ensure that all our guests have a good night's sleep.
I hope you will return to stay with us again on your next visit to London.
Best regards
Lawder Smith
General Manager

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Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#91 Family Hotel in London
#104 Luxury Hotel in London
#122 Business Hotel in London
#166 Romantic Hotel in London
Price Range: ₹ 10,402 - ₹ 19,783 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 
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Also Known As:
Crowne Plaza Kensington Hotel London

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