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Reviews (73)
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5 - 10 of 73 reviews
Reviewed 16 September 2008

I booked this hotel as the majority of the better looking hotels were fully booked for the weekend 13/14 September. The main reason I chose this hotel over others was the close proximity, to the Apollo Victoria Theatre (Wicked is currently showing).

Sizing up the location on Google maps was difficult, but in reality it is quite near to Victoria Station, which made travelling connections very easy, about 7mins walk away.

The reception staff appeared to be of short temper, the only caring member of staff was the one with the badge stating “in training”. There was a lack of customer service generally.

The hotel, I felt looked quite run down from looking at the exterior, but inside faired similar merit. The interior paint work looked ready for an overhaul. The curtain was tinged with grubbiness either from London smog or bygone eras of smoking within the rooms.

The en-suite facilities were compact and felt slightly claustrophobic, the tightly packed amenities only added to this feeling. The bath had previous guest hairs in the bottom, which I found to be a little disturbing.

The comfort of the bed was like a worn in brick, the mattress was rock solid in the middle and floppy around the edges, also in need of replacement. The bed linen, the skirt around the bed looked it also could do with a wash, like the curtains- grubby. The top pillow, looked crisp white but on arranging the pillows the 2nd pillow looked as if it had never seen a washing machine. The duvet was so heavy also looked much worn.

The hotel is good for its location and price but other than these two factors I would not rate this hotel.

  • Stayed: September 2008, travelled with family
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1  Thank eem65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2008

Great location, friendly staff, nice breakfast, clean room..... I would definitely stay here again if I needed a base in the centre of London. It's a 3-star and once you bare that in mind you won't be disappointed.

  • Stayed: August 2008, travelled as a couple
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1  Thank CockleStrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2008

The staff is terrible, the hotel manager is completely incapable of working with guests, seems like they have no idea what service means.

Never go this hotel, because the problem is with the managament, the boss, not the bartender or whosoever can be changed next week.

I think the black female manager (don't remember her name) ruined a lot of our London stay, i had to calm down my travel mates and overall we got in very bad mood because we chose this hotel.

  • Stayed: August 2008, travelled with family
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Thank EUtraveller08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2008

Hi,

I am from Holland

what a worse experience this hotel
*staff couldnt find booking
*staff was moody
*wanted room breakfast they asked me "cant u have breakfast in the restaurant" hello thats my decision
*toast burn

room was ok but staff terrible dont go to this hotel

  • Stayed: April 2008, travelled on business
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Thank MISSDUTCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2008

Concerned about visiting this hotel after reading your reviews but our experience was very positive. Staff on arrival friendly and helpful and continued this trend during our three nights stay. The room was large comfortable and spotlessly clean. This was the quietest hotel room I had ever stayed in even though it was full. Victoria station is very big and can cause confusion as to which exit to take for the quickest route to the hotel. Once we gained our bearings the hotel was excellently placed for access to all tourist attractions.

  • Stayed: July 2008, travelled as a couple
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Thank fizzblackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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