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“Good Stay”

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Hilton London Kensington
Ranked #512 of 1,077 Hotels in London
Reviewed 4 weeks ago

Checkin was easy, the room was clean, but small, and definitely needs some modernising! Had a room on the 4th floor which was high enough to eliminate most of the outside noise when the window was open, but with it closed, it was very quite - apart from the constant sirens, which is understandable staying in London.

The breakfast was very good! Good buffet selection, as well as an option of meals cooked for you on request as well - pancakes, waffles and omelettes. We didn't manage to try the restaurant for dinner as it was raining most days so without a bookings, there wasn't any space - it's not a massive restaurant since Westfield is just a 5 minute walk away, and there's loads of restaurants there!

A good stay overall, I just wish that they handed out cookies like they do at DoubleTree instead of a bottle of water - I guess they're trying to be health conscious ;)

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Traveller2089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Traveller2089, I would like to thank you for taking the time to share your review of your recent stay with us here at Hilton London Kensington. I was happy to read you enjoyed your time with us, and do hope we may have the pleasure of welcoming you back for a future visit.

Kind Regards
Simon Shaw
Director of Operations

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40 - 44 of 4,361 reviews

Reviewed 4 weeks ago via mobile

But I have to say I was disappointed. One the positive side, the location was great and the neighborhood is lovely. Front desk people were very nice. And near a big new mall. The room was tiny and clean. But... the concierge staff were only mixed help, some wiling others not. They were unbelievably chintzy with the towels and twice had to request more. And the door stuck so badly I had to body slam to open it (the front desk person came up with me to role model how to do it). They didn’t clear out the dirty dishes and I called four times before they answered the phone. They promised to bring up the glasses but didn’t... so I had to call a fifth time. I booked through Costco but won’t book this hotel again.

Stayed: October 2017, travelled with family
Thank Puako_Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole-HiltonHelp, on behalf of the staff at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Puako_Sunset,

Thank you for taking the time to review our hotel. We’re very sorry you experienced an undesirable stay and level of customer service with us.

The problems you mentioned in regards to the insufficient supplies and the dirty dishes have been addressed with our Housekeeping team to make sure that a better experience is given to all our guests.

We also regret to read that some members of our concierge team were not as helpful and friendly as they should be.

On the other hand, we appreciate your nice comments about the Front Desk team and the overall cleanliness of your room.

We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area.

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Reviewed 4 weeks ago

The hotel is convenient due to its location. The rooms are small and old. It should be upgraded soonest. The toilets are also small and had door that shuts automatically which makes it quite suffocating during a shower. The carpets are old and offering a pair of slippers in the room would have been nice. Breakfast of ok. After a long day it’s good to be able to sit down in your room. As the room are tiny, I find myself sitting on the bed as my luggage is on the chair.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Seonboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole-HiltonHelp, on behalf of the staff at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Seonboon,

Thank you for taking the time to write a review about your recent stay at our hotel.

We appreciate your feedback, and we’re very sorry you were unhappy with the overall condition of our hotel and the size of your room. Guest feedback is incredibly important to us.

We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests.

We hope to have another opportunity to serve you if your travels bring you back to our area.

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Reviewed 4 weeks ago

We love to party and sight see and shop!This hotel was amazing but kept us away from the chaos so we can set into relaxation! They were friendly yet down to earth approachable staff. This was my second time staying at the hotel and the good news is there are plenty to pick from so it will be my last time.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank naphilhd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear naphild,

Delighted you enjoyed your time with us here at Hilton London Kensington, we hope to see you back again soon.

Kind Regards
Simon Shaw
Director of Operations.

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Reviewed 4 weeks ago via mobile

Don't worry that this hotel was first built in the 1970s - Star Wars, The Bee Gees and Black Forest Gateau are other 70s institutions.
The hotel is very clean; the staff charming. The hotel is situated in beautiful Kensington and it is easy to get everywhere due to fab transport links.
They are upgrading parts but this caused us no problems whatsoever.
I would recommend for both business and pleasure.

Stayed: October 2017, travelled as a couple
2  Thank Sarah186284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Sarah186284, thank you so much for your lovely feedback! We are delighted you enjoyed your time with us, we hope to see you back again soon.

Kind Regards
Simon Shaw
Director of Operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#320 Luxury Hotel in London
Price Range: ₹ 8,173 - ₹ 20,691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
Expect a warm welcome the moment you arrive at Hilton London Kensington. We’re located in the leafy district of Holland Park, 30 minutes from Heathrow Airport, with excellent transport links into Central London and three different tube lines nearby. Spend a leisurely day at Westfield London Shopping Centre, just 5-minutes away, the largest mall in London features 265 high-end shops, over 50 restaurants, a spa and a cinema. After a busy day taking in the sights of London, retreat to one of our stylish rooms or suites. Enjoy the fresh, bright décor of a guest room, choose a deluxe room for extra amenities or upgrade to a suite for a separate living space. Executive rooms offer Executive Lounge access with free continental breakfast, afternoon refreshments and an open bar. Start the day with a hearty buffet breakfast in the chic WestEleven restaurant, serving innovative dishes prepared with the freshest ingredients. Meet with friends over cocktails in the Avenue Bar & Lounge, or enjoy a freshly brewed coffee while surfing the web. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington

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