We got a free upgrade to the garden room, which was lovely. The room was nice, but it was freezing cold, as the aircon turned off every time we left the room. It also lacked mini bar and a minimum of bathroom amenities. The room was VERY clean.
Some of the staff were very service minded, whilst others not (i.e. We were told to wait 15 minutes to check in because they were too few persons working at check in time, we had to wait 10 minutes to get breakfast served the last day, even though we came at opening hours). The breakfast room was a little claustrophobic and the breakfast options were few and boring.
The location of the hotel is great. If going back to London on a travel budget, I'll definitively stay in the area of the hotel again and will consider staying at the Cromwell.
- Free Wifi