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“Meh!”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #286 of 1,075 Hotels in London
Certificate of Excellence
Reviewed 23 August 2012

Booked four nights. The hotel is about five blocks from the train station, but took a while to find as it's down a side street. Front desk crowded and service very slow. Elevator seems to be run by gerbil power (and big enough to just hold two cuddling gerbils): slowest elevator I found in London! Walked up the stairs most of the time. Room was tiny, with small shower. Bed not great, but acceptable (although small). Bar was merely OK. Better places around the hotel for drinks and food. Not a place I will return to as the value and service just were not there.

  • Stayed: December 2011, travelled on business
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Thank Brutus58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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690 - 694 of 1,680 reviews

Reviewed 20 August 2012

Another nice stay at the Phoenix Hotel. The problem with a summer stay is that there is no air-conditioning and the rooms get very hot. The hotel is fine at other times of the year - it is very convenient for Bayswater and Queensway tube stations and for a walk in Kensington Gardens. Just down the street is the Café Anglais for a chic setting and an excellent meal (either snack - soup/omelette or full-course delicious dinner). Next door on the corner is Whiteley's department store which has lots of different shops to explore! Have a good time!

  • Stayed: August 2012, travelled with family
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1  Thank readytogoSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2012

Let me start by saying there is nothing wrong with this hotel and if you need somewhere reasonably priced in London to stay for a couple of nights then this is somewhere you should consider. If there was a three-and-a-half rating on TripAdvisor that's what I'd give it.

It is a couple of minutes from Queensway tube station, a 15-minute walk from Paddington station and situated just north of Kensington Gardens. Plenty of shops, cafes and bars close by.

Breakfast is OK, but nothing to rave about. No room service other than snacks.

My room was a decent size, clean and comfortable. So, if you need a base to explore London and are not too bothered about staying somewhere grand or modern this could be an option for you.

  • Stayed: July 2012, travelled on business
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1  Thank TheGreySquirrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Stayed for 2 nights. Great central location. 5 minute walk to the Tube. The room and bathroom was a good size. Staff very helpful. Breakfast was nice and a good selection available.
Free wi-fi was an added bonus. Very reasonable stay rates.

  • Stayed: August 2012, travelled on business
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1  Thank david r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

This hotel is in a great area and is a short stroll to 2 tube stations, Bayswater and Queensway and it is a couple of stops to Paddngton Station. It is a block from Hyde Park and has a vibrant high street with great restaurants, shopping that are open fairly late. It is a safe neighborhood for walking later at night also. Our family loves boutique style hotels but no air conditioning during the recent heat wave in London really hampered our enjoyment of our short stay there. We stayed in the family room with 4 beds and it was bright and fairly spacious for Europe standards but it was up to 29 degrees Celsius some evenings and the fans provided didn't help much. Some great staff there, Tolis and Voila especially but some of the front reception staff were not helpful and welcoming. We understand London was busy for the Olympics but we didn't get a good impression from the front lines staff when we checked in. Decent breakfast in the morning, okay bar. It was great to have free wi-fi and be able to print off boarding passes etc. at the computer for all the guests. One thing we realized about London is that with the excellent transportation system you can stay almost anywhere but get air conditioning in the summer!!!

  • Stayed: July 2012, travelled with family
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1  Thank johnston4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phoenix Hotel

Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
Price Range: ₹ 6,468 - ₹ 15,200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 
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Also Known As:
Best Western London
London Best Western

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