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“The Best!” 5 of 5 bubbles
Review of Egerton House Hotel

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Egerton House Hotel
Ranked #4 of 1,089 Hotels in London
Certificate of Excellence
Richmond, VA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The Best!”
5 of 5 bubbles Reviewed 6 May 2012

This little gem has it all! Location, wonderful staff, super-comfortable rooms, and the best little bar in London!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 2RichmondDoxies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anniejermyn, Manager at Egerton House Hotel, responded to this review, 8 May 2012
Dear Guest,

Thank you for your lovely comments and we are delighted to hear you enjoyed your experience with us. Please do visit us again on a future trip to London.

Warmest regards,

Annie Mc Crann
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,275 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Basel
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

My boyfriend and I have pretty hectic lives so when we got a weekend to ourselves we decided to stay in town for the night. I looked for places around chelsea and this hotel came up on trip adviser. I booked it feeling a little skeptical (the reviews seemed too good to be true), but I was really pleasently suprised that they didn't seem exagerated at all.

Like most people I felt the staff went above and beyond for us, we recieved a free upgrade to a king room (because we said it was the first night we'd had together in a while because of travelling), the staff also reccomended an amazing thai resturant for us and booked a table. When we got back they'd also done a complimentary "romantic turndown" of the bed (candles and roses everywhere), which was really lovely. We were also given bottled water for our journey on the way out (and they tried to give us an umbrella).

Breakfast was awesome and well worth the money, we had a fun time in the bar talking to other guests.

There were only few minor points we felt could improve, the most important being that the window in our room rattled something awful in the wind, some of the braiding on the celing was a little frayed, the shower screen did nothing to stop a minor flood and a maid walking in without knocking when my bf was half dressed.

Overall though the stay was excellent so I still gave full marks :)

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shelley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anniejermyn, Manager at Egerton House Hotel, responded to this review, 8 May 2012
Dear Guest,

Thank you for taking the time to post a review, we value your feedback very much. I am delighted that you had an enjoyable stay with us am thrilled to hear that the team went above and beyond the call of duty to make your visit special. We do pride ourselves on our high level of service and hope that we make your stay as memorable as possible.

I appreciate your comments on the minor points and be assured we have taken them on board. Thank you for bringing them to our attention.

We do hope that we will have the pleasure of welcoming you both back on a future visit.

Warmest regards,

Annie Mc Crann
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

The Egerton House Hotel was a real pleasure to stay in. The staff were most helpful and polite.
We had a studio suite which was lovely and well equipped with beautiful soft furnishings. We also enjoyed the breakfast which was well presented.
My friend and I had a lovely weekend.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Margaret N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anniejermyn, Manager at Egerton House Hotel, responded to this review, 8 May 2012
Dear Guest,

Many thanks for taking the time to let us know your feedback from your recent stay with us. I am delighted that you enjoyed your stay and found the staff helpful and polite. I have passed on your kind comments to all of our team.

We do hope that we will have the pleasure of welcoming you and your friend back to The Egerton on a future visit.

Warmest regards,

Annie Mc Crann
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 27 April 2012

We expected great things from this hotel, because it was rated #3 of all the hotels in London. Some aspects of our experience were good. The location, in Knightsbridge, is wonderful. It's an elegant, interesting area. The Victoria & Albert Museum is a five-minute walk away. Another positive aspect of the Egerton is the politeness of the staff. They are obviously taught to be extremely polite, and they are. The hotel contracts with a car service that was excellent. Both drivers were punctual and polite, and the cost was reasonable.

However, the hotel had many drawbacks. There was a well-equipped writing desk, at which we couldn't write! The desk was too low, and the chairs were too high, so that it was impossible to use the desk. The staff brought three different chairs, none of which worked. I asked for a stool or hassock, didn't get it, and gave up. So, I ended up writing postcards using a book as my "desk." The room itself was small, although not tiny. Still, the area between the foot of the bed and the desk was narrow, so we had to plan our movements to get past each other.

We had problems with both the heat and the toilet, but the staff fixed both when we notified them.

The breakfast room was clean but small. Again, the service was excellent, but the Continental breakfast featured Kellogg's cereal in small boxes. (Fine for the Fairfield Inn, but not for the third best hotel in London!) There was also a English cereal in boxes, which was OK, but not special. We tried ordering from the menus, but didn't enjoy the food. The staff asked how they could make breakfast better for us. The problem was that I didn't want to say, "Make the coffee stronger, make the pancakes lighter, and serve the omelette unburned and less greasy." What we did was walk around the corner to Patisserie Valerie, and ordered their wonderful coffee and great English breakfast. Life's too short to eat mediocre food, even if it's included in the price of your hotel room.

I realize that this review represents a minority opinion. If you like a hotel with maids dressed in the classic maid's costume, with the short black dresses and white caps and aprons, then this is the hotel for you. It just wasn't the hotel for us.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank Herman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire
1 review
5 of 5 bubbles Reviewed 27 April 2012

It's our third stay at this wonderful hotel and we are as ever taken aback by the genuine warmth and professionalism of the staff. It is rare to find such gems nowadays! They never cease to make us feel at home and the rooms are made up so thoughtfully and beautifully. A unique experience that will make you want to go back for more. Thank you !

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Camilla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Egerton House Hotel

Property: Egerton House Hotel
Address: 17-19 Egerton Terrace, London SW3 2BX, England
Phone Number:
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in London
#4 Luxury Hotel in London
#6 Family Hotel in London
#13 Business Hotel in London
Price range (per night): ₹ 24,074 - ₹ 60,062
Hotel Class:5 star — Egerton House Hotel 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Egerton Hotel London

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