I stayed here for one night recently and have to admit I am kind of ambivalent about the place. The lady who checked me in was unfriendly to an extreme and no-one offered to bring my suitcase to my room even though I was travelling alone. The service at breakfast was so so; I had to ask one of the many servers who kept walking past my table to bring some coffee. I asked for a taxi when I was checking out but the person on the desk mumbled something about turning the light on. I didn't quite catch it and he didn't make an effort to ensure I understood so I waited at the front door until a taxi arrived.
Maybe my expectations were quite high because if I stay in a 4* hotel in Knightsbridge then I expect a certain level of service especially if I pay Knightsbridge prices. It just didn't seem like a 4* hotel.
On the plus side the room was nice and fully equipped. The bathroom had a robe and slippers which is a nice touch. The selection at the buffet breakfast was vast and it would be very possible to eat enough to keep you going for the day.
Would I stay here again? Probably not.More