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“Good location but staff's service could have been better.” 3 of 5 bubbles
Review of The Mandeville Hotel

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The Mandeville Hotel
Ranked #222 of 1,087 Hotels in London
Certificate of Excellence
Kuala Lumpur
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good location but staff's service could have been better.”
3 of 5 bubbles Reviewed 25 April 2012

Good location with many different restaurants to choose from. Within short walking distance to the shopping paradise of Oxford Street. However, the room is on the small side and the walls are a bit too thin. We can hear the guest next door singing her soprano at night! The room is very new and very clean. The room came with bath robe and nice toiletries.
Only one disappointment. Our flight was late at night and we asked for a late check out in our e-mail to the hotel weeks before our trip. Sadly, nobody responded to our e-mail. Upon arriving at the hotel, the staff told us that they are quite full on the checkout date and could not accommodate our request. But we could have late checkout with a charge. She could told us straight and not drive us around in turn.
In short, I would recommend it although the price is on the high side, but given the location and the new condition of the hotel, it is worth it!

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Gg0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,752 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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Bern
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Spent 4 nights at this lovely boutique hotel. Was received warmly and served with style. Loved the neighbourhood feel with all the little cafés and restaurants right at the doorstep. And of course, Selfridges just a 2-minute walk away. Paradise for the ladies!

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Enkyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville H, Manager at The Mandeville Hotel, responded to this review, 25 April 2012
Dear Guest,

Thank you very much for your kind review! We are delighted that you enjoyed your stay with us and we hope to see you again very soon.
Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 April 2012

Great place to stay close to Selfridges and Oxford circus. I have stayed here a number of times and it is consistently good. Comfortable rooms. Breakfast isn't great - it is better to walk down to St Christopher's place and visit Carluccios.

  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ClaireB2291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville H, Manager at The Mandeville Hotel, responded to this review, 25 April 2012
Dear Claire,
Thank you for your review. We are delighted to read that you are always enjoying your stays with us, although we were sad to read your comment about breakfast. Please email us info@mandeville.co.uk so we can update your profile for your next stay.
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

This hotel is small but is very clean and comfortable. The staff are extremely friendly and helpful. The consierge helped book taxis for me as well as arrange for my rental car. The room was on the small side but the bed was very comfortable,Wall the bathroom spotless, nice big fluffy robe, plenty of wall plugs for computer, phone charger etc. Room service was always prompt but the menu is limited. As I stayed there for 5 days I used their laundry service which was a tad on the expensive side but worth it. There is free wifi if used in the lobby or a charge of 12 pounds per 24 hrs. in room. Walls a little thin as I was treated to the occasional "afternoon delight" a couple of times. I would stay here again if I ever get back to London.

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  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville H, Manager at The Mandeville Hotel, responded to this review, 25 April 2012
Dear Guest,
Thank you very much for taking the time to post a review.
We are delighted to read that you appreciated our bathrobe & sleepers and the facilities in the room. Please email us info@mandeville.co.uk so we can update your profile for future stay.
We look forward to welcoming you again very soon.
Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, England, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

I stayed at the Mandaville hotel last night and was pleasantly surprised! I say in London around 50 nights a year and have used a 100 hotels. This hotel nhas elegant warm decour, a friendly and wlecoming staff and is ideally located in the heart of cosmopolitan Marylebone with a short walk to Oxford and Bond Street. While the rooms are small they are cosy and fitting for a town house hotel - I would defintately recomend it

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville H, Manager at The Mandeville Hotel, responded to this review, 17 April 2012
Dear Guest,
Thank you for the lovely review. We look forward to welcoming you again very soon!
Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Mandeville Hotel

Property: The Mandeville Hotel
Address: Mandeville Place, London W1U 2BE, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#165 Luxury Hotel in London
#235 Family Hotel in London
#264 Business Hotel in London
#320 Romantic Hotel in London
Price range (per night): ₹ 13,759 - ₹ 26,934
Hotel Class:4 star — The Mandeville Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
Located in fashionable Marylebone, The Mandeville Hotel provides the perfect venue for every occasion. The luxurious bedrooms offer style and comfort whilst bar and restaurant at Reform Social & Grill make The Mandeville Hotel London's premier address for food, drink and luxury accommodation. ... more   less 
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Also Known As:
Mandeville Hotel London

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