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“Quiet Hilton”

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Hilton London Olympia
Ranked #679 of 1,069 Hotels in London
Wien
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Quiet Hilton”
Reviewed 2 May 2012

in the middle of Kensington, bus stop just across the street. Hotel is a little bit old but renovated, friendly staff, but be sure to ask for a room in a high floor as the high street can be very loud. Bathroom is clean, beds are soft and cosy. But there wasn't a mini bar, it's a sort of tiny vending machine. After all, it affords all you need for a stay in London.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophie_therese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this review, 7 May 2012
Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton London Olympia.
I was delighted to note that you enjoyed your stay at the hotel, and in particular our clean bathrooms and cosy beds. Please be assured that I have passed your very kind comments to all staff concerned.
With thanks once again and I look forward to the opportunity of welcoming you back in the very near future.
Happy travelling! Richard, Director of Operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Israel
Level 5 Contributor
76 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 May 2012

The hotel is located a bit outside the center part of London, but with an easy access to central parts of London and a short walk from the shopping street Kensington High Street. There is a convenient bus line (9 and 10) to the Center, as well as a tube station in a walking distance and High Street Kensington Subway about 15 min walk. The rooms are fairly kept. Breakfast is very good. Overall not a bad place to stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank einavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this review, 7 May 2012
Dear reviewer,
Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us.
I was delighted to learn that you found our unrivalled location an ideal base for your trip with convenient public transport links.
I appreciate your comment about the good breakfast which will be shared with the team here.
I very much look forward to welcoming you back with us soon.
Happy travelling! Richard, Director of Operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level 6 Contributor
158 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 30 April 2012

I stayed at the Hilton Olynpia last week and was pleased to be told at check in that they had now got an exec lounge. It is a little small, but ok. The breackfast was very good as well. The problem I have had is getting to the hotel via the tube. I now found an efficient wat by getting a bus from Hammersmith tude (Numbers 8, 9 or 10). This drops you next to the hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NiallTNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this review, 1 May 2012
Dear Reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton London Olympia.
I was delighted to note that you enjoyed your stay at the hotel, and in particular our new Executive Lounge and our breakfast buffet offering. Please be assured that I have passed your very kind comments to all staff concerned.
With thanks once again and I look forward to the opportunity of welcoming you back in the very near future.
Happy travelling! Richard, Director of Operations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
Level 6 Contributor
267 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 29 April 2012

I stayed at this hotel as my company was exhibiting at Olympia, as this is one of closest hotels to venue it is very popular with people exhibiting there. My room was clean and comfortable enough with flat screen TV, iron and ironing board etc. The bar was extremely busy as was the dining room for breakfast, I gave both a miss and went elsewhere. For what you get the hotel is overpriced, they are taking advantage of customers who need to be near Olympia and cashing in.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EODUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this review, 30 April 2012
Dear Reviewer,
Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us.
I was delighted to learn that you found our unrivalled location next to West London exhibition centres an ideal base for your stay.
I was so glad to read that you found the room to be clean and well-equipped, however I am sorry that you opted not to dine with us in the Society restaurant for either breakfast or dinner. If you booked a room only rate, then we have some great promotions available at our Reception desk for breakfast and dinner with reductions on the standard price if purchased on arrival.
You are correct that we do have a select market during busy exhibition periods which does fill the hotel up, however our rates are competitive with the other local hotels in the area surrounding these centres and monitor our rates carefully to ensure we are competitive.
Thank you very much for your feedback and happy travelling!
Richard, Director of Operations.
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Calgary, Canada
Level 5 Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 28 April 2012

Just stayed here for 2 nights (room 849, top floor) and was very satisfied overall with the stay at this Hilton property.

Pros / Things to note:
- Bed was fantastic. Had a queen size bed, 4 pillows and comfy/clean duvet and sheets.
- I don't know why so many people were complaining about expensive wifi? They offer one hour free wifi per day (which they said was good in the lobby to use), however, I was able to access it with no problem whatsoever from my room (8th floor). Also, whenever the one hour "limit" was up, I would just re-enter the passcode, and it would immediately give me another hour free! Was very happy and please about this.
- Bathroom is a bit tight, but was very clean and well appointed (after renovation). Grohe fixtures and premium lotions/shampoo/etc. provided.
- Maids did a great job. Very clean and neat job done everyday. Bathroom amenities fully replaced and stocked daily.
- Room 849 is sort of on a weird "corner" of the hotel layout, so actually the room was BIGGER than most similar rooms. Lots of space to move around.
- Hotel is located, as previous reviewers have mentioned, about 12-15 minute casual-paced walk from High Street Kensignton tube station. Lots of stores, supermarkets, etc. along the way. Very convenient. 20-25 minutes max to most central London sites.


Only a couple "cons" (with the 1st listed being the most disappointing!):
- Ordered room service (Fish & Chips, cost of 16£+5£ service charge = £21), and was unfortunately very disappointed with the food. The fish fell apart too easily (ie. mushed into a bunch of little pieces as I tried to eat), and the chips were overcooked (brown) on the outside but not cooked enough on the inside. For this price, I don't expect an out of world experience in terms of food quality, but it should be at least as good as something I can get down the road for 10£. They also called twice, while I was still eating, to ask me to go down and pay (had already told them to charge to CC)...which was a bit annoying.
- Room did not have things like: slippers, hair dryer, Q-Tips. Not the biggest deal in the world, but as a Hilton & 4-star ranked property, these type of amenities should be standard. I can imagine women having a possible bigger fuss with the no hair dryer issue.


Despite these couple minor cons/inconveniences, I would definitely recommend this Hilton property as a value choice for London. Will definitely consider staying here again upon my next return trip to London!

(*Thanks for reading - Hope this helps your travel planning, please hit the 'helpful' button if this review indeed was for you, cheers!*)

Room Tip: - Higher floors and on the back side (ie. facing courtyard/north) are the best combo for a room choi...
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
6 Thank Ryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFinn, Manager at Hilton London Olympia, responded to this review, 29 April 2012
Dear Reviewer,
Thank you for your review. Your comments, both the great and not so great have been shared with all my team here. I was delighted to learn that your overall stay was satisfactory.
I was very sorry to read about the issue you experienced with the fish & chips served to your room and will be raising this with the Chef to address where necessary.
The hairdryer in the room is located in the wardrobe on the shelf in a blac bag labelled hairdryer. In regard to the availability of slippers, Q-tips, upgraded bathroom amenities,and bathrobes are provided in our deluxe, Executive and Suites as a standard.
Thank you once again and I hope to welcome you back soon.
Happy travelling! Richard, Director of Operations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Olympia

Property: Hilton London Olympia
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#376 Luxury Hotel in London
Price range (per night): ₹ 8,535 - ₹ 25,927
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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