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Novotel London Waterloo
Ranked #320 of 1,089 Hotels in London
Certificate of Excellence
Sao Paulo, SP
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“The best!”
5 of 5 bubbles Reviewed 22 February 2012

Novotel is always the best choice!
We stayed at Novotel Waterloo for 4 nights and it was perfect!
The staff had help us with every little thing we need...even to fix our wi-fi conection! The room is really large and has anything we needed! The localization is also perfect, because we were a few steps from the London Eye...and specially at night, the walk until there is amazing, because you see The Parliament on the other side of the river!
We also had a dinner in the Hotel Restaurant, wich was fantastic...really good food for a surprisily cheap price!
I definatly love and recommend this hotel!!!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FabiMarcondesDestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 27 February 2012
Thank you for your great review and recommending our hotel on tripadvisor. Your comments will be a great motivation to the team!

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,768 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
South West England
Level Contributor
340 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 1,362 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Stayed one night on a Saturday as I was out with friends.

It's called "Waterloo" but is a good 20 minute walk from Waterloo Station. It is right next to Lambeth Palace, which I would have thought sounded better.

Nice room, everything clean and functional, just as it should be. Quiet too, which for its location is really good.

Check out was painfully slow, first having to queue for 15 minutes then the receptionist couldn't get the system to load.

If you want a nice quiet hotel, close to the centre of London, it's a really good choice.

Room Tip: rooms have either a "garden view" or "courtyard view" - I had the courtyard view...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KMR139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 20 February 2012
Dear Mr. Ross,

Thank you for taking the time to share your recent experience with us on tripadvisor. I have shared your comments about the check-out with our Front Office Manager who will further look into the situation. With regards to the location I can inform you that Lambeth North is the closest underground station. Please note there are several bus connections available from Waterloo station stopping in front of the hotel. I hope to be able to welcome you back to our hotel on your next visit to London.

Kind regards,

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

Great hotel in a great location , look out for the deals and snap em up. Staff have been great , our 2 year old was sick in the night , house keeping came straight up with fresh towls etc . A big thanks . We will be rebooking very soon

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pubchampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 February 2012
Thank you for your positive review about our Hotel. It is always a pleasure to read our team was helpful and made your stay memorable. I look forward to welcoming you back again to Novotel London Waterloo.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

Rooms are a bit dated but clean. Drainage easily solved by removing plugs! Not anywhere near Waterloo but a nice walk along the river and location isn't bad for the price. The staff were friendly and the food both in the bar and restaurant and at breakfast were excellent. I will stay here again. For the money this is good value.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzylou76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 February 2012
Thank you for taking the time to share your experience on Tripadvisor. I was glad to read you will stay with us again on your next visit to London. Your comments with regards to the staff will be a great motivation for our team. With regards to our menu I can inform you that this is renewed every 3 months. I hope you will enjoy our next menu just as much.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

on the plus side :
- great view over Lambeth Palace and big Ben
- standard Novotel room, which means large space and good bathroom according to London satandards at least (usually poor !)
- rather good price, especially if you can catch one of their offers on Novotel web site

On the negative :
- poor restaurant (named "elements"), both in terms of location into the hotel and food offer. We went to the buffet dinner on a Friday night. Looked liked the USSR in the 80' : cold food, no choice ... and no guest by the way !
- poor service. The satff was very junior and unable to help as they tried to "stick to the rules". for example one of them tried to charge me 10 pounds to lend me an electrical adaptator. Another one did not want me to sign the bill and insisted on an immediate payment as "no account was open under my room n°", though I was a guest at the hotel.
- tube station far away (10 - 15 mn walk). Well, that can be considered as excellent for your health ...
- one lift out of order for more than 24 hours on saturday and sunday. Welle guess what, it took at least 10 mn to go down and up for breakfast. I assumed they would have a 24-hour service contract to maintain the lift
- no free wifi ... and indecent paying options (15 pounds a day !)

All together the place could be given a better mark if some of the minus below were quickly reviewed. this hotel rates below the expectation of a regualr guest of Novotel.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LGSLGS007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 February 2012
Thank you your detailed review following your recent stay with us. I was glad to see you stayed with us before and decided to return again. Your feedback about the restaurant has been shared with our Food and Beverage Manager who will address these issues with the team. With regards to the adaptor I can inform you that the £10 is a deposit only and will be returned at the end of your stay. The nearest tube station to the hotel is indeed Lambeth North however bus connections to many areas in London are available next to the hotel. I hope you will consider staying with us again in the future and look forward to welcoming you back.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Property: Novotel London Waterloo
Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#219 Family Hotel in London
#232 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price range (per night): ₹ 11,900 - ₹ 19,619
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
Reservation Options:
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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