There was some confusion when we arrived at the hotel and the receptionist could not find our reservation which had been made and fully paid in advance through Otel.com. They kindly offered a drink in the impressive lobby while investigating.
After quite some time, we finally were informed that we would have a room (no idea if it was the one originally booked) but reception maintained that iour supposed reservation had not been paid in advance.
Honestly, I think it is extremely embarrassing to stand at a 5 star hotel reception desk getting the feeling that people look at you out of the corner of their eyes while you face these long moments of solitude when the receptionist insists you have not paid your room ! This should not happen in a hotel of such a category. Or if it should happen, it should be done in a more discreet manner at least !
Because of this "treatment" I decided that I would stay firmly on my position: I had the printed out proof that the room was booked and paid and I would not accept to be charged a second time and get reimbursed when they would have sorted everything out, just to make the receptionist's life easier. We have been travelling a lot and booked hotels either directly or through websites like Otel.com and never had such an experience before.
In the end, after involving a few front desk people, we were taken to a room with the reassurance that we would not be charged a second time.
We were given an average size room, it was indeed extremely comfortable and had all amenities one would expect from this category of hotel, excellent bed, very convenient bathroom, yet I think the decoration was rather unimpressive and impersonal, it felt more like one of these chain hotels.
The amazingly delicious breakfast is served at their restaurant by a team of very pleasant waiters, this was the highlight of our long week-end stay; but, despite having mentioned it, we never got the newspapers we asked to be delivered to the room every morning.
Maybe it was just a question of not being at the right place at the right moment, and we agree that sometimes misfortune happens, but we'd rather not test our luck another time.
- Official Description (provided by the hotel):
- One Aldwych is an award-winning contemporary luxury hotel with a superb location in Covent Garden. Set in the heart of Theatreland, just moments away from the world-famous Royal Opera House and many of London's top attractions, this five-star hotel is perfectly placed for exploring the capital. Each of One Aldywch's 105 bedrooms and suites has been individually designed to provide the utmost in comfort and feature original works of art from the hotel's private collection. Guests are welcome to use The Health Club's stunning chlorine-free pool with underwater music and state-of-the-art gym during their stay. Indigo restaurant is popular with guests and locals alike and ideal for pre and post theatre suppers. Showcasing innovative and thoughtful food, courtesy of Executive Chef Dominic Teague, the Indigo menu incorporates the finest seasonal ingredients carefully sourced from the British Isles, and also happens to be entirely gluten and dairy-free. The Lobby Bar's inventive cocktails and afternoon tea inspired by Charlie & the Chocolate Factory are just some of the many other reasons that make a stay at One Aldywch so memorable. ... more less
- Reservation Options:
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- Also Known As:
- 1 Aldwych
- One Aldwych Hotel London
- One Aldwych London