We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Superb Staff But No Air Conditioning Made Stay Unbearable” 3 of 5 bubbles
Review of London Marriott Hotel Marble Arch

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
London Marriott Hotel Marble Arch
Ranked #367 of 1,080 Hotels in London
Atlanta
Level Contributor
126 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Superb Staff But No Air Conditioning Made Stay Unbearable”
3 of 5 bubbles Reviewed 28 June 2012

The hotel was clean, location good,breakfast was extensive, room was ready early although rather small. We had 2 upgraded rooms using points plus extra charge. We had access to the lounge which is really the way to go. There were 3 of us and just enough room for our 3 weeks worth of luggage.
We were booked for 2 nights but left after the first night after spending a real uncomfortable first night without air conditioning. Shortly after our arrival, we realized that our room was not cooling and had fault codes on the thermostat. Even the fan itself would shut down leaving the room approaching the 80's. We called the front desk to be told it was being worked on. Later that evening we called again and was told there was no problem and later yet we were told it was still broke. Then we ran into a woman who said there was no air for the week they were there. Then later there were signs posted by elevators stating there was a problem with the air conditioning. Oddly enough all common areas seemed to be working fine including the lobby, front desk,executive floor, restaurant and lounge.
In all fairness I can say that the hotel staff could not have been more pleasant and willing to offer help to relocate us to another Marriott. Unfortunately this was the only hotel out of 3 weeks of travel across Europe that caused us an uncomfortable, lost night of sleep. Before booking, I would make sure they have sorted out the problem before you find yourself in the same situation.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sushicrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,404 reviews from our community

Traveller rating
    424
    582
    261
    83
    54
See reviews for
513
260
71
315
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Southern Wales, United Kingdom
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 27 June 2012

Not the best Marriott in London.

I would recommend staying at the Kensington Marriott if you are after something close to the same price. If you want to splash out try the Park Lane Marriott or the Grosvenor square. The best Marriott in London is probably the County Hall Marriott

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ash W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 19 June 2012

I just stayed there with my wife and six year old. We stayed on the 7th floor and found the room to be very small, but not uncomfortable. I found the room to be clean. Our window faced an alley and what appeared to be apartments, so it was not visually stunning. The staff that we encountered were friendly and prompt. We did utilize the laundry service offered through the hotel. Although expensive, it was handy and we had no problems. As we were in London for vacation, we did not spend alot of time at the hotel and did not eat there at all. As previous reviews have indicated, the hotel is situated in a middle eastern neighborhood and approximately a 10 minute walk to the Marble Arch tube station. We were comfortable walking around and there are several pharmacies and small grocery stores nearby and a McDonald's is very close.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TheGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Downham Market, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

My husband stay's at this hotel all the time whilst in London.
We are Platinum members of the Marriott group and are always treated with respect.
The hotel is very well laid out and very clean.
We were invited to the hotels jubilee celebrations, it was very well organized and made for a perfect day.
Room serves was quick and hot. The swimming pool is slightly smaller than average but very clean and did not smell harshly of chlorine.
I would like point out there appears to a few people on trip advisor that are never happy, moaning about things that really are petty.
A member on the front desk seems to get bad review some times.
This staff member is German and what would seem rude to some is just his way, many German people are often mistaken for being rude when they are not.
Try and be a little understanding and human when writing reviews based on staff.
Naming of staff members online from behind the safety of your PC could also be seen as rude, too personal and could be taken as slander.

The hotel is based off marble arch and is about 5 minutes walk from Oxford street.
The hotel on a negative point is sadly next too a not too nice concrete block development.
That is not the hotels fault and should not be reflected into reviews. I enjoyed the culture of the surrounding area, reminded me of our travels in other Marriotts around the world.

May I also add that the this hotel has bar staff that know how to make cosmopolitan cocktails!
Well done everyone at the marble arch marriott!

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Diamondzeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 June 2012

I enjoyed during my stay in this hotel. even i came for business but it also good for family and not to expensive.

Room Tip: rooms at the first floor are nice, indoor swimming pool.
See more room tips
  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank alhattalith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Mayfair
London Marriott Hotel Park Lane
Mayfair
London Marriott Hotel Grosvenor Square
Show Prices
Show Prices
Show Prices
South Kensington
London Marriott Hotel Kensington
Marylebone
Amba Hotel Marble Arch
Amba Hotel Marble Arch
#67 of 1,080 in London
4.5 of 5 bubbles 1,221 reviews
Marylebone
DoubleTree by Hilton Hotel London - Marble Arch
Show Prices
Show Prices
Show Prices

Been to London Marriott Hotel Marble Arch? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about London Marriott Hotel Marble Arch

Property: London Marriott Hotel Marble Arch
Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#257 Luxury Hotel in London
Price range (per night): ₹ 13,851 - ₹ 26,107
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Boasting a central location and elegant amenities, the London Marriott Hotel Marble Arch is committed to exceeding your expectations. Our well-appointed accommodation is filled with contemporary perks - from flat-screen TVs and high-speed internet access to luxury bedding and premium bath products. With Buckingham Palace, Oxford Street shopping and the West End just a few moments away, you can discover the very best of Central London while you're with us. 4-star sophistication awaits you at the London Marriott Hotel Marble Arch. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Prestigia and Agoda so you can book your London Marriott Hotel Marble Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott London
London Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing