This hotel exceeded all my expectations! I read some good reviews, but as it is not the most expensive hotel I had some doubts. But really, this is a very good hotel!
First of all the location: close to several tube lines, lots of nice little restaurants in the area, close to Kensington Gardens (nice for a Sunday morning walk).
The hotel itself is in a side street from Queensway, pretty quiet. When getting at the hotel you are greeted at the reception, 24 hours in service. Nice welcome, room was even ready when I got there a bit early.
I had a single room, very small but incredible clean!! I really could not find a dirty spot. Compliments to the housekeeping. And although small, everything was there, nice little bathroom with a good shower, comfortable bed (slept like a rose), tv with lots of channels, kettle with coffee, tea, hot chocolate and cookies. Only thing I missed was a safe but valuables can be stored in safes at the reception area.
Breakfast was included. Nothing special but a decent breakfast, fresh bread, warm cooked eggs, yoghurts, juice, nice coffee. Simple but a good start of the day. It was quite busy in the breakfast room but the girls worked hard to keep everything clean and get you a table in no time. And all with a friendly smile.
Pleasantly surprised by this hotel. And I think mainly because of the excellent staff. Everyone was friendly, hard working. And they also had fun with each other, it showed they are a good team!
Only little thing; the elevator is very slowly and can give some waiting time at busy hours.
All in one: absolutely recommended to stay here when visiting London!
- Official Description (provided by the hotel):
- Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more less
- Reservation Options:
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- Also Known As:
- Best Western London
- London Best Western