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“Comfortable, Functional but a little drab!”

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Hilton London Olympia
Ranked #703 of 1,081 Hotels in London
Reviewed 11 September 2012

There is nothing that is “bad” about the Hilton Olympia but it just feels a little drab!

Reception functioned very well with almost immediate attention at the executive check in desk, although not entitled to it, as the other staff were occupied. I was asked if I wanted internet as it would be a minimum of £15.00 (or 14.99 actually!!) for 24 hours. Only when I gave my refusal to pay for internet access was I given a card entitling me to 60 minutes free usage of WiFi - but only in the public areas!! Come on Hilton, get real……

The Hotel is a conversion of an old building, and within those limitations, the renovation has been done well with reasonable, but not large, rooms and comfortable space for both working and sleeping.

In the rooms there is a card suggesting a visit to the “slick new bar” through which I did pass on the way to the restaurant. If this is new, the style of the renovation in both the bar and restaurant is definitely the 1960’s with lots of browns……again comfortable if a little drab for my taste.

After a little messing about with the wine order. which was sorted quickly, I enjoyed a really good meal of well cooked scallops and beautiful Hake in a clam sauce…excellent and complimented by the excellent staff!

Funnily, whilst not overly waiting for the mains to arrive, a charming waiter apologetically informed me that the kitchens were very busy and there would be, and was, a slight delay with the mains order!! The restaurant would sit easily 120 people but there were just 9 of us the whole time I was there, and, apparently, the kitchen was busy with room service orders……tip to management, the guests in the restaurant have made the effort to come there and should be served in priority to the lazy chappies looking for room service!!

Although overlooking a very busy road in west London, there was no sound in the bedroom and a good night sleep eminently possible….

I do not go for Breakfast but I could have purchased a voucher at check in that would have entitled me to a cheaper one which is all very strange but as I said, I did not bother. I did not think that £60 was overly expensive for the starter, mains and bottle of wine for dinner although I noted that a bottle of beer would cost me £4.50 which I think is a little heavy?

No real complaints other than the perennial one of hotels trying to top up their profits by charging for internet access in the rooms (free for Hilton gold and silver club members) at exorbitant rates and then, probably, only giving limited access such that no downloading is possible…..get over it as more and more people will look, in preference, to hotels who supply this limited service for free or have their own internet connected equipment to use in same way as everyone now uses mobiles instead of telephony supplied by the hotel!

Incidentally, I tried the free 60 minutes and managed to get some emails out before the connection severed after less than 10 minutes and all efforts to reconnect lasted less than 30 seconds and bookmarked pages on the browser all became the opening page for BTopenzone sign in as soon as I tried to open them…so will have to change all these back again when get proper connection………………………..

I would stay again but for only one night at a time…………………

  • Stayed: September 2012, travelled on business
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Thank Ustaritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 12 September 2012

Dear reviewer,
Thank you for taking the time to post your very detailed review on tripadvisor.com following your recent visit to the Hilton London Olympia. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent excellent hospitality, care & service.
I was delighted to note that you enjoyed your overall stay at the hotel, and in particular a good night's sleep, the food and drink in the Society restaurant, and the service provided by the team here. Please be assured that I have passed your very kind comments to all team members concerned.
I noted your comment in regard to charging of the internet provision, and wanted to inform you that we provide complimentary internet access with increased bandwidth in the bedrooms to our Hilton HHonors loyalty programme Gold and Diamond members, and also those guests who purchase an upgraded room type. There is complimentary internet access available to all our guests in the hotel's public areas, bar and restaurant. Unfortunately, within many hotels and establishments within the UK, internet access is still a chargeable service as the cost of providing this is prohibitive. We have also checked our local competition and we are competitive in the rates we charge for the increased bandwidth internet access when compared to similar establishments.
This pricing comparison with other similar local establishments and hotels also applies to the other products and servcies we offer within the hotel, such as food and beverage, to ensure we remain competitive.
In respect to the design and decor of our public areas, restaurant and bar, you are clearly entitled to your opinion and I thank you for sharing the way you perceive the facilities as 'drab', however please be assured that the space was designed and refurbished in 2011 by an interior designed who is reknowned for their work in hotels and food outlets. The dark woods and soft furnishings are very 'in' at the moment and being used throughout many popular outlets within London. They do say that fashion and design goes round in circles so your comment about the 1960's look may be quite true.
With thanks once again,
Richard, Director of Operations.

