My husband precisely described my feelings about this hotel when he said "I loved and hated it in equal measure".
Hotel 41 has many admirable aspects. Obviously the location is fantastic. The decor is marvellous, with beautiful wall coverings, rich woods and thoughtfully chosen accessories. The bedroom which we stayed in was very well appointed with every need anticipated. We slept soundly in great comfort in the huge bed. I particularly enjoyed the wonderful rain shower. The linens, bathrobes and towels were all of the most luxurious quality. They provide, as frequently mentioned, lots of lovely snacks. We were given a beautiful cake.
Hotel 41 disappointed us with their style of service. I appreciate that this is converse to many other reviews. I really feel that the service appeals to a particular type of person. Sadly, it didn't suit us. We work in a customer serviced based environment and I strongly feel that excellent customer service is that which matches itself precisely to the individual. I felt that many staff members were trying too hard. Each and every time we entered the Executive Lounge we were faced with endless questions. We are polite people but rather private and I think that if you are well versed in customer service then this should have been obvious.
On the one occasion that we requested a service it wasn't fulfilled. I asked on two occasions for dirty dishes to be removed from the room. In the end we slept overnight with the dirty dishes. This intensely annoyed me. I didn't complain as I didn't want the negativity of such an action to affect our short stay.
There were two members of staff who I think are really excellent proponents of fantastic customer service. Magda who looked after so much unobtrusively with a lovely smile. A young lady who served us drinks on two of our evenings is a worthy representative of the establishment. She anticipated every need without the facile chatter which others engaged in.
I'm sorry to report the bad as well as the good but I feel that TripAdvisor is an excellent resource for travellers and one must always endeavour to be objective and accurate. I really feel that a lot of the other reviews relating to this hotel concentrate on the more superficial aspects.
- Official Description (provided by the hotel):
- Luxury hotel with club like atmosphere & 21st century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London