Stayed here 17th April eve of my 50 th birthday as a Jersey Boys package through encore. Booked into room 19 on the third floor of the New Buid. The room was cold on arrival, we switched on the radiator and also switched on a stand alone oil radiator. We got changed and went into the West End for Dinner and to see Jersey Boys. On our return to the Hotel the room was still cold, the radiator on the wall under the window had not come on. The oil filled radiator did not warm the room. We had a cup of tea and got into bed. The bedding consited of one sheet and a thread bear stained blanket that I would not put in my dogs bed. Consequently we were freezing and called reception for more bedding which arrived shortly after our call. We lay awake all night, at 7am I thought I would get a shower only to find there was no hot water! I rang recepetion who said the boiler was not working he would send someone up. Also the TV was not tuned in. My husband and I vacated the room immediatly and went to reception. I was advised the reservation manager was on his way. We had difficuly find a seat to eat our breakfast but a hot drink was very welcome. the reservations manager was very dismissive, he said he had checked the room and the problem was a trip switch to the bolier had failed. He then offerred us a room to use to get a shower however as we had to be at Euston within the hour we could not accept this offer. They took my details and e-mailed me offerring 25% of my bill and 15% off if I stayed at this Hotel again! what an insult! I have now taken my complaint up with Encore who will write to me within 10 days. I would suggest if you are booking to see a show you book your Hotel independantly having reviewed Trip Advisor first.
- Official Description (provided by the hotel):
- Traditional Hotel housed in a building dating from the 1800s. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Queens Park
- Queens Park London
- Queens Park Hotel London