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“Dirty, Dirty, Dirty! It was the hotel from hell...”
1 of 5 bubbles Review of Bayswater Inn

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Bayswater Inn
Ranked #939 of 1,088 Hotels in London
Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dirty, Dirty, Dirty! It was the hotel from hell...”
Reviewed 26 August 2012

Hotels.com referred this hotel to me based upon my priliminary inquiries to find a hotel equivelant to Holiday Inn. The hotel was not located in an area that was close to the olympic park. Upon arival, we were advised that the room was not ready as they did not have an early check-in, which was requested prior to making the reservation. We had to wait 6 hours to get a room. When we were finally assigned a room, we were disgusted!! The room was not clean, stains were on the sheets, and there were no visible signs of the room being cleaned. We went back to reception, and were asked to wait for them to find us another room. During this time we were greeted by six other out of country guests with the same complaints. None of which were able to stay in the hotel, as the rooms they were not clean, had an odor, and did not meet th minimum requirements for comfort. The towels had stains, and an odor, and the carpet and bathroom smelled like urine, and mildew. The receptionist asked if they could find another room, at which time, it was declined. WE were treated with resistence when we inquired about what they would do to accommodate us. They were less than helpful and basically resolved that they had done the bes that they could do. This was completely unacceptable! We ended up having to locate another hotel, and spend over 100 pounds to relocate to another hotel. This is the WORST experience ever in all of my years of traveling. There is absolutely no excuse for any hotel chain to take advantage of travelers. It is a shame that our olympic experience opening was at a hotel that was not fit for criminals. NOT even a homelss person would stay in this hotel. It was possible that one would contract a communicable disease staying there. And those reviews that stated it was ok, were being quite generous. I am appauled that HOTELS.COM misrepesented themselves, as well as the hotel. In the future, should I EVER have to travel for leisure, I am DEFINITELY going to utilize tripadviso and other travel websites prior to booking. Finally, I encourage anyone planning to visit LONDON to stay far away from the Bayswater Inn. The pictures are deceptive. The hotel needs to demolished and rebuilt, as that is the ONLY way that it could meet the minimum standards of acceptable travelers from the US or any country for that matter.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
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Thank JamenglishQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (220)
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Alvechurch, United Kingdom
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 August 2012

My wife and I stayed here during the Olympics for two nights. The location itself is excellent, just a short walk from Bayswater Tube & Kensington Gardens.
The room we stayed in was newly renovated & clean, which surprised us as the reception, lifts, corridor areas and restaurant are very tired.
I must say the staff were most helpful & would respond to any need immediately & efficiently, we had no hot water one morning and the maintenance was there immediately, we also couldn't open the safe & the duty manager came straight to the room to sort it.
Only downpoint was our basement room seemed to be under the restaurant, so we were awoken quite early on both mornings, which wasn't a problem as we had lots to do.
All in all a good base to explore London, and Little Persia restaurant nearby is a treat indeed.

Room Tip: Basement room seemed to be under the restaurant, noise will wake you up!
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JPShields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2012 via mobile

We booked a family room (4 p) for 2 nights during Olympics games time rated 455 GBP including 4 breakfasts. ( that is a significant price )! This hotel is very well located. The people at front desk are very affordable and helpful. Regarding the room itself, it was clean but small. The most important issue came from the temperature.. (About 30 `C... No A/C only a ventilator... ). In addition we were only 2 instead of 4. The hotel refused any refunds ( according terms and conditions), and refused also any refund of breakfasts not taken. We asked for a receipt and they promised to send it by mail quickly. We received it one week after. ( of course we had to send again our request by mail...). So basically this hotel is very too much expensive for the quality of their offer. The location and personal is OK.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alexandrin53-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 August 2012

My wife and I were fortunate to get tickets for the Taekwando event at the Olympics in the Excel Arena on 11 August so decided to make a weekend of it in London.
Booked the hotel through laterooms.com at what appeared to be an excellent knock-down rate considering it was London and a short tube journey into the West End. Chose here because of offered price through laterooms.com and easy access into City.
However, although it was quite full (probably due to the Olympics) it is clearly a very 'tired' hotel, sadly lacking in investment. The reception area is actually quite bright and welcoming (except for the battered sofas) and the reception staff were excellent and very polite on first greeting.
We were shown to our room on the top (4th) floor - the corridors smelt musty and just 'old' with bruised paintwork everywhere but nevertheless it was evidently kept as clean as was humanly possible given its age
The double room disappointed badly - small, over-compact due to the double bed in it, old paintwork, peeling in parts, rotten window frames, poorly maintained en-suite facilities, and a general 'stale' smell. We opened the window wide as soon as we entered the room. Routine facilities were present with TV and tea and coffee etc and storage was 'OK' for weekend clothes. We more or less shrugged it off on the basis we were only there 2 nights and it was somewhere to simply sleep and we began to unpack. However, we were clearly becoming more unhappy as we proceeded with the task, and decided to ask for a room change, not expecting anything much different than where we were.
In fairness, our request was met with a very professional approach by the reception staff who immediately undertook to reposition us. We were then offered one of the lower ground double rooms which were stated to have been recently refurbished at no extra cost. We accepted this offer and found that the room was indeed of a much superior quality, clearly refurbished, repainted to a fairly high standard, with excellent en-suite facilities, including a separate shower. The only down-side was that this was at basement level, and our window opened up into an internal mini-courtyard which served no apparent purpose except to separate different parts of the main building. A blank wall view !!!! with blanked out windows to other elevations to left and right. These turned out to be Private rooms to the hotel, sounding like staff rooms where people gathered at certain times of the evening. Still, this was a small price to pay for a much superior quality room. We left the window open to gain air into the room (no air conditioning) but had to close it again as the night wore on as the noise from the adjacent elevator and staff room coming though the open window became a bit intrusive, but we still managed to get a reasonable night's sleep.
The hotel had clearly offered more facilities in the past as there was a de-rigged, closed off bar area within a large dining room which was now only used at breakfast time with no bar facilities or main dining affered at all.
Self-serve breakfast in the dining area was poor - little choice with English breakfast - no bacon, no fried eggs, just (strangely textured) sausages, and scrambled egg. Fruit juice, not refrigerated, tasted warm and 'watered down', grapefruit segments were clearly tinned and not kept in a fridge either. Tea/coffee machines regularly out of ingredients (many complained) but those who chose a more continental breakfast (croissants, yoghurt etc) seemed more content.
Overall experience - not brilliant. Some investment would clearly improve this place no end.
Would we go back? Despite the great efforts of the staff themselves, who were all courteous, pleasant and eager to please, - probably not

Room Tip: Go for the better quality, larger 'basement rooms' if only staying a couple of nights, but t...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cathed01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Kibutz Hatzor, Israel
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2012

After staying 4 nights at another 3* hotel, which was excellent, we found that this hotel is on the low end of 3* hotels, if it deserves to be in this level at all. There's no way these hotels could be on the same grade.
One thing I should say in their favour, though. We had a double room voucher, but asked for twin beds room. Our agent made a request for twins and they replied that they'll do their best to supply it. We phoned a day before our arrival to remind the staff of our request, and they said it would be OK.

We arrived at about 11AM, and did the check inn paperwork, but were told our room will be available only at 3PM. Meanwhile, our luggage was placed in the baggage room.
My partner returned in the afternoon for rest, but I came back only around midnight after we went to the Olympic Stadium. He has allready told me to expect the worst, so I didn't get the shock he probably had when he entered it.
To begin with, there is no air condition in the room, and the temperatures reached high 20s during our stay. The beds were standart twins, but that's not a reason to complain. For whatever reason, the cieling was lowered. The walls of the victorian era building have cracks. The bath was very uncomfortable, and I won't go into details. There was short supply of towels, and we had to ask for extra (we got it).
The common areas are only a breakfast dining room, and two rooms with sofas on either side of the front door. No TV. No food whatsoever ia available beside breakfast, which is served 7-10AM weekdays and 8-11 Weekend.
The breakfast has all the ingredients of an English breakfast, but the choice is much smaller than our previous hotel. One hot drinks machine was out of order on all 3 days, and the other one could produce only black coffee.

The receptionists hopefully did their best, but it was much less than the staff at our previos hotel.

On check-out day, we asked to leave our suitcases in the luggage room until late afternoon (check out is 12 Noon), and were asked to pay 1P per piece (I had two) for this. I never heard of such charge before.

For the 240 Pounds per night they charged us, I feel we were cheated. They inflated the rate for the Olympics and will probably charge much less than that on normal times.If tou ask me, it doesn't worth 100 Pounds per night.

The location is very good, within 5-minutes walk of Queensway Road, Whitleyes mall (which is celebrating its centenary this years) and Kensington Park. Two Tube station are within this range: Bayswater (District and Circle) and Queens way (Cebtral line).

Room Tip: If there are rooms with air-condition (I didn't see them), take them in summer.
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nitsansh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bayswater Inn

Property: Bayswater Inn
Address: 8-16 Princes Square | Bayswater, London W2 4NT, England
Region: United Kingdom > England > London > Notting Hill
Amenities:
Free Breakfast Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #939 of 1,088 Hotels in London
Price range (per night): ₹ 6,056 - ₹ 11,449
Hotel Class:3 star — Bayswater Inn 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Bayswater Inn Hotel is one of the oldest Victorian buildings in Bayswater, it was built in the 1900's and overlooks the picturesque views of Princes Gardens. The Hotel's location is also a stones throw away from Hyde Park. The Hotel's location borders some of London's most attractive vicinities to explore. Some of the top attractions in London are only moments away, this will be your ideal base to start your visit. The hotel is also minutes from Bayswater Tube station, Hyde Park, Notting Hill and Whiteley's shopping centre. Presenting over 140 bedrooms, which range from single to family rooms and arranged over six storey's, we strive to offer our guests the most comfortable and memorable experience that we hope your stay at the Bayswater Inn will exceed your expectations. Our recently refurbished lobby and Reception area, has stunning new marble floors and a stylish lounge adjacent to the modernized and transformed Reception desk. In addition, the contemporary Restaurant, serving breakfast every morning, has been superbly renovated to offer our guests a perfect setting overlooking the charming views of Princes Gardens, whilst indulging into our ample choice at the breakfast buffet. We look forward to welcoming you to The Bayswater Inn Hotel and we wish you a very pleasant stay with us! ... more   less 
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Also Known As:
Bayswater Hotel London
Bayswater Inn London

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