My husband and I used our Hilton Honour Points for a combination of deluxe room (two nights) and standard room (three nights) in that order. The "deluxe" room had a nice bed, but the athroom was very small and strangely designed. The standard room had an uncomfortable bed (the plush mattress pad removed in standard rooms!), however, the bathroom was a bit larger.
The desk staff were very unhelpful - but upon checkout, we met Victor, who was very nice.
We had an accident when a heavy retractable wall under the bathroom sink came down on my foot when I barely touched it. The manager called maintenance and it was put back into place. The next day after we returned from sightseeing, the wall was laying on the floor! The maintenance man fixed it with screws that time! The manager, Richard, very kindly treated us to dinner in the hotel's Society Restaurant (where our photo was taken that same evening) and the meal was fabulous! The waitress, Karen, was the most attentive person and the hotel is lucky to have such a gem! Richard is the reason for our four stars. He is the type of manager who takes his job seriously. He is very polite and sincere.More