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“Cant fault this hotel & it's staff”

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The Montague on The Gardens
Ranked #12 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 26 July 2012

I stayed at The Montague on the Gardens in a business capacity and literally couldn't fault it.
Yes, the rooms are small as mentioned by some of the other guests, but this is a unique boutique hotel and small rooms come with the territory.
I saw several rooms and all of them different and amazing in their own right. From rooms fully lined with fabrics to bathrooms with rain showers and blue night lights. I would stay here every night given the chance but it's a little out of my price bracket for a normal stay.
Staff here are second to none, all have a friendly welcome for you and quickly learn your name/ story if you stay here for a while.
Breakfast is a large buffet style with continental, and English on offer, including two different type of bacon! The bar is also a lovely touch, with it's cigar area and piano. Often a lady can be found playing and singing of an evening. Out on the heated terrace you will find blankets to keep you warm on a cold evening.
The hotel itself is conveniently located for the British Museum, Oxford Street and Holborn Station.
Highly recommended hotel.

  • Stayed: June 2012, travelled on business
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1  Thank BorisBex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this reviewResponded 27 July 2012

Dear Guest,

Thank you for taking the time to share your very nice feedback on your recent stay with us.

I am delighted to hear that you had an enjoyable experience and that you found the staff to be great.

Thank you for your personal recommendation and I hope that we can welcome you back to the Montague very soon.

Yours sincerely,
Dirk Crokaert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (4,244)
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2,756 - 2,760 of 4,245 reviews

Reviewed 24 July 2012

Couldnt ask for better, service was great, high tea an unexpected bonus and the location just opposite the british museum was perfect for us. Staff were very helpful, provided advice and welcoming. Only minor negative was smallish room.

  • Stayed: April 2012, travelled as a couple
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1  Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you very much for your lovely feedback following your stay with us.

I am pleased that you had an enjoyable afternoon tea experience and that you liked the service that we provide.

I do hope that we have the pleasure of welcoming you back to the hotel soon.

Yours sincerely,
Dirk Crokaert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2012

This is a lovely English hotel in an excellent location in Bloomsbury. Our deluxe king room was very modern yet quite charming. The bar and gardens are beautiful, and the service is outstanding. We did not eat at the hotel, but I have to say the food looked very good. Overall, room prices were very good for a four star hotel in central London. Having stayed in at least six other London hotels, we definitely would stay here again. It's close to everything and has an outstanding staff.

Room Tip: Rooms overlooking the garden are the quietest.
  • Stayed: July 2012, travelled as a couple
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2  Thank l0nnieand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you for your lovely comments about your recent stay at the Montague on the Gardens.

I was delighted to read that you found the service to be outstanding and I am very pleased to hear that you will be returning back to us in future.

We look forward to welcoming you then.

Yours sincerely,
Dirk Crokaert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2012

The Hotel is superbly located next to Brittish museum.
Very good service. Try their afternoon tea! On the bad side: small rooms, poor TV. Overall a great Hotel value in London.

  • Stayed: July 2012, travelled as a couple
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Thank B42L8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this reviewResponded 20 July 2012

Dear Guest,

Thank you for your nice feedback following your recent stay with us.

I was pleased to read that you enjoyed the service and in particular the afternoon tea.

I was sorry to hear that you found the TV reception to be poor, wherefore I sincerely apologise. I will certainly get the maintenance team to investigate this and take this up with our service provider.

I do hope that we have the pleasure in welcoming you back to the Montague.

Yours sincerely,
Dirk Crokaert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2012

Six family members stayed for a week at the Montague. We rented three rooms, One on the first floor, one on the second, and one on the top. This boutique hotel was not only beautiful, but friendly. Everyone at the Montague seemed to truly like their job, and they addressed us by name from day one.

All of the rooms were beautifully decorated. The linens and mattress were very comfortable, and turn down service was great. Just don't leave anything on your bed, otherwise they will not perform turndown service.

The rooms were all quite small, but hey, it's Europe, right? They were very comfortable and there was a nice variety of movies available to purchase. All of them were decorated individually, none better than another.

Our group spent a lot of time in the English bar downstairs. A big shout out to Lance, the bartender! He was great. The lounge was everything you would want in a hotel. Open early, open late, comfortable seating, prompt service, and live piano entertainment enjoyable by all ages. It was a great place to regroup at the end of the day's adventures! My mother smokes, and there is a very nice patio area next to the gardens where smokers go. She met some fascinating people on that patio!

The breakfast is nice, but expensive, up to $60 for two people. That is why we really appreciated that there is a restaurant in a park just a block from the hotel that served anything you wanted at reasonable (for London) prices. Just exit the front of the hotel, turn left, and walk a block to the park. Take the walk through the park and the restaurant is on your right.

Our travel agent made an error and booked our stay beginning the following day that we arrived. Thank goodness they had availability, and we were welcomed graciously by Kayleigh, who made everything right in a matter of minutes. She was really professional and kind.

Our sons' room on the top floor sprung a leak near the end of our weeks' stay. Instead of making us do the move ourselves, the hotel staff sent us on our way and moved the boys to a second story room, which I believe was the biggest of the four we stayed in!

One of the concierges, Jorge, went out of his way to book a last minute tour to Windsor Castle during the Jubilee. We decided to escape the city traffic that day instead of go in to watch the regatta. It is not easy to accommodate six people on a tour at such a late hour, but he made it happen. And to boot, we got to see the queen leave Windsor on her way to the Jubilee from a window across the lawn!

This hotel has extraordinary employees. There were a couple of glitches, but everyone on staff was willing to make them right. And who gives a darn about London's rain when you have such a lovely place to come home to every day!

Room Tip: The best windows are on the first floor. We stayed on the street side, not the garden, but the wind...
  • Stayed: June 2012, travelled with family
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    • Rooms
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1  Thank soonertourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this reviewResponded 20 July 2012

Dear Guest,

Thank you for taking the time to share your very nice comments following your week’s stay at the Montague.

I am very proud of the Montague team and especially the care and hospitality they provide to our guests each and every day to make their stay more comfortable and memorable. Please rest assured that the service provided by Lance, Kayleigh and Jorge will be especially recognised.

I do hope that we have the opportunity to welcome you back in the future.

Yours sincerely,
Dirk Crokaert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montague on The Gardens

Address: 15 Montague Street, Bloomsbury, London WC1B 5BJ, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in London
#4 Green Hotel in London
#7 Business Hotel in London
#9 Romantic Hotel in London
#12 Luxury Hotel in London
Price Range: ₹ 16,868 - ₹ 43,224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Montague on The Gardens 4*
Number of rooms: 99
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Also Known As:
The Montague On The Gardens Hotel London
The Montague On Gardens
Montague On The Gardens London
Montague Gardens

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