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Hilton London Olympia
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2,401 - 2,406 of 2,843 reviews
Reviewed 10 June 2012

This is a tired property.

Lack of training evident on front house staff, they didnt bother to tell me about the new executive lounge!

Overall its clean, comfy bed & breakfast is good.

Stayed: March 2012, travelled on business
Thank Wheresmychips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 11 June 2012

Dear reviewer,
Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us.
I was delighted to learn that you found your room and breakfast satisfactory overall.
I am sorry that the Reception team did not inform you of our new exclusive Executive Lounge and please be reassured this will be address in the form of re-training.
I very much look forward to welcoming you back with us soon. Happy travelling!
Richard, Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2012

No Underground station nearby but there is an Overground stn within 5 minutes walk. Walked to Earl's Court tube (for Picadilly line to Heathrow airport) next morning with cases & it took about 10-15 mins.
Dinner options nearby seem to be plentiful. We walked about 20 mins to Kensington High st to meet friends
Room size small but not too bad for London. Everything was spotless. No noise from outside despite there being a main rd but walls are very thin; we could here almost everything from the room next door first thing in the morning.
Didn't have much contact with staff but they were attentive when we did.
Breakfast very good but extra at £20 a head.
Wi-fi also extra (as with all Hiltons) so didn't bother as we have smart phones.
Room on eighth floor. Elevators quick, prompt & spacious enough.

Room Tip: High floor.
  • Stayed: June 2012, travelled as a couple
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Thank ecocars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 11 June 2012

Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton London Olympia.
I was delighted to note that you enjoyed your stay at the hotel. Please be assured that I have passed your very kind comments to all staff concerned.
With thanks once again and happy travelling.
Richard, Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2012

I found the hotel staff to be very friendly, but the hotel lacked a few things which I have come to expect. Don't expect to use the phone charger - I paid two pounds to charge for two hours and found my phone was only half charged, and dead later when I tried to use it. The internet was free to use only if you wanted to print out boarding passes. They did have wifi for use if you had your own computer, but it was very slow. The rooms were on the small side, but very clean, although we were on the first floor, so got a lot of traffic noise.

Room Tip: Definitely choose a room on a higher floor or away from the street.
  • Stayed: June 2012, travelled with friends
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Thank SharonRichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 11 June 2012

Dear Reviewer,
Thank you for taking the time to write your review of the Hilton London Olympia. I was delighted to hear you enjoyed a comfortable stay.
I noted your comment in regard to the provision of free internet, and wanted to inform you that we provide complimentary internet access with increased bandwidth in the bedrooms to our Hilton HHonors loyalty programme Gold and Diamond members, and also those guests who purchase an upgraded room type. There is complimentary internet access available to all our guests in the hotel's public areas, bar and restaurant with their own devices. Unfortunately, within many hotels and establishments within the UK, internet access is still a chargeable service as the cost of providing this is prohibitive. We have also checked our local competition and we are competitive in the rates we charge for the increased bandwidth internet access when compared to similar establishments.
Once again thank you for your constructive review and we look forward to your return to the Hilton London Olympia.
Happy travelling! Richard, Director of Operations.

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Reviewed 8 June 2012

stayed here for one night, the hotel room was a bit on the small side but was spotlessly clean also the bathroom was impressive, the bedding was very comfortable, the corridors were a bit shabby. Staff on reception were not helpful with very vague information, and as it was our first time to london I would have appreciated more accurate information and maybe a more friendly face a smile.

  • Stayed: June 2012, travelled with friends
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1  Thank shellb456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 11 June 2012

Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent stay with us.
I was disheartened to learn of the response you received from the Front of House team and I would appeal this is truly an isolated occurence as we receive so many fabulous comments about our Reception and Concierge teams. I am sorry this was not the case and I will address this with the team concerned.
However I note, with this exception your stay proved both satisfactory and enjoyable.
Happy travelling!
Richard, Director of Operations.

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Reviewed 8 June 2012

I stayed in this hotel on the 5th of June for one night. Despite being very busy because of the queens jubilee, check in was very fast and straight forward and we were soon in our room.

The room itself was a little small but enough room for us and very clean. Beds were also very comfy. Only niggle was that only channel 1 and 2 on the tv worked, and also could only find two plugs in the room above the desk.

Breakfast was fantastic and staff in the restaurant were very helpful and friendly.

All in all, a good stay!

  • Stayed: June 2012
    • Value
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    • Rooms
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Thank B3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this reviewResponded 11 June 2012

Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit.
I was delighted to note that you enjoyed your stay at the hotel. Please be assured that I have passed your very kind comments to all staff concerned.
I have also asked our maintenance team to look into the channels on the TV, however we found all 6 channels to all be working.
With thanks once again and I look forward to the opportunity of welcoming you back to the Hilton London Olympia in the very near future.
Happy travelling!
Richard, Director of Operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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