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2,290 - 2,294 of 2,790 reviews

Reviewed 11 September 2012

Stayed here whilst attending a convention at Earl's Court. The location was perfect. Close to tube, convention centre, shops and restaurant. There's even a great Costa coffee shop next door to the hotel.
The staff were so friendly, helpful and never stopped smiling on Reception. Really enjoyed chatting to them and they could not do enough to help wherever I went in the hotel.
The gym and Executive Lounge were both very comfortable.
Rooms were as expected and functional, which is all I needed. Internet worked great and it was convenient to have the mini-bar fridge and desk tray, although I didn't use.
I feel that many of the negative reviews on here do not portray this hotel properly as I had a great experience along with all my colleagues.
Thank you Hilton Oympia!! I'll be back

Room Tip: Pay for the upgrade to an Executive room. It's worth it for the Executive Lounge access and free...
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  • Stayed: August 2012, travelled on business
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1  Thank Toughguy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 12 September 2012

Dear reviewer,
Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us.
I was delighted to learn that you found our unrivalled location an ideal base for your trip.
I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work.
I very much look forward to welcoming you back with us soon.
Happy travelling! Richard, Director of Operations.

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Reviewed 10 September 2012

Arriving at the Kensington Olympia Hilton one feels that you are part of the Hilton experience. Sadly as you find your room it becomes apparent that this is not the case. Within 45 minutes I had sampled three different rooms, none being even as clean as a room in a premier inn or travel lodge, and their aspects were terrible. The floor in the bathroom was not clean, and the toilet had not been washed properly either. The manager was incredibly unhelpful when i expressed my disappointment and when I said i wanted to check out to go somewhere else he told me that as I'd paid already that wouldn't be possible. The hallways on the bedroom levels are in desperate need of refurbishment too. I feel that the hotel is trading off of the Hilton reputation and will never stay with Hilton again. The level of service and comfort were very poor.

Room Tip: Higher floors have more light. Don't book on the internet and insist on viewing the room first!
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  • Stayed: August 2012, travelled with family
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1  Thank Freddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2012

Stayed for 8 nights. It was fine but nothing special. The room servicing was quite late in the day and a couple of times I had to ring about it. The breakfast was good but the highlight of my stay was the lovely staff at the breakfast service.they were great. The weather was really hot but at all times my room was cool and comfortable. My room was close to the back lift and when that was used it was very noisy.

  • Stayed: August 2012, travelled solo
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Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 9 September 2012

Dear guest,
Thank you for taking the time to write your review of the Hilton London Olympia.
I was delighted to hear you enjoyed a comfortable stay in a coolly air-conditioned room whilst benefiting from the lovely hot sunny weather we are experiencing, and enjoyed the breakfast buffet in the Society restaurant.
Please note that I have passed your comments in regard to the Housekeeping service onto the team here, however we do operate Housekeeping until late and some rooms may be serviced up until 6pm. I am sorry if this did inconvenience your whilst with us.
I hope that we may get the opportunity to be of service again on a future visit to West London.
With best regards,
Richard, Director of Operations.

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Reviewed 8 September 2012

Stayed at this hotel twice now ! reasonable location for Albert Hall walk and if you are planning to stay withing knightsbridge kensington area! Both times had Executive rooms which are no fuss simple rooms with double bed . I must admit that the lounge is quitest we ever had in Hilton hotels , nice decor ! If you are like me a health junkie and planning on using a gym beware its TINY and equipment limits to selection of dumbbells and a small multigym machine couple of treadmills and cross trainers. Another thing id like to warn you about is breakfast beware that staff cant wait to clear table so if you are going for another wonder around food selection expect table to be cleaned up when you back which i found extremely annoying both times we stayed. But no doubts we will stay here again . Enjoy!

  • Stayed: September 2012, travelled as a couple
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Thank msqden24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 9 September 2012

Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit.
I was happy to note that you enjoyed your overall second stay at the hotel, and in particular our location in West London and managed to use the Executive Lounge facilities.
I will certainly pass your feedback regarding the breakfast service onto the team here, as your description seems to make them sound a little too efficient in clearing the tables.
In regard to our gym, considerable thought went into the size and equipment in the gym as it is unfortunately rarely used by our guests and we have only seen a maximum of 3-4 persons in there at any one time. It is difficult therefore to justify expanding this space whe demand is reduced. We will however continue to monitor this.
With thanks once again and I look forward to the opportunity of welcoming you back to the Hilton London Olympia in the very near future.
Happy travelling! Richard, Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#384 Luxury Hotel in London
Price Range: ₹ 8,077 - ₹ 21,603 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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