We recently had a weekend stay on a package deal on a standard room that we upgraded to a suite. The room we had was first class with really sumptuous finishings. Our paperwork indicated that the suite would be between 50 and 100 square metres and I would definitely suggest that ours was closer to 50 than 100 but perfectly comfortable nonetheless.
We experienced very poor communication from the staff on the front desk who never talked us through any of the added benefits we were entitled to with the package we had booked. In addition the bottle of house champagne and fresh fruit bowl never materialised and upon querying this was told that the 'champagne is brought to the room at 3.00 pm'. In any event we never received it and were told when checking out that ' my manager checked with the booking firm and that champagne was not included in our package'. I was that annoyed I could not be bothered arguing as the opportunity to relax and enjoy the champagne had passed. There were other issues at breakfast where service was poor considering the hotel portrays itself as a five-star establishment. Whilst we enjoyed our stay overall, for the money we will definitely try elswhere next time.More
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