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“Good stopover hotel”

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Hilton London Kensington
Ranked #505 of 1,077 Hotels in London
Reviewed 17 October 2017

Hotel has definitely improved since the last time we stayed here. Staff were much more friendly and welcoming. Rooms were comfortable and we had a good nights sleep. The hotel is very central and easy to get in an out of London.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Nlrg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Nlrg2014,

Delighted to read you have noticed our recent improvements to our hotel! I have shared your comment regarding our friendly staff with all the team, and glad that looked after you so well! We do hope to have the pleasure of welcoming you back again soon.

Kind Regards

Simon Shaw
Director of Operations.

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Reviewed 17 October 2017

Rooms are small but good standard, ironing board, tea and coffee in the room. Big screen tv. Good insulation - no noise from other rooms. Very good and comfortable a/c. Cleaning was very good. Breakfast was excellent - you could order your own breakfast without extra cost. Beds were a bit narrow and small and creaky.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Knut B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Knut B,

Thank you so much for your review! Delighted to read you enjoyed your time with us, and that you found our breakfast offering to be of such a high standard. We do hope you will come and visit us on a future occasion.

Kind Regards

Simon Shaw
Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Great hotel and staff. Good amenities and services. Hotel showing its age, but, otherwise, an excellent choice and extremely well located near all public transportation and shopping needs and eateries. Hotel food was superior as well.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Ronnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Ronnie P,

Many thanks for your review of your recent stay at the Hilton London Kensington. We are delighted that you generally enjoyed your stay and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future.

Kind Regards

Simon Shaw
Director of Operations.

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Reviewed 16 October 2017

I stayed here for 2 nights in September.
The room had everything you need, fridge, kettle, hairdryer, towels, safe, shampoo etc, tv. The king sized bed was lovely to sleep in and the hotel was quiet, room is a little on the small side.
It is literally a 5 minute walk to Shepherds Bush Underground station.
I would recommend this hotel. We didn't get breakfast here as we thought it was a bit pricey!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Marcella O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dragos-HiltonHelp, on behalf of the staff at Hilton London Kensington, responded to this reviewResponded 4 weeks ago

Dear Marcella O,

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. Please share any additional comments or suggestions with us any time.










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Reviewed 15 October 2017 via mobile

I found some notes I made at the time of my stay, which granted was a while ago now, so hopefully these issues have been rectified.

Tried to call 4 different areas and none of them answered. The guest services button was taking you to a reservations hotline. The housekeeping was actually room service and rather than put me through themselves or say they will arrange for my water to be delivered, they asked me to dial zero.

Foreign plug socket next to bed. Fine if you want to have foreign sockets for travelling guests but have a UK one as well so the locals can charge their phone, etc, when in bed!

Stayed: November 2016, travelled on business
Thank LeeWils0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kensington, Manager at Hilton London Kensington, responded to this reviewResponded 16 October 2017

Dear LeeWils0n,

Many thanks for taking the time to share your valuable feedback of your past stay with us. All the points you have raised have been shared with the entire team here for further review, and to ensure any such inconvenience will not be caused to future guests. Despite these, we do hope we may have the pleasure of welcoming you back on a future occasion.

Kind Regards

Simon Shaw
Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#321 Luxury Hotel in London
Price Range: ₹ 8,207 - ₹ 20,778 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
Expect a warm welcome the moment you arrive at Hilton London Kensington. We’re located in the leafy district of Holland Park, 30 minutes from Heathrow Airport, with excellent transport links into Central London and three different tube lines nearby. Spend a leisurely day at Westfield London Shopping Centre, just 5-minutes away, the largest mall in London features 265 high-end shops, over 50 restaurants, a spa and a cinema. After a busy day taking in the sights of London, retreat to one of our stylish rooms or suites. Enjoy the fresh, bright décor of a guest room, choose a deluxe room for extra amenities or upgrade to a suite for a separate living space. Executive rooms offer Executive Lounge access with free continental breakfast, afternoon refreshments and an open bar. Start the day with a hearty buffet breakfast in the chic WestEleven restaurant, serving innovative dishes prepared with the freshest ingredients. Meet with friends over cocktails in the Avenue Bar & Lounge, or enjoy a freshly brewed coffee while surfing the web. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington

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