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“Charming, Elegant Boutique Hotel near Kensington Palace”

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The Milestone Hotel
Ranked #2 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Charming, Elegant Boutique Hotel near Kensington Palace”
Reviewed 6 May 2012

The Milestone Hotel exceeded my expectations. The service is top notch. The decor is breathtaking - my favorite area was the bar, which used to be the stables for this stately mansion. Each room is individually decorated with a distinct personality and when you book your reservation, the team will send you a "preference list" which will ask you for things like your favorite drink, newspaper, type of bedding, favorite colors, etc. I imagine this is how they select rooms for their guests, etc. If you are looking to stay in one of the best properties in London, the Milestone Hotel needs to be on your list. And if the hotel wasn't enough to attract you, how about knowing that Kensington Palace sits literally across the street in Hyde Park? Also a great place for run!

  • Stayed May 2012, travelled solo
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Helpful?
1 Thank gndchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, 11 May 2012
Dear Reviewer

Thank you for reviewing The Milestone Hotel

It’s wonderful to read that you had such a great time here at The Milestone Hotel. Markus our Head Barman was delighted that you enjoyed your time in Stables Bar; it’s truly one of London’s hidden gems. I am very happy that you enjoyed our wonderful location in front of Kensington Palace and managed to go for a run in the Park. Our individually styled rooms are one of the unique features that make the Milestone such a special hotel.

I sincerely hope to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager
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Nairobi
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 May 2012

The Milestone Hotel is our home away from home while in London. There's something very special about this boutique hotel starting with the location, the warmth of the entire staff, the overall ambience, the decor, the service, the food and above all, the personal touch given on personal requests - this aspect is what I consider to be the hallmark of this cozy hotel. Every request is given the kind of attention that makes one feel spoilt. After trying several 5-star hotels in London, the Milestone Hotel remains the place for us. Looking forward to my next visit this month for the 46th time in 7 years!

Room Tip: I'm a light sleeper therefore I naturally go for quieter rooms. But if by chance I find the onl...
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  • Stayed March 2012, travelled with family
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Helpful?
3 Thank ZahraNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 5 May 2012
I was absolutely delighted to read your thoughts on your "home from home" in London. I have passed your kind words on to all of the team here. It is through listening and learning from our regular guests, like yourself, that we always try our very best to ensure our service and facilities are always to the highest standard whenever possible.
I look forward to personally welcoming you back to your LOndon home in the very near future.
My kindest regards
Andrew Pike
General Manager
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Nebraska
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2012

Very quiet, clean, upscale, and really cared for us. Made sure we were doing ok - in a polite English way. Meals, music with them, the tea in the afternoon, the frontdesk all made the stay one of our most pleasant and comfortable we have had.

Room Tip: Something on the sides would seem to be the most quiet.
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  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank Unclegeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 3 May 2012
Many thanks for taking the time to let us know you feedback from your recent stay with us. I was so glad to read that you enjoyed your stay and enjoyed our service and facilities. I was really happy that you got the chance to sample our famous Afternoon Tea. On your next visit to London I do hope that you will return to stay with us.
Kind regards,
Andrew Pike
General Manager
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South Oxfordshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 April 2012

When in London, we usually have afternoon tea in one of the big five star hotels, so we weren't sure what to expect from a boutique hotel like the Milestone, but were seduced into trying it by an online photo of the Park Lounge. We weren't disappointed. The ambience of the Lounge was fantastic with rich fabrics and huge bookcases of old books - warm, welcoming and sumptuous. The tea itself was great: plentiful finger sandwiches, including a chicken one rolled in chopped almonds; light, warm scones with cream and a delightful strawberry/raspberry mixed jam, plus a good selection of dainty tea pastries - we needed a doggie bag for those! The service was attentive but discreet. We really couldn't fault the whole experience and look forward to going again.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank kerryandrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 3 May 2012
Thank you so much for taking the time to let us know about your recent Afternoon Tea experience. We pride ourselves on the service, facilities and of course the Afternoon Tea fayre we offer to our guests. I was pleased you also liked the surroundings and I do hope you get the chance to join us again soon.

With renewed thanks,
Andrew Pike
General Manager
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Stuttgart
2 reviews
Reviewed 30 April 2012

Just had a wonderful weekend at the Milestone Hotel, and highly highly recommend this little gem. I genuinely couldn't fault anything about this wonderful hotel, from the location, to the warm, welcoming and caring staff, to the gorgeous food and wine at the restaurant. The room was charming, and the bed the most comfortable I've slept in.
Thank you for having us!

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Littledonkey73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 3 May 2012
I was delighted to read your comments and that you found every aspect of your stay, including the most comfortable beds in London !!, to your liking. Thanks you for taking the time to right this review and I hope you come and join us at The Milestone Hotel again inthe near future.
Kind regards,
Andrew Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,067 Hotels in London
Price range (per night): ₹ 25,556 - ₹ 73,298
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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