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“You should book this hotel if you would like to enjoy the best of London”

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The Milestone Hotel
Ranked #3 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 June 2012

A wonderful warm and welcome English London Hotel. A very good choice for those who like to feel cared for and comfortable. We stayed over the jubilee weekend and had a lovely time.

The service is impeccable, nothing is too much trouble and we found every single member of staff to be kind and genuinely helpful. They continuously looked for ways to make our stay memorable and to anticipate any needs we may have had ~ a rare commodity. The English charm and beauty of the hotel will make for a very authentic stay for guests who are not British and are in the UK to sample the culture and enjoy London. It is a charming hotel overlooking Kensington gardens in a very quiet and peaceful area of London. London can be busy and demanding and exciting, and it is very nice to retire to the comfort and cosiness of this hotel.

We stayed in a suite overlooking the garden to the front of the hotel. It was very quiet and beautifully decorated in a true English style. The beds were extremely comfortable and we liked the split level design which suited our family very well.
The room service was razor sharp. The breakfast a delight sitting in front of the fire. Everyone seemed relaxed, there were on this occasion lots of couples and many families staying. I did not find the hotel formal at all, although the decoration naturally lends itself to formality ~ I did not feel any need to stop the children chattering about their day and we all felt relaxed and at ease ~ our children were made to feel extremely welcome and valued. As was our little dog! Who loved the specially prepared lunch chosen from her very own room service menu! Brilliant!

You will not find a more welcoming or enjoyable stay anywhere in London ~ wonderful service, beautiful hotel. We will definitely be returning.

  • Stayed: June 2012, travelled with family
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Thank Pyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded 14 June 2012

Thank you so much for taking the time to write this fantastic review. I was absolutely delighted to read your thoughts on on your families stay with us. I have passed on your comments to my team here. We always try to anticipate our guests needs and was really glad we met your expectations on this stay and I hope to have the pleasure to personally welcome you all back to The Milestone Hotel in the near future.
Kind regards
Andrew Pike
General Manager

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Reviews (1,972)
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1,274 - 1,278 of 1,972 reviews

Reviewed 11 June 2012

If you want to stay at the best hotel in London, this is it! Service is fantastic, they do everything that they say they can and will do, the staff is always thinking ahead and the rooms are beautiful. Close to almost everything and within walking distance to Harrod's and many terrific pubs/restaurants. I can't wait to go back!
SWP, Scottsdale, AZ

Room Tip: Room 209 is a palace
  • Stayed: May 2012, travelled as a couple
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1  Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 14 June 2012

Dear Reviewer

Thank you for your very complimentary review of The Milestone Hotel

I am delighted that you rated The Milestone as the number 1 hotel in London, we have in fact just been voted as the 5th best service hotel in the World by the readers of Travel and Leisure Magazine. Our team are all 100% devoted to deliver the highest levels of service and exceed our guests’ expectations at every opportunity. I am also happy that you enjoyed being in the Kensington area, we do have such a wonderful variety of pubs, restaurants, shops and parks all around the hotel. We look forward to seeing you back again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 9 June 2012

Even though we only had an overnite, we were boarding a cruise ship in southhampton the following day, this was a most enjoyable interlude. The hotel is charming and well kept, but I think the overwhelming asset it has is the service. The concierge Jose is superb; very helpful and never a negative response to any request. We were a party of five (3 rooms) and each room, though not large was very well tended. The breakfast offered was delious and offered a nice variety; we had dinner as well, but because it was part of an inclusion with platinum american express the menu was quite limited. The location is terrific, walk up a few blocks and there is a whole foods supermarket , of course there is kensington park. This hotel defintely bears a repeat!

  • Stayed: May 2012, travelled with friends
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1  Thank gemini50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 14 June 2012

Dear Reviewer

Thank you for your insightful review of The Milestone Hotel

I am delighted that you chose The Milestone for your overnight stop in London. Our team were very happy to read you comments about their excellent service; they do constantly strive to exceed our guests’ expectations at every opportunity. We were very happy to read about your breakfast experience. We will take your comments on board regarding our Table D’hôte Menu when we roll out our mid summer offering. I am also very happy that you enjoyed the beautiful Hyde Park right in front of the hotel.

I look forward to welcoming you back soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 6 June 2012

Very special place to stay. It is pricey, but every detail is taken care of. Friendly staff, called us by name after one day there. Wonderful food, bar, and facility. The location is just across from the park, near buses and tube stations. Shopping nearby.

Room Tip: All rooms quiet and decorated with a theme.
  • Stayed: June 2012, travelled on business
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Thank HC8557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded 8 June 2012

Thank you so much for your review. We do our best to treat our guests like royalty !! I was delighted to read your comments and we look forward to welcoming you back to The Milestone Hotel in the near future. I have passed your comments on to the greatteam we have here.
Kind regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

Truthfully there is no better hotel in London, the quality of the staff, the service in the public areas is quite exceptional.
As for the rooms I have stayed in numerous , they all have amazing quality, and quite simply everything you could wish for, and a touch more!
a wonderful find and my home away from home, if only I could live there!

Room Tip: If the bathroom ,has a blue light in it, then you are on to a winner!
  • Stayed: May 2012, travelled solo
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1  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 1,072 Hotels in London
Price Range: ₹ 25,755 - ₹ 77,351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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