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“Great family hotel”

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The Montague on The Gardens
Ranked #11 of 1,090 Hotels in London
Certificate of Excellence
GreenLeadersGold level
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great family hotel”
5 of 5 bubbles Reviewed 15 June 2012

I just had to write a review on this lovely hotel because the service from everyone at the Montague was exemplary. George Alvarez took care of us back in December when we 1st arrived from a 6 month trip to India and then again in January when we returned. The concierge staff helped use with everything from storing luggage during our travels to Europe, arranging transfers in and out of Heathrow, and making sure my son and I could ride bikes around London during Christmas. The front desk staff was efficient and arranged the room for me and my son. The food and beverage staff was amazing. We had booked the Winter Wonderland package for December and the deck was closed for Christmas but they opened it for the 2 of us so we could enjoy all the amenities. The Christmas lunch was wonderful and festive and the food at all of our meals was lovely.


My son and I had been traveling all over for the past 6 months and the Montague was by far the loveliest in terms of service and making us feel right at home. The wonderful staff made our stay truly memorable and we look forward to returning soon.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 21 June 2012
Dear Guest,

Thank you for sharing your very complementary feedback on your two visits to the Montague.

It is an absolute pleasure reading your comments and I am thrilled to hear that you found our service and hospitality to be exemplary.

I was delighted to read about the personal attention that was provided to you by Jorge and I will ensure that his personal service is duly recognised.

I was equally glad to read that we were able to offer you our Winter Wonderland experience at a time it was normally closed.

We look forward to welcoming you back very soon.

Yours sincerely,

Dirk Crokaert
General Manager
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4,018 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (736)
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English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 June 2012 via mobile

Great hotel on a quiet street in central London. Rooms are small but functional.

The best thing about this hotel is the warmth of the staff. Everyone is friendly and courteous and nothing is too much trouble. I have travelled widely and stayed in many hotels. The Montague on the Gardens is up there with the best. The staff are amazing.

(Poached eggs for breakfast was a real treat.)

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmbianceVIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 21 June 2012
Dear Guest,

Thank you for your lovely comments following your recent stay with us.

I am delighted to hear that you had a great stay with us and that in particular you found the staff to be amazing.

I do hope that we have the pleasure in welcoming you back in the very near future.

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 14 June 2012

From the moment you enter this hotel you are enveloped in the charm of days gone by. The staff are delightful, the furnishings gorgeous and breakfast superb.
There is a lovely bar area which is lovely for pre dinner drinks...great bar snacks come complimentary with your drinks. The room was nicely furnished, the bed oh so comfy, nice view over the gardens but it was incredibly small. Not a big issue, but I did have to stack suitcases in the cupboard to make room to walk around the bed. A friend we were travelling with had a single room which was smaller still, and only had a single bed. He is a tall man and in retrospect we should have ordered a double for him when booking, the price was not much different.
The hotel is a short walk from Russell St Station which makes it easy to get around and a direct train ride to Heathrow.

Room Tip: Book the best room you can afford, we booked a superior double and it was tiny.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JenniferMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 21 June 2012
Dear Guest,

Thank you for taking the time to share your lovely feedback on your recent stay at the Montague.

I am pleased to read that you had a memorable stay with us and that you enjoyed the service, the ambiance and the facilities that we have on offer.

Thank you for your comments regarding the size of your room. The Montague is a listed building made up of nine individual Georgian townhouses with a wide array of differently shaped and sized rooms. May I suggest that you request a room with additional space when next making a booking. I do hope that this did not detract too much of your stay with us.

I hope that we have the pleasure of welcoming you back to the Montague soon.

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hednesford
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2012

We stayed at this hotel for the Jubilee weekend and found it even more welcoming than our first visit about four years ago. The level of service was excellent and the staff were superb with their helpfulness and courtesy. Our bedroom was very pleasant and comfortable and we would throroughly recommend this hotel, both for its sevice and location. We certainly hope to stay there again in the not too distant future.
Mr & Mrs K. Staffordshire

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jean k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 12 June 2012
Dear Guest,

Thank you for your lovely feedback following your return visit to the Montague.

I was thrilled to hear that you found the service to be excellent.

Thank you for personally recommending us to others, which is very much appreciated.

We look forward to welcoming you back in the very near future.

Yours sincerely,

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 June 2012

Did not stay at the Hotel but visited for Afternoon Tea. We made a late afternoon reservation and was seated in a small but bright room near the entrance. It was pretty quiet with only two other couples. Service was top notch – warm and welcoming staff, excellent information of their teas offered, multiple refills of hot water, and fresh scones with clotted cream (my fav!). They also did not hesitate to bring out extras of all the items we enjoyed. We left very happy and with extremely full tummies. We will definitely return on our next trip!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank etan_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 12 June 2012
Dear Guest,

Thank you for your nice comments following your visit to the Hotel.

I was pleased to read that you found our afternoon tea service and offering to be outstanding and I am delighted that we will have the pleasure of welcoming you back on your return visit.

Yours sincerely,

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montague on The Gardens

Property: The Montague on The Gardens
Address: 15 Montague Street, Bloomsbury, London WC1B 5BJ, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in London
#4 Green Hotel in London
#7 Business Hotel in London
#9 Romantic Hotel in London
#11 Luxury Hotel in London
Price range (per night): ₹ 16,406 - ₹ 39,242
Hotel Class:4 star — The Montague on The Gardens 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
The Montague On The Gardens Hotel London
The Montague On Gardens
Montague On The Gardens London
Montague Gardens

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