I’m usually tough with rating, but let me explain why I rate this lovely hotel with 5!
This hotel is my home in London, I’m always welcomed and satisfied by everyone in the hotel from the doorman to the management! I never been disappointed in this hotel, although I would suggest a renovation to the rooms and furniture of some rooms, but pros are way way way higher than cons. But in order to be fair with TripAdvisor visitors, I will list down the cons:
1- no real lobby (common in London).
2- decoration needs to be looking after.
3- Bar service needs improvement.
4- Hotel scent need to be looking after.
5- Rooms service is below expectations.
1- Location is just amazing!
2- Management really cares!
3- Early check-in late check-out flexibility.
4- Very welcoming staff.
5- Casino is few steps away.
- Free Wifi