This property was part of the well-respected and well-reviewed Mint Hotel Chain, purchased by the Blackstone Group and converted to one of the Hilton brands a few months back.
The location is terrific, just three minutes walking to the tube, and a five-minute walk to the iconic Tower of London, a must-see for everyone. The front desk at check in was excellent; the concierge service was most accommodating in assisting with theatre reservations and restaurant reservations.
The room, however, was very small (I know this is common in London). There was not good lighting for a woman to put on her make-up, any where in the room. The closet was really a cupboard, with a safe on the floor. There was no place to put shoes, and a man's pants were hard to hang without crumpling on top of the safe. There is no place to store your luggage except on the floor. If the beds had been designed with a 15" high frame, one could scoot the suitcases under the bed. Truly, there is more effiecient storage space in a standard cabin on a cruise ship, and thise rooms have less square footage.
Restaurant service was spotty - some of the breakfast servers never cast their eyes upon their tables, and we had to flag down servers for our first cup of coffee and any refills. The breakfast buffet was extensive and tasty, and the one night (out of four) that we had dinner in the hotel was good, the service was good, but the portions were small. There are several other locations within walking distance for dinner, and we explored those with great success.
Housekeeping seems to believe in leaving vacuums and bags of trash in the hallways overnight, rathering than hauling them away or storing them in a maid's closet. We saw this every night in the hotel. One morning, we departed the hotel at 10:30am and returned at 3:30pm to find that our room had not been serviced. I called the housekeeping department, and was assured someone would be right up. Thirty minutes later, no one had arrived. I finally found a maid in the hallway and asked her to please service our room. She said she would be there as soon as she finished another room. It was almost 5pm before our room was cleaned.
Check out was a big problem. We were charged twice for the one dinner we had in the restaurant, charged for a room service breakfast which we never had, since all breakfasts were eaten in the hotel restaurant. This took 25 minutes and repeating the same thing over and over before the front desk made an adjustment. I finally asked him to produce the charges with our signature and room number, which he could not do. Then he made the adjustment.
You can't argue about the convenient location of this property, but they have a way to go with training and the staff.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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