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All reviews pimlico tube buckingham palace short stay one night stay would stay again rooms are small location is excellent
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Reviewed 4 October 2018 via mobile

I booked two rooms at this hotel 3rd Oct 2018.

It was SO BAD we couldn’t stay longer than an hour and booked into another hotel.

Mould and damp everywhere, no bathroom/toilet despite website saying all rooms ensuite.

This hotel is NOT a 3* and should not advertise as such.

Date of stay: October 2018
Trip type: Travelled on business
Thank as12cot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this reviewResponded 29 October 2018

Dear Guest,

I read with great concern that your stay with us did not meet your expectations and that you experienced some issues during your stay. Your feedback certainly helps us to improve our customer experience. Thank you for taking the time to write to us.

Warmest regards,
Kamila B/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018 via mobile

Awful... small, without any confort, the toilet are outside of the room... and not cleaned. The room is old, no acoustic isolation at all. The bed is moving... and douche without any light....
Except for the price... I don’t recommend at all!

Date of stay: September 2018
Trip type: Travelled solo
Thank lili1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this reviewResponded 29 October 2018


Dear Guest,

I read with great concern that your stay with us did not meet your expectations and that you experienced some issues during your stay. Your feedback certainly helps us to improve our customer experience. Thank you for taking the time to write to us.

Warmest regards,
Kamila B/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

We chose the Comfort Inn Westminster due to its location and proximity to area attractions. The hotel is easy to get to from Heathrow via the underground to either the Victoria or Pimlico stations. If you are staying for several days the hotel is just a short walk from Buckingham Palace and St. James Park.

So why only two stars? The rooms are a bit on the small side but comfortable. The bathrooms are small, very small. To give you a perspective on this my bathroom in my RV is larger and better appointed. On top of the small size our bathroom had a horrible odor, almost like rotten oak.

We brought this to the attention of staff and they didn’t really seem to care. Upon further inspection I discovered that the floor tiles weren’t sealed and water from the shower was getting underneath them. After our first shower when you walked into the bathroom water would squirt up from the grout lines.

Room truly not worth what we paid for it and they won’t be our first choice if we ever visit again. Beware Room 406.

The continental breakfast was average. The staff was polite but nothing special, they just smile with an air of arrogance.

Date of stay: September 2018
Trip type: Travelled with friends
Thank sbear1324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this reviewResponded 20 September 2018

Dear Guest,

Thank you for your review. We apologize you were disappointed with the condition of your room and bathroom. We value your feedback and hope for another opportunity to exceed your expectations.

Warm regards,

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Reviewed 7 September 2018 via mobile

Stayed here on business on Wednesday 3rd September. Welcomed with a grunt by the male receptionist whose only real words were “do you have ID?” Told to go down to basement where I was faced with the grottiest room I have ever stayed inn. No natural light, no window, thread bare curtains that didn’t cover the internal partition between by room and the corridor. No space at all in the room which was hot and stuffy as no AC - almost unbearable and it wasn’t even that hot a night. Tiny toilet / shower room.
Breakfast was better than I was expecting. A brief positive in an overly negative stay. Will Never stay here again.

Date of stay: September 2018
Trip type: Travelled solo
Thank andypud61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this reviewResponded 10 September 2018

Dear Andy,

Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues mentioned have been investigated and actions have already been taken.
It's regretful to hear the dissatisfaction towards your experience. Please accept our sincere apologies. Will you be able to contact me directly in order to discuss your stay in details?
We hope for another opportunity to exceed your expectations.

Warm regards,
Kamila B/General Manager

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Reviewed 6 September 2018 via mobile

We had such a nice time staying here, great location, good value and lovely staff. Would come back. We loved the breakfast selection and the rooms were clean and spacious for such a centrally located hotel

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Madelaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this reviewResponded 7 September 2018

Dear Madelaine,

Thank you for your kind comments. I am delighted that you enjoyed your stay with us. We take great pride in our rooms and the location. I am also very glad that you enjoyed our new breakfast. We look forward to welcoming you back any time you may be in the city of London to the Comfort Inn Westminster.

Warmest regards,
Kamila B/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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