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“Deceiving lobby!”

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Hilton London Olympia
Ranked #694 of 1,077 Hotels in London
Reviewed 16 September 2012

My friend and I stayed here in December 2011 via a 'secret booking.' Finding out we were staying in a 4 Star Hilton was great! It was anything but great to be honest. Our double room was dated, uncomfortable, dark (the lighting was unbelievably sparse!) and the furniture such as the sofa had stains and burns on it, as well as the bed side table fronts peeling off (it was very sharp)! As for the bathroom... Basic and grubby. The first night we got there we could not complain as our train was delayed and literally had no time but we later raised our complaints with reception and got no suitable response. Would not recommend this hotel to stay at... The lobby is very deceiving!!!!

Stayed: December 2011, travelled with friends
2  Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarbaraMatheson, General Manager at Hilton London Olympia, responded to this reviewResponded 24 September 2012

Thank you for taking the time to share your comments regarding your stay in December 2011. You may like to know that we completed our bedroom refurbishment in April this year, all part of our full hotel refurbishment program. I hope you will now consider us for a future stay.

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Reviewed 15 September 2012 via mobile

I stayed 3 night at the Hilton Olympia on business. The rooms are clean and comfortable with more than enough pillows, mini bar (which is expensive, over £4 for a bottle of water) toiletries and facecloth included which is sooo handy. The cream topping of this hotel has to be breakfast, the selection was amazing, you could see they have considered all nationality of guest. From English breakfast to fruit to meats and cheeses, all different breads and muffins and so much more. Even 2 types of bacon, crispy and unsmoked. Any type of coffee available too, like being in costa or Starbucks. The resaurant staff were friendly and could not do enough to make u feel welcome.

The hotel staff generally were lovely abs helpful, concierge local knowledge was good. Helped us select a good restaurant.

I would not hesitate to stay here again.

  • Stayed: September 2012
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1  Thank Justine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarbaraMatheson, General Manager at Hilton London Olympia, responded to this reviewResponded 24 September 2012

Thank you for your lovely comments about the hotel and sharing your great experience of breakfast. We look forward to you staying with us again on your next visit to London.

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Reviewed 13 September 2012

Booked a two night stay via Last Minute's "Top Secret Hotels' offer where you book blind. Serves me right for trying to save some money on a business trip. Hotel is meant to be 4 star - don't see it. Tired, bland place although staff friendly. Room was the most depressing place I've ever stayed in - lots of noise from the street, dingy decor, not even a picture on the wall. Bedroom could not have been more than 8ft wide - blimey, just what I needed after a long day travelling / working. The room telephone should have had the Samaritans on speed dial...

Room Tip: Go to a different hotel maybe?
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  • Stayed: September 2012, travelled on business
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1  Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 13 September 2012

Dear reviewer,
Thank you for your review and opinion of the Hilton London Olympia following your stay with us.
I noted your comment in regard to the size of the double room you stayed in. Due to the nature of the building's structure, the majority of our rooms do vary in size and you were in one of our smaller rooms, however I still hope you found it to be comfortable during your stay.
I appreciate you feedback that the team here are very friendly and do try their very best to assist all our guests during their stay.
With best regards,
Richard

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Reviewed 13 September 2012

I spend 3 nights in this hotel and have to say I was satisfied with both the location and the accommodation. The rooms were clean, nice toilette, and the service was decent. It is actually very good standard for London!

  • Stayed: December 2011, travelled with friends
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Thank Elvin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 14 September 2012

Dear Reviewer,
Thank you for taking the time to write your review of the Hilton London Olympia. I was delighted to hear you enjoyed a comfortable stay and found the location convenient. I hope that we may get the opportunity to be of service again on a future visit to West London.
Happy travelling!
Richard, Director of Operations.

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Reviewed 12 September 2012

If you're looking for a friendly hotel with 4* calibre in London I would recommend the Hilton Olympia. It's slightly off-central, but Kensington High Street tube is only a 15 minute walk if the tubes at Olympia aren't running, buses stop right outside the door and Olympia also serves you mainline trains for explorations of UK further afield (try the Londoner's Day Out to Brighton for the perfect English seaside experience & interesting quirky shops). I actually live in London but, due to building work, we had to leave our home for a prolonged stay recently and I can say that it is a super-friendly, efficient place to stay. The staff everywhere in this hotel are wonderful,a big thanks especially to the exec lounge team Vlad, Manuela, Stephen, Grazia and to the lovely water delivery man Egor. Only gripe is the cost of Room Service (though plenty of take-aways nearby) and the fridge which is moulded around the contents so you can't put your own things in there. I would expect to have a fridge I can use in a room of this price.

  • Stayed: August 2012, travelled with family
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Thank MELMISCEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 13 September 2012

Dear reviewer,
Thank you ever so much for a great review and I hope that your London home building works have gone successfully.
It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hardwork and dedication.
Thank you so much for your kind comments about the team here.
All the best,
Richard, Director of Operations.

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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#377 Luxury Hotel in London
Price Range: ₹ 7,261 - ₹ 20,637 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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