I can only say that service is truly impressive at your hotel. My expectations were high because of the comments on Tripadvisor but even so, every staff member met them with flying colors. For example, the person at breakfast on day 2 remembering that we were going to see a show the night before, that is not something you see every day, even in the best hotels. But in fact, what impressed me the most, is the consistency. Simply all of the staff are imbued with delivering excellent customer service. One can feel that this is something that is part of the company culture. Well done !
Another example: I had 2x 50 GBP of food credit. I had expected some haggling about that at checkout because we spent it across 2 rooms and not exactly at 50 each but, no, the 100 GBP had already been fully deducted before me even mentioning it.
The room we had was not particularly special. Nicely appointed but a bit of a disappointing view. Excellent mattress. The white marble in the bathroom is not really my taste. I am sure if one takes a more expensive room, those concerns can be dealt with. We had the simplest room available.
Again, pick this hotel if you are after fantastic service. You won't be disappointed.More
- Free Wifi