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“Special Evening at the Ritz” 5 of 5 bubbles
Review of The Ritz London

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The Ritz London
Ranked #22 of 1,078 Hotels in London
Certificate of Excellence
Monmouth, United Kingdom
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Special Evening at the Ritz”
5 of 5 bubbles Reviewed 19 June 2012

We stayed at the Ritz for one night, which included a welcome bottle of champagne, celebratory cake, nibbles etc., dinner (with live music) and breakfast. It was an altogether magical experience which exceeded expectations. The service was first-class and succeeded in making us feel welcome and at ease - the staff were attentive and engaging in a natural way that did not appear at all affected or insincere. The public spaces are spectacular and our room (Superior King) was very comfortable and elegant. Dinner was very special, with wonderful food and impeccable service that enhanced the experience. Music and dancing were a delightful addition to the dining and the setting is superb. Breakfast buffet was very good and breakfast was an overall excellent experience. Our one dissatisfaction - eggs Benedict: the hollandaise sauce was not at its best, with a slightly congealed texture. It was not the delicate and perfect dish that it should have been - the quality was very disappointing and fell short of the excellence expected. Just one small niggle amongst general perfection.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank monmouth_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exec0ffice1, Managing Director at The Ritz London, responded to this review, 20 June 2012
Thank you for this very kind feedback, it is most heartening. I have taken onboard your comment about the Hollandaise and will look into this matter. I very much appreciate you bringing it to my attention. SB
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3,083 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Lucknow City, Uttar Pradesh, India
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 June 2012

Amazing experience. If you are in London, please do not miss out on the afternoon tea. It is a great British tradition that has lived and rather is now excelling. Make sure you are in a proper suit and have booked a table in advance. Try there array of tea menu, with scones, assorted sandwiches, cakes and pastries all served on your table on a silver cake stand. Indeed this was my best experience in London.

Room Tip: Remember to take a suit, when you pack your bags in India, if you want to do this. And sit a little...
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  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Prateek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 15 June 2012

My husband and I have stayed at 4- star boutique luxury hotels that are better than this 5-star hotel.

We were staying at the Ritz the last few days of our honeymoon. While the room was comfortable and elegant, and overall the service was good from the porters and housemaids, we really felt like third-class citizens every time we came back to the hotel from touring the city in our comfortable clothes and shoes. The security person at the main door would ask questions such as "Do you need directions?" (very offensive... as if we were lost and wandering into the hotel for no good reason) or "Are you staying at the hotel?" One evening, when we were coming back from dinner and dressed in fancier outfits, we received no such questions but a polite hello. The question arises, 'If I was Johnny Depp walking through the door in his typical scruffy outfit, would I receive the same kind of questions?" Most definitely not!

My recommendation: bring expensive-looking walking shoes and VERY fashionable comfortable casual clothes for when you play tourist and decide to stay at the Ritz.

P.S. We tweeted to the Ritz London about the service, and they responded they would look into it.

Room Tip: Ask for a room away from the main street, as they can be quieter.
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  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
12 Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exec0ffice1, Managing Director at The Ritz London, responded to this review, 18 June 2012
I am sorry to learn that you felt offended by our Security staff. It is most unfortunate that you were not aware of our dress code in advance of your arrival and I can understand how this could have marred your stay. The Ritz takes enormous pride in its more formal dress code and I realise this is not for everyone. I hope you were able to share this information with your travel agent so that they might manage the expectations of any future guests. I nonetheless apologise that you left feeling uneasy, as it is never intended that a resident should leave feeling disappointed. SB
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düsseldorf
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 June 2012

Everything which you would expect from the Ritz. We went for a long weekend trip and we could have booked any number of 5* hotels in London, but the Ritz is the Ritz.
The receptionist is not as friendly as one would expect and the reception room was dark and dated. The room was small but OH SO CUTE! I had trouble signing into the WIFI so they sent someone up to fix it, twice! And they apologies profusely.
Everything was really expensive like 30GBP for a glass of champus, but then again, for the location, service and quality, it was worth it.
BTW, there are signs all over the lobby that the sofas and tables are all reserved, just ask the hostess in front of the champagne bar and she will seat you and you can have drinks there.
And, one of the best perks about staying at the Ritz, the concierge! He is just a fountain of knowlegde and has connections. He got us booked into a great restaurant and club afterwards which meant no waiting in line, no cover charge - just hand them the letter from the Ritz Concierge and they whisk you into the club. Now that is the RITZ!

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sheyingermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exec0ffice1, Managing Director at The Ritz London