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“Poor service but clean and convenient” 3 of 5 bubbles
Review of Premier Inn London Kensington (Olympia) Hotel

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Premier Inn London Kensington (Olympia) Hotel
Ranked #271 of 1,086 Hotels in London
Certificate of Excellence
Woburn, Massachusetts
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Poor service but clean and convenient”
3 of 5 bubbles Reviewed 25 April 2012

We stayed here for 4 nights in April. Convenient to the Underground (Earl's Court stop), with a Boots nearby and a couple of just-okay restaurants too. The room was clean, but it reminded us very much of a college dorm - very bare bones. We were told that walking to our room involved "only 5 steps", which turned out to be 4 steps down and then 2 flights up. Quite a few times we heard from staff, "I don't know. I'm new here." How many new staff members can you have working at once?! I called down to make a reservation and was asked, "How do I do that?". I wouldn't give this hotel much for service, but for a clean place to stay that is near the Tube, it works.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank adl08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Kensington (Olympia) Hotel, responded to this review, 26 April 2012
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
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tauranga
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

We knew this was a reasonably budget hotel chain and booked it for a week in London due to good location (near earls court tube station) and good price. This hotel was better than expected. We had a large sized quad room which was very clean and quiet despite being on a fairly busy road. The breakfast was of good quality considering the all inclusive price. Quite busy at breakfast sometimes so best to go down early. The location was good as expected as near a tube station which serviced 2 lines. Safe walking to and from the hotel at night. Lots of restaurants/pubs and small supermarket on earls court road, also a laundromat. A good choice for a family just interested in seeing the London sights and not needing a luxury hotel.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bonnie2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Manager at Premier Inn London Kensington (Olympia) Hotel, responded to this review, 14 May 2012
Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted you found the experience to be a positive one.

Here at Premier Inn we pride ourselves on our excellent standards and our high levels of customer service. I am so pleased that you found this to be the case. It is only through feedback such as yours that we are able to constantly drive and improve our standards.

I do look forward to welcoming you back here at the hotel in the near future.

Kind Regards

Caroline Dearing
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed here as it was cheap for a London hotel on Marathon weekend
Although small the room was clean with good facilities and comfy - plus for a city location it was very quiet
I thought breakfast was good value but there were not enough staff and it was a bit over cooked

Room Tip: we were in the basement at the back - quiet but dark and small
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank morselover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claremorris, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 April 2012

Stayed here for one night on a B&B basis.Our room was at the front of the hotel.The noise from the passing traffic made it impossible to sleep.Overall the hotel was very average.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank laragan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Manager at Premier Inn London Kensington (Olympia) Hotel, responded to this review, 23 April 2012
Thank you for taking the time to review your stay here at Premier Inn London Kensington Olympia.

I am very sorry to hear that you had an uncomfortable nights sleep with us due to the noise from the main road at the front of the hotel. The hotel does benefit from double glazed windows at the front to try and prevent traffic noise; unfortunately this sometimes does not completely block it out. Being a city centre hotel we do have to accept some level of "city" noise, however I completely understand that you found this to be too much and as a result had a disturbed night with us. I have logged your concerns with my head office to see if there is anything more we can do.

Here at Premier Inn we offer a twenty-four hour Reception, one of our team is therefore always here to help. For future stays, please do not hesitate to contact us and we will aim to rectify the situation. If this does not lead to a satisfactory resolve then Premier Inn off every guest a Goodnight Guarantee, if you are not happy with your stay and it is our fault, then we will refund your nights stay.

As Trip Advisor does not allow me to see your contact details, please do contact me at the hotel and I will happily refund your night for you, the hotel number is 0871 527 8668, option 3.

Kind Regards

Caroline Dearing
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

Family travel, stayed for four nights. Very good location, helpfull and responsive staff, very clean establishment and rooms and big enough for two adults and two kids. Excellent breakfast - reccomended - and coffee. One of the best value for money / location choices.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NkLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Manager at Premier Inn London Kensington (Olympia) Hotel, responded to this review, 23 April 2012
Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these even further.

I do hope to welcome you back here again in the near future.

Kind Regards

Caroline Dearing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kensington (Olympia) Hotel

Property: Premier Inn London Kensington (Olympia) Hotel
Address: 22-32 West Cromwell Road, London SW5 9QJ, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#89 Best Value Hotel in London
#116 Family Hotel in London
#168 Romantic Hotel in London
#199 Business Hotel in London
Price range (per night): ₹ 7,627 - ₹ 11,669
Hotel Class:3 star — Premier Inn London Kensington (Olympia) Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Ideal if you're heading to events at the Olympia London centre or exhibitions at Earl's Court. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn London Kensington (Olympia) Hotel London
Comfort Inn Kensington
London Premier Inn
Comfort Inn London

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