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“Wonderful Hotel in the Heart of Mayfair”

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The Chesterfield Mayfair
Ranked #14 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Greenock, Scotland
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful Hotel in the Heart of Mayfair”
Reviewed 1 July 2012

We arrived very early in the morning on the day of our stay and although our room wasn't ready at that point, we were allowed to freshen up and leave our luggage. We were given directions of how to reach our destination for the morning and we went on our way, Upon our return, which was still before check-in time we found that our room was then ready and our luggage had already been delivered to the room. For London, the size of the bedrooms were quite generous and provided you with anything you needed from tea and coffee to an iron and ironing board. Anything else we asked for was brought to us immediately and as we had stayed with Red Carnation Hotels before we were also greeted with a lovely welcome letter and a fruit plate from the General Manager.
Breakfast was served in a lovely restaurant and the staff couldn't be more helpful. Anything we asked for, again was provided immediately and we were not rushed at all.
From the hotel you were within walking distance of almost anywhere - we hardly used local transport at all even though we had planned to.
When we wanted a taxi to take us to the theatre, the concierge managed to find us one at a very busy time of day within a few minutes.
As our time in London came to an end, the staff all wished us and safe journey home, found us a taxi to take us to the train station and when we arrived home we received a lovely letter from the hotel thanking us for visiting and saying they would love to welcome us back, which I though was a lovely touch.
We will definitely be returning to this wonderful hotel in the future.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jinty67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Chesterfield Mayfair, responded to this review, 6 July 2012
Dear Guest,

Thank you for taking the time to write your brilliant review from your recent stay with us.

I am thrilled to read that you had an exceptional stay and I’m pleased that our comfortable room as well as the welcome card and fruit plate created such a favourable impression.

I will be sharing your kind comments with my team about their service and I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.

I look forward to welcoming you back to The Chesterfield Mayfair Hotel again in the near future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (394)
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Canterbury, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 30 June 2012

I don't agree with the 5 star reviews of this hotel - the finish in the rooms is bad in places - scabby sealant around the bath, areas of brown discolouring under the sink - hardly worthy of the price of the room. The tv didn't work, and could not be fixed by the man who came to assist, whose English was poor. I wasn't offered any compensation on departure nor was I even asked about my stay - not even a smile.

Didn't try the food so cannot comment. Good points are very comfortable bed and premium quality sheets and pillows. Cleanliness outside of the bathroom is much better.

Wouldn't revisit, would prefer to stay in one of the larger hotels on Park Lane.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovelyjubbly44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Chesterfield Mayfair, responded to this review, 6 July 2012
Dear Guest,

Thank you for taking the time to give us your feedback from your stay with us.

I am pleased to read that you found the beds to be most comfortable as well as the luxurious linens and fluffy pillows.

I am disappointed to note that we did not meet your expectations. Please accept my apologies for sealant around the bath as well as the television and rest assured that these have both been fixed and replaced in the room to prevent a similar re-occurrence in the future. We usually pride ourselves in our attention to detail and on this occasion it was clearly not the standard of service you experienced.

I do hope we can look forward to welcoming you back one day.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epsom, England
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 June 2012

We also had the champagne tea last Saturday. We were a party of 7 one of whom was wheat intolerant, not only was a gluten free tea available but a salad menu was also offered. I have been to other London hotels for tea and felt slightly pressurised to hurry and make room for the next reservation. Not here, we were constantly offered extra food and also a box to take any uneaten food home. Service was friendly and efficient. I will certainly recommend to my friends.

  • Stayed June 2012, travelled with friends
    • Value
    • Service
Helpful?
2 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Chesterfield Mayfair, responded to this review, 6 July 2012
Dear Guest,

We appreciate the time you have taken to write such a pleasing review from your afternoon with us.

I am thrilled to read that you all had wonderful afternoon with us. I will be sharing your kind comments with my team about their service, and I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.

I look forward to welcoming you back to The Chesterfield Mayfair again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 June 2012

We came here for afternoon tea - the champagne one - on Saturday afternoon. Even before entering the hotel the staff were very helpful and friendly. Thank you.

The room where the tea was held was very nice, comfortable and relaxing. Special sandwiches were provided for me, as I do not eat meat. All very tasty. The cakes were very nice and the scones were delicious.

A really nice (though not cheap) afternoon. I would recommend this to anyone who wants to have a "proper" afternoon tea in this quiet corner of Mayfair.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank MJJMZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Chesterfield Mayfair, responded to this review, 6 July 2012
Dear Guest,

Thank you for your delightful review on the Afternoon Tea you enjoyed with us. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members, including our very talented Executive Chef, Ben Kelliher and his team.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2012

My husband and I stayed at the Chesterfield for a week in May. We have stayed at other Red Carnation Hotels before, and the Chesterfield sure keeps the high standards of this small luxury chain intact.
Location wise it is very well positioned, in walking distance to many of the historical sites that London has to offer. What truly sets the Chesterfield apart from other hotels is the exceptional all around service. The staff at the concierge are just brilliant and make you feel at home! The room was very comfortable (albeit a little small) and sparkling clean.
We are due to stay at the Chesterfield again this week, and needless to say that we are very much looking forward to it!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maria13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 21 June 2012
Dear Guest,

Thank you for writing such a lovely review from your stay with us.

I am thrilled to read that you had wonderful stay with us. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members, in particular our Concierge team.

Thank you for your highlighting what a brilliant location we have, I am sure your fellow travellers will appreciate your feedback.

I look forward to welcoming you back again this week!

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chesterfield Mayfair

Property: The Chesterfield Mayfair
Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in London
#13 Romantic Hotel in London
#14 Luxury Hotel in London
#17 Green Hotel in London
#41 Business Hotel in London
Price range (per night): ₹ 17,803 - ₹ 69,784
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 93
Official Description (provided by the hotel):
Enviably located in exclusive Mayfair, near to designer shopping and many of the city's most iconic attractions, the Regency style hotel feels comparable to a traditional private club. Quiet, calm and efficient service blends with supreme comfort and luxury. Guest rooms and deluxe suites combine superb facilities with relaxing surroundings. The Library, Butlers Restaurant, Conservatory and intimate bar cater for every culinary whim or inclination. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London

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