The hotel was clean, location good,breakfast was extensive, room was ready early although rather small. We had 2 upgraded rooms using points plus extra charge. We had access to the lounge which is really the way to go. There were 3 of us and just enough room for our 3 weeks worth of luggage.
We were booked for 2 nights but left after the first night after spending a real uncomfortable first night without air conditioning. Shortly after our arrival, we realized that our room was not cooling and had fault codes on the thermostat. Even the fan itself would shut down leaving the room approaching the 80's. We called the front desk to be told it was being worked on. Later that evening we called again and was told there was no problem and later yet we were told it was still broke. Then we ran into a woman who said there was no air for the week they were there. Then later there were signs posted by elevators stating there was a problem with the air conditioning. Oddly enough all common areas seemed to be working fine including the lobby, front desk,executive floor, restaurant and lounge.
In all fairness I can say that the hotel staff could not have been more pleasant and willing to offer help to relocate us to another Marriott. Unfortunately this was the only hotel out of 3 weeks of travel across Europe that caused us an uncomfortable, lost night of sleep. Before booking, I would make sure they have sorted out the problem before you find yourself in the same situation.
- Official Description (provided by the hotel):
- Boasting a central location and elegant amenities, the London Marriott Hotel Marble Arch is committed to exceeding your expectations. Our well-appointed accommodation is filled with contemporary perks - from flat-screen TVs and high-speed internet access to luxury bedding and premium bath products. With Buckingham Palace, Oxford Street shopping and the West End just a few moments away, you can discover the very best of Central London while you're with us. 4-star sophistication awaits you at the London Marriott Hotel Marble Arch. ... more less
- Reservation Options:
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- Also Known As:
- Marriott London
- London Marriott