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“Great location, good for the price”

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Holiday Inn Express London - Victoria
Ranked #610 of 1,063 Hotels in London
Shillingford
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, good for the price”
Reviewed 10 September 2012 via mobile

A really nice family room at a decent price in a good location. Breakfast was included which was a bonus. We have used Holiday Inn Express before and we would use them again. The price doesn't include VAT though.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasper08cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelServiceTeam, Guest Relations Manager at Holiday Inn Express London - Victoria, responded to this review, 29 September 2012
Dear Jasper08cat,

Thank you for your kind comments. We are delighted to hear that you enjoyed your stay and had a pleasant experience during your trip to London. Please note that our prices now include VAT.

We look forward to welcoming you back again, should your travel requirements bring you to London.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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Poole, England, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 September 2012

I stayed here on business for a couple of nights, the rooms are cramped - typical HI Express style, but functional. The room overlooked a busy road and opening the window was impossible due to the noise - there was no air con and it was really warm and the night was uncomfortable.

Breakfast was a bit of a joke, a cramped basement dining room... Won't be staying again.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London - Victoria, responded to this review, 26 September 2012
Dear Matt W,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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Travellers are raving about these London hotels

Chester, England, United Kingdom
Level Contributor
237 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 8 September 2012

No AC, lots of road noise, tiny rooms, grim shower, hoter than ####, but as a base when working it has a lot to offer. £150 per night in this part of London is very cheap, the bar and breakfast room is fuctional. Rooms could have been cleaner and needed repainting. TV fixed to the wall but directed away from the bed? Staff were a mixed bunch - some very good, and some very poor. The staff member who cleans the breakfast room was highly diligent bing the stand out memeber of the team. As with many business hotels, the location is the key. I spent 5 nights on a lower floor at the back of the property and would have slept well if ir was not for the unusual late summer heatwave.

Room Tip: Back of hotel and high floor. Rooms at front of the hotel are very noisy+++++
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London - Victoria, responded to this review, 23 September 2012
Dear Richard B,

Thank you for taking the time to write a review about your experience with us. Let me take this opportunity to apologize for the shortcomings you experienced during your stay and I regret our hotel did not live up to your expectations. Your feedback will be taken into consideration in our efforts to provide the best service experience possible.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
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Oxford, United Kingdom
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 September 2012

I live in the UK now, but I am American. I have learned the hard way what to expect from UK hotels: no A/C, small rooms, lack of amenities, and poor customer service. In their defense, this is a different culture so while in London I purposely went with Holiday Inn bc it is a US Franchisor. I was disappointed, the rooms and reception desk really lack luster. Free wifi for half hour. As a Holiday Inn member, my room was shockingly tiny. It's not on the cheaper side end either. Keep in mind it is an older established area so its really depends how important the location is to you. The hotel is close to the tube. Also, I had what appeared to be blood and semen stains on my carpet. If you're expecting to find US Holiday Inn Express standards, just prepare.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pamelaj908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London - Victoria, responded to this review, 21 September 2012
Dear pamela j,

Thank you for your review regarding your recent stay at Holiday Inn Express London-Victoria. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2012

The room was really small - certainly not big enough for two people you could not walk round without bumping into things. You could not move in bed without hitting your head on the storage space or bedside table.
The storage space was adequate for one person but not useful for two.The carpet was wet. The maid left our window open which was on a balcony so anyone could have got in and we were out all day. When we reported the difficulties the reception staff did not seem interested in our problems.

One of the worst stays I have ever had in a hotel, got hardly any sleep. Will not be booking here again.

Room Tip: Do not book room 123
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Victoria

Property: Holiday Inn Express London - Victoria
Address: 106-110 Belgrave Road, London SW1V 2BJ, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #610 of 1,063 Hotels in London
Price range (per night): ₹ 9,635 - ₹ 17,930
Hotel Class:3 star — Holiday Inn Express London - Victoria 3*
Number of rooms: 52
Official Description (provided by the hotel):
Welcome to Holiday Inn Express London-Victoria. This central London hotel offers well appointed en-suite rooms with shower, satellite TV, direct dial telephone, hair dryer, in house pay per movies, bar, breakfast room, High Speed Internet Access also available at charge. Whether you are here on a short business trip or to explore the 'Sights and Sound' of London, this 'Budget Hotel' is perfect for both occasions. The hotel is ideally located for any one travelling to London via Gatwick Airport or Heathrow Airport. London Gatwick airport is just 35 minutes from London Victora where as London Heathrow is 15 minutes by Heathrow Express to London Paddington station from where the hotel is a short journey by underground or taxi.Closest Rail link: London Victoria Station. Closest Underground Station: Pimlico Underground Station. Closest Coach Station: London Victoria Coach Station. Closest Attractions: Tate Art Gallery, Buckingham Palace, Houses of Parliament, Westminster Abbey, Big Ben, Trafalgar Square, Piccadilly Circus, West End Theatres & Shopping. Accommodation: Twin bed rooms with two single beds for max. 2 adults and double rooms with a double bed and a sofa for max. 4 adults or max. 2 adults and 2 children. Nearest Underground Station - Pimlico ... more   less 
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Also Known As:
Holiday Inn Express London-Victoria Hotel London

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