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“Old charming, well preserved little hotel”
Review of 11 Cadogan Gardens

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11 Cadogan Gardens
Ranked #87 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 4 January 2017 via mobile

I was greeted with polite staff and was upgraded to the bigger room without asking. I loved the provided lip balm laying down by the pillow. Breakfast was plentiful and delicious. The hotel is located near the tube station and shopping area.

Stayed: December 2016, travelled as a couple
1  Thank Natthaphon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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160 - 164 of 872 reviews

Reviewed 21 December 2016

As soon as we stepped into the building of 11 Cadogan Gardens, I felt as though we had gone back in time by about 100 years... The decor and paintings all added to the gorgeous antique feel of the place, and I felt rather like Lady Mary Crawley from Downton Abbey as we arrived in our suite (although we did have a very large television in the corner), and the service had no faults.

We stayed for just one night, but our flight was only the next evening so we needed somewhere to stay during that time, and there is very little shopping one can do in London while trawling around six heavy suitcases - so we managed to get another room for a few hours. Although much smaller than our original suite, we were given a small tour of the best rooms of the hotel - the Red Room, the Gold Room - and even if we couldn't really fit in the other room we were given with all of our suitcases taking up most available space, we were able to spend time on the deck, relaxing and sipping ice tea.

A fantastic unique hotel to stay in, I have definitely never experienced another hotel with quite the same feel as this one!

  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Sara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2016 via mobile

We stayed here for some pre Christmas shopping and weren't disappointed! We were made really welcome by the exceptional staff and nothing was too much trouble.
The room was luxurious and the bed was the most comfortable ever!
The breakfast was amazing and kept us full all day! The nicest breakfast we have had for years!!!
The hotel was well situated for shopping, restaurants and of course the Saatchi gallery!
We will return!

Stayed: December 2016, travelled as a couple
1  Thank kayattwood1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded 29 December 2016

Dear Kayattwood1,

It was an absolute pleasure welcoming you to 11 Cadogan Gardens during your time in London. I am delighted to read that you enjoyed your time with us, the comfort of your bed, the breakfast and the service provided by my team.

Do not hesitate to contact us directly for your next trip to London so we can warmly welcome you back.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016 via mobile

This is our second stay at the hotel this year, the unique little hotel offers a personal experience. Both times we have been delighted to be upgraded and the rooms have been larger than your typical London hotel. The dining experience is a delight and the staff are very attentive. The hotel is in a great location, it is very peaceful and offers so much more than your typical hotel.

Stayed: December 2016, travelled as a couple
Thank LDM306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soliman K, General Manager at 11 Cadogan Gardens, responded to this reviewResponded 29 December 2016

Dear LDM306,

First of all, thank you for choosing to stay again with us for the second time this year. Thank you for your kind words, it is always a pleasure to welcome back our guests. We look forward to continue to be your "home away from home" in London !

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2016

This hotel is a complete rip off and not worth a penny of anyone's money! I booked through amoma.com and got a really good rate for the night. It was a lot for us to spend but as it was my husbands birthday and a surprise trip to London I though it was worth while to be in such a lovely looking hotel. When we got there the first face we met was lovely, helpful and took our bag to look after while we spent a day in London. That is where the good about the hotel stops I'm sorry to say. On checking in they ask for a £250 deposit on pre-authorisation. he said that no money would be taken unless we have anything on room service (something we never do) so i thought this was fine. This seemed odd but the guy on the reception didn't go into any more detail and so as we needed to get checked in I gave them my debit card and that was that. We were taken up to our room in what has to be the worlds smallest lift but still all ok. The hotel looks pretty shabby with lots of holes poked through what look like they would have been nice paintings at one point and grubby carpets. When we got into our room we were hit by a heat wave and the concierge immediately turned the heating off in the rooms and said if it was still this hot when we got back that we would have to open the window as the air con was set to winter and would just make it hotter.
When we returned after our night out the room was somehow even hotter than when we left so we opened the window but couldn't leave the blind open as the window was directly opposite another room which was lit through the night. After an hour of trying to sleep we phoned reception to try to get the heating sorted and was told there was nothing they could do. Two minutes later we were phone to ask if we wanted a glass of complimentary champagne. No, we wanted a room that we could sleep in and enjoy our 1 child free night all year!
After another 2 phone calls a small desk fan was found as there was no ability to change rooms but by this point we were both very hot and cross at the situation and slept very little for the rest of the night.
When we checked out the next morning we were told that as I had booked through a 3rd party site they could not offer any refund for the appalling night we had had. They offered breakfast for nothing but we had to get back to the children and then offered a potential upgrade on our next visit but why would we go back??
To add insult to injury, it is now a week later and the 'pre-authorised' money is still pending and so I am left the weekend before Christmas with no ability to buy Christmas presents for my family! Their answer - there is nothing we can do!!

DO NOT stay here unless the cost of the room and the potential fortnight without your pre-authorised £250 is something you wouldn't think twice about. It is really not a good place to go.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
10  Thank Emipie2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 11 Cadogan Gardens

Address: 11 Cadogan Gardens | Sloane Square, London SW3 2RJ, England
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#81 Luxury Hotel in London
#112 Business Hotel in London
#171 Romantic Hotel in London
Price Range: ₹ 19,195 - ₹ 46,826 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — 11 Cadogan Gardens 5*
Number of rooms: 56
Official Description (provided by the hotel):
11 Cadogan Gardens is located just off Sloane Street in the heart of Chelsea, moments away from the designer boutiques of Sloane Street, Kings Road, Harrods and Hyde Park. A member of the internationally recognised brand Small Luxury Hotels of the World, this enchanting urban hideaway is full of character and charm. Originally built as four separate Victorian townhouses by Lord Chelsea in the 19th century, 11 Cadogan Gardens has a unique and rich heritage forming part of the historical Cadogan Estate. 11 Cadogan Gardens is relaunching following a year of extensive renovations and now offers 56 individually designed rooms and suites. Each of the hotel's 25 suites have been individually designed to complement the hotel's unique character, five of which have a private entrance. Contact a member of the team directly to find out more about the room and suite options for your next stay. The hotel's drawing room is a welcoming retreat for guests, with an eclectic mix of warmly toned fabrics and light floral-pattered walls creating a comfortable and cosy atmosphere in which to relax and enjoy our delicious Afternoon Tea. ... more   less 
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Also Known As:
Eleven Cadogan Gardens London
Eleven Cadogan Gardens Hotel London

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