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“"Great Staff"” 5 of 5 bubbles
Review of The Chesterfield Mayfair

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The Chesterfield Mayfair
Ranked #11 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Surprise, Arizona
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“"Great Staff"”
5 of 5 bubbles Reviewed 1 May 2012

We stayed at the Chesterfield for 4 nights in April, 2012. Great location! Very cozy room. Great English breakfast! But it's the staff that sets it apart. From the welcome they gave us when we first entered the lobby, to the farewell when we left, the entire staff could not have been more friendly and helpful. One of our travelling companions lost his wallet to a pickpocket and the staff helped him contact his credit card companies and the police. They even provided him with a complimentary drink to help him deal with the stress. Even the maintenance man who came to our room to deal with a rattling window not only solved the problem quickly, but was cordial and friendly. I can't imagine a hotel with better service.

Room Tip: Some rooms have themes. We stayed in the "music room." Very nice.
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 4 May 2012
Dear Guest,

Thank you for your brilliant feedback from your stay with us.

It was a pleasure to have you stay with us and I am delighted to read that you were able to enjoy our brilliant food during you stay. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

We look forward to welcoming you back again next in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,019 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
San Francisco, California
1 review
5 of 5 bubbles Reviewed 30 April 2012

I have stayed at 5 star hotels around the world and have never experienced the quality and service of the Chesterfield Hotel staff.

They work as a team to ensure that every need that you may have is seen to in a very professional and speedy way.

Bravo to the Chesterfield Hotel, Mayfair, London, England

Room Tip: While the rooms are on the small side, there is everything that one could want.
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 70traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 4 May 2012
Dear Guest,

Thank you for taking the time to write your lovely review.

It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

I look forward to welcoming you back again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sonoma
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

We recently stayed at the Chesterfield for 5 nights. We couldn't be happier with our stay. The rooms are not very large, but this is easily overlooked by the attractive decorations, cleaniness and wonderfully large bath tub and shower. The staff are exceptionally friendly, professional and they sincerely wanted to accomodate and make our stay as pleasant as possible. The breakfast was very good. Rather pricey, but no more so than the rest of London. I would and will highly recommend this hotel to my friends, family and those of you who want a centrally located, excellent hotel. Jean California

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 4 May 2012
Dear Guest,

We appreciate the time you have taken to write such a pleasing review from your stay with us.

I am thrilled to read that you had wonderful stay with us. I will be sharing your kind comments with my team about their service, and I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.

I look forward to welcoming you back to The Chesterfield Mayfair again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

We stayed in this hotel for a few nights in October 2011 during my annual business conference. The location speaks for itself: Mayfair! What else could you desire for a good access to your destinations, whether it is business or leisure.

I found the hotel extremely cozy and comfy. The rooms are decorated with taste and have everything at your convenience. Excellent bedding hence great sleep quality. Bathroom is medium-sized but also very nice and well-equipped, with 1st class toiletries provided. We didn't hear any noise of the city during our stay.

I have to mention that the hotel cuisine was mediocre, so I would recommend to experience some other places for dining. This doesn't refer to the Afternoon Tea which was perfect.

The staff is quite friendly but a bit lacking for attention. We had an issue upon arrival when the mashine blocked the funds for the whole stay+extras from our card . Somehow the transaction repeated, so the a considerable amount of money on my debet card got blocked (as you know, staying in Mayfair is not a cheap thing). We were only left with about 2 grands available for our trip and shopping, while we had to travel further in the UK after leaving London. Thank God, a colleague did me a favor and topped up my card from Moscow, otherwise we would have had problems there. I understand that mashines can fail everywhere and this cannot be 100% avoided, but I was surprised with the reaction of the staff for this incident. They acted as if nothing happened. No apologize or compliments were offered which would have been natural for such inconvenience. Not that I am greedy but just mentioning this for accuracy.

But to be honest, in all the other moments the staff was fine.

All in all, I would recommend this hotel for everyone.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LuckyNessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 4 May 2012
Dear Guest,

Thank you fro taking the time to write about your stay way with us.

It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.
Thank you for your great description of our surrounding areas and highlighting what a brilliant location we have, I am sure your fellow travellers will appreciate your feedback.

Please rest assured I have addressed your concerns raised about the pre-authorisation with our Front Office Manager, who will in turn work on this with his team to ensure no similar re-occurrence in the future.

I look forward to welcoming you back to The Chesterfield Mayfair Hotel in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 April 2012

WOW, is the only way to describe the experience of staying at The Chesterfield. The service is unbelievable, the meals are outstanding and the location is second to none.

If you get the opportunity to go to London, you must stay at The Chesterfield as it will be an experience you will never get anywhere else

Cheers

Todd

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bucks13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 3 May 2012
Dear Guest,

Thank you for writing such a brilliant review from your stay with us.

I am delighted to read that you had wonderful stay with us and I look forward to welcoming you back to The Chesterfield Mayfair again in the near future. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chesterfield Mayfair

Property: The Chesterfield Mayfair
Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in London
#11 Luxury Hotel in London
#13 Romantic Hotel in London
#17 Green Hotel in London
#41 Business Hotel in London
Price range (per night): ₹ 19,096 - ₹ 64,306
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 93
Official Description (provided by the hotel):
Enviably located in exclusive Mayfair, near to designer shopping and many of the city's most iconic attractions, the Regency style hotel feels comparable to a traditional private club. Quiet, calm and efficient service blends with supreme comfort and luxury. Guest rooms and deluxe suites combine superb facilities with relaxing surroundings. The Library, Butlers Restaurant, Conservatory and intimate bar cater for every culinary whim or inclination. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London

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