Hotels.com referred this hotel to me based upon my priliminary inquiries to find a hotel equivelant to Holiday Inn. The hotel was not located in an area that was close to the olympic park. Upon arival, we were advised that the room was not ready as they did not have an early check-in, which was requested prior to making the reservation. We had to wait 6 hours to get a room. When we were finally assigned a room, we were disgusted!! The room was not clean, stains were on the sheets, and there were no visible signs of the room being cleaned. We went back to reception, and were asked to wait for them to find us another room. During this time we were greeted by six other out of country guests with the same complaints. None of which were able to stay in the hotel, as the rooms they were not clean, had an odor, and did not meet th minimum requirements for comfort. The towels had stains, and an odor, and the carpet and bathroom smelled like urine, and mildew. The receptionist asked if they could find another room, at which time, it was declined. WE were treated with resistence when we inquired about what they would do to accommodate us. They were less than helpful and basically resolved that they had done the bes that they could do. This was completely unacceptable! We ended up having to locate another hotel, and spend over 100 pounds to relocate to another hotel. This is the WORST experience ever in all of my years of traveling. There is absolutely no excuse for any hotel chain to take advantage of travelers. It is a shame that our olympic experience opening was at a hotel that was not fit for criminals. NOT even a homelss person would stay in this hotel. It was possible that one would contract a communicable disease staying there. And those reviews that stated it was ok, were being quite generous. I am appauled that HOTELS.COM misrepesented themselves, as well as the hotel. In the future, should I EVER have to travel for leisure, I am DEFINITELY going to utilize tripadviso and other travel websites prior to booking. Finally, I encourage anyone planning to visit LONDON to stay far away from the Bayswater Inn. The pictures are deceptive. The hotel needs to demolished and rebuilt, as that is the ONLY way that it could meet the minimum standards of acceptable travelers from the US or any country for that matter.
- Official Description (provided by the hotel):
- The Bayswater Inn Hotel is one of the oldest Victorian buildings in Bayswater, it was built in the 1900's and overlooks the picturesque views of Princes Gardens. The Hotel's location is also a stones throw away from Hyde Park. The Hotel's location borders some of London's most attractive vicinities to explore. Some of the top attractions in London are only moments away, this will be your ideal base to start your visit. The hotel is also minutes from Bayswater Tube station, Hyde Park, Notting Hill and Whiteley's shopping centre. Presenting over 140 bedrooms, which range from single to family rooms and arranged over six storey's, we strive to offer our guests the most comfortable and memorable experience that we hope your stay at the Bayswater Inn will exceed your expectations. Our recently refurbished lobby and Reception area, has stunning new marble floors and a stylish lounge adjacent to the modernized and transformed Reception desk. In addition, the contemporary Restaurant, serving breakfast every morning, has been superbly renovated to offer our guests a perfect setting overlooking the charming views of Princes Gardens, whilst indulging into our ample choice at the breakfast buffet. We look forward to welcoming you to The Bayswater Inn Hotel and we wish you a very pleasant stay with us! ... more less
- Reservation Options:
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- Also Known As:
- Bayswater Hotel London
- Bayswater Inn London