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“Unimpressed”

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Quality Crown Hyde Park
Ranked #704 of 1,069 Hotels in London
Glasgow, United Kingdom
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Unimpressed”
Reviewed 16 May 2012

Hotel was selected because of its proximity to Paddington Station.
Room was very cramped, having 3 single beds squeezed in - two pushed together as a "double", but made up as singles.
On arriving late (after 9pm), I called for room service to be told room service finished at 9 - despite the menu card in the room stating it was available until 10pm. After being put through to another colleague my order was accepted. 40 mins later I called back to ask how long it would be, and was told in a reassuring voice that it was sitting at reception, about to be brought up. 5 mins later, my dinner arrived, and was of course stone cold.
TV volume wouldn't turn up (ie not on mute, but no sound); old worn towels; bare, spartan bathroom; difficulty in finding any spare plug sockets (had to move the third bed, to crawl under a desk to find one).
Colleagues staying in same hotel didn't fare much better - cold meals served, after much hassle getting agreement to take order and inability to provide a requested iron.
For the cost of these rooms, this was an unimpressive visit. Not worth it, not even close.
Beware of any hotel that feels the need to put the word "quality" in the title.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VickiMacIver129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Quality Crown Hyde Park, responded to this review, 5 July 2012
Please be advised that we take your concerns very seriously. The room you booked was not a standard triple room; it was a double room with an extra bed so may have seemed a bit small. Our room service procedures have been completely reviewed after reading your review. We hope you will accept a free meal and upgrade from us as compensation if you would be so kind as to choose to stay with us again.
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Philadelphia, Pennsylvania
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2012

My husband and I stayed at the Quality Crown Hyde Park hotel in early May 2012. The room was small in width but had high ceilings, clean, and a great place to stay if dropping off luggage and touring the city area. The bathroom was a nice size and had nice toiletries. The staff was friendly and helpful. Breakfast was very good with a large assortment of food from the buffet. It was an easy walk to Hyde Park and many pubs in the area.

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank klneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Quality Crown Hyde Park, responded to this review, 29 May 2012
Many thanks for your positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne Australia
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2012

I have just stayed in the Quality Crown Hyde Park Hotel for the second time in 18 months, this time on a 6 night business trip. The hotel is in close proximity to Paddington and Paddington Underground Railway stations as well as some nice places to eat in London Street and very short walking distance to Hyde Park. While the rooms are not big they are clean and comfortable and as a bonus if you book yourself there is free wi-fi and full english breakfast which make the stay good value. The Hotel overlooks the beautiful Talbot Square garden and the staff are very friendly and helpful. I am sure I'll stay there next time I'm in London.

Room Tip: Ask for a balcony room to overlook the Talbot Gardens
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Quality Crown Hyde Park, responded to this review, 29 May 2012
It is fantastic that you want to keep returning to our hotel. All the team hope to welcome you back again soon!
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Danville, California
Level 1 Contributor
3 reviews
Reviewed 9 May 2012

Witek helped us with the following:

Planning and buying our day trips around London
Transportation from and to the hotel from different railway and bus terminals
Luggage and dinner arrangements
Daily needs for our room

Room Tip: Overlooking the Talbot park
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Mohinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Quality Crown Hyde Park, responded to this review, 29 May 2012
It seems Witek is becoming famous in our hotel! He is very flattered to be the title of your review. Please come back soon.
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Warszawa
Level 1 Contributor
3 reviews
Reviewed 7 May 2012

A very bad hotel. Certainly not worthy of 4 stars. We had a four person family room, which turns out to be in the basement with frosted window, as in the toilet, behind which is a wall. After the decisive intervention, we turned on the 4th floor room, but our friends slept four nights in the basement. The description refers to a spacious room - this is not true, the family room in a basement is maybe 20 sqm - which is very sparingly for a 4-bedded room . Family Room on the 4th floor is spacious-I think about 35sqm. The narrow breakfast room or in the basement. The old ramshackle elevator have been waiting forever. Stairs and hallway so narrow that two people.I do not recommend this hotel

The only plus is the location-close to Paddington Station and the proper breakfast.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonikaWarszawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Quality Crown Hyde Park, responded to this review, 28 August 2012
We are disappointed you were not entirely satisfied with your stay. However, we take your comments seriously and will ensure we continue to improve our services. Our hotel does have a lot of character and we hope you will give it a second chance.
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Additional Information about Quality Crown Hyde Park

Property: Quality Crown Hyde Park
Address: 8 Talbot Square, London W2 1TS, England (Formerly Quality Crown Hyde Park)
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #704 of 1,069 Hotels in London
Price range (per night): ₹ 13,581 - ₹ 22,080
Number of rooms: 75
Official Description (provided by the hotel):
CURRENTLY CLOSED FOR RENOVATION -Located in a quiet garden square just 2 minutes from Paddington Station, this beautiful Victorian townhouse has been recently air-conditioned and boasts contemporary interiors with state-of-the-art amenities.With interactive flat-screen TVs, high-speed wireless internet and inspired service, guest satisfaction is our Number One Priority.Quality Crown Hyde Park is not affiliated with the Crown Hyde Park Hotel in any way. ... more   less 
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Also Known As:
Quality Crown Hyde Park (Not Affiliated With The Crown Hyde Park Hotel) Hotel
Quality Inn London
London Quality Inn
Quality Crown Hotel Hyde Park

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