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“Excellent Staff! Small Rooms.” 3 of 5 bubbles
Review of The Pelham Hotel

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The Pelham Hotel
Ranked #166 of 1,078 Hotels in London
Certificate of Excellence
Reiser1
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Staff! Small Rooms.”
3 of 5 bubbles Reviewed 2 March 2012

The location is great and the staff very wonderful and attentive and the place is amazingly clean. The reception rooms on the ground floor are very stylish and have a ton of daily newspapers to read.

Unfortunately, the rooms are very small (not much bigger than the bed). I looked at the floorplan on the door and most other rooms looked about the same. But for London this is probably normal. In my particular room there was also the problem of a door-slamming neighbour which was more than annoying.

  • Stayed February 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Reiser1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 14 February 2012

I would like to begin by saying thank you to everyone that made my stay at The Pelham a true delight. I had the luxury of staying here during the Les Clefs D'Or Congress a couple of weeks ago and am I ever glad that I did! Everyone that I encountered exuded genuine and sincere hospitality, without being over-bearing, hovering, or intrusive. They anticipated my every need and made me feel so welcome. I was on a first name basis with everyone by the time I had to go home! I will definitely be back.

Room Tip: I loved my room, #402. The views over the rooftops were surprisingly peaceful!
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LuxeConcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
4 of 5 bubbles Reviewed 10 February 2012

I was traveling to London for some business meetings and decided to extend my trip over the weekend. The staff were wonderful. My rooms was a little small but the decor was gorgeous. It made all the difference to come back at the end of teh day to a pretty room, not just some Holiday inn box. The Reception girls were so happy all the time- they were ready to talk and gave me some good tips for shopping. The Concierge was great too- I asked for some recommendations for a musical or theatre and he was able to get me a really good ticket on short notice.

I would highly recommend the Continental Breakfast- nice and simple. Just what you need to start the day. The Restaurant staff were efficient and the Supervisors during Dinner were quite lively.

Overall, this was a wonderful hotel and the staff gave such personalised service thst it was an absolute joy to come back at the end of the day. I will definitely be going back to the Pelham on my next visit to London and I am already planning a romantic weekend away for myself and my boyfriend.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Edith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 9 February 2012

Wifi is $30 a day, when asked for a cup of tea while you wait for your room you will be charged excessively, it is not a nice gesture from staff for making you wait 30 min to check in. Lastly when the concierge gives you the wrong time for war horse and then blames it on an old pamphlet from last summer...even though you asked him to call, then can't muster an apology, just sign your bill and know you will not be coming back. Good location, bad service.

  • Stayed December 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Austen824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, New York
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

As with other firmdale hotels the rooms are beautifully appointed and the bathrooms are superb. The hotel is right next to the Natural history and Victoria and Albert museums. The staff including the receptionists have been very responsive. The restaurant is first rate and the breakfast is one of the best in town.

Room Tip: Try to get a room that does NOT face Cromwell place - even with soundproofing the buses are audible
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gosnold10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pelham Hotel

Property: The Pelham Hotel
Address: 15 Cromwell Place, London SW7 2LA, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#96 Business Hotel in London
#129 Luxury Hotel in London
#171 Family Hotel in London
#200 Romantic Hotel in London
Price range (per night): ₹ 14,294 - ₹ 30,826
Hotel Class:5 star — The Pelham Hotel 5*
Number of rooms: 52
Official Description (provided by the hotel):
The Pelham is a unique, stylish boutique hotel in the very heart of South Kensington. Each and every room has been individually designed by Kit Kemp, blending the enchantment of English style with modern colours and flair, The Pelham has been described as one of London's finest townhouse hotels. Our guests have the privilege of exclusive use of the wood paneled drawing room and library both with open fireplaces, business centre as well as our 24-hour fitness room. Kensington is awash with boutiques, bars and bistros not to mention our own Bistro Fifteen with our mouth-watering and sumptuous menu, inspired by fresh quality ingredients and flavours of the Mediterranean Cuisine. In our BAR 15 discover our selection of organic wines together with our home made terrines. Our stylish Event Suites can be transformed from a corporate meeting area into a glamorous space for private dining, drinks receptions, baby showers and afternoon teas. Minutes from the Victoria & Albert and Natural History Museums, Harrods, Hyde Park and The Royal Albert Hall, The Pelham really is the perfect foundation for your sophisticated stay in London. ... more   less 
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Also Known As:
Pelham Hotel London

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