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“First class”

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Hyatt Regency London - The Churchill
Ranked #107 of 1,090 Hotels in London
Certificate of Excellence
Ukraine
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“First class”
5 of 5 bubbles Reviewed 23 April 2012

From check in to check out, everyting about the Churchill Hotel is first class. The service, attention to detail, bar service, lounge, room size and amenities. No, this hotel is not cheap, but they really deliver value for money and provide a home away from home.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul_Niland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,152 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
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Doha, Qatar
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

Hotel location near Oxford street, depends what you looking for to shop or see. Quite a distance from Thames and Piccadilly, however taxis not too deer. Rooms standard type what you would expect from Hyatt, views of internal bland courtyard, breakfast nothing exciting.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank splendidsimply
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melville
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

From the greeting at check-in to the help at check-out, our stay at The Churchill exceeded all expectations. Perfect location, beautiful rooms, superb service. If you can do so, a stay on the concierge floor will be worth the cost. The concieges, all wonderful assets, greet you by name when you get off the elevator at the eighth floor. A luxurious breakfast, unlimited snacks and beverages throughout the day, and a three hour "happy hour" with complimentary food, wine and cocktails will tempt you to stay in the hotel and not tend to business or go exploring. Resist the temptation for you will be in a perfect location. Oh, and I should add that the Churchill is family friendly as well.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smcmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 16 April 2012

The Churchill is a clean, lovely hotel. But the service was less than desirable, especially at this price point. The room was noisy; the a/c did not work well (even for Europe); and the concierge was not knowledgeable or helpful. Wi-fi was very pricey, and in my opinion should have been included in the prices of the already over-priced room.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAtravel2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putrajaya, Malaysia
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 7 April 2012

My husband was on a business trip and asked me to come along. It wasn't the first choice, we stayed for 3 days before moving out to Marriott Park Lane.
Location - the hotel is on the quieter side of the very busy Oxford St. Excellent in terms of convenience.
Room - Clean, modern, functional and satisfactory.
Food - I only had the breakfast buffet, which had a nice spread.
Service - This is where it truly fell short. While the service at the lobby area is alright (concierge, restaurant, doormen) it was the laundry service that disappointed, often taking their time to come. But it was this incident that had me upset:
I called requesting for the laundry form as it wasn't replenished during room service and to pick up. I waited for an hour before complaining and finally they came but with no form. Not to worry, they had some fancy digital device to record it. Minutes later another person came to pick up my laundry, this time with form in hand.
This was still fine until I found out the next day that they had sent my laundry to the wrong room. Luckily it was a friend's room, and they identified that the clothes belonged to us, but not after getting into a argument with laundry service. They were rude to our friends and insistent that it was their laundry, to the extent of saying "there's cctv footage of it".
Other than this glitch, everything else about the hotel was fine but it certainly spoiled the experience.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juju_rara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency London - The Churchill

Property: Hyatt Regency London - The Churchill
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#94 Luxury Hotel in London
#100 Romantic Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price range (per night): ₹ 22,554 - ₹ 36,152
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill

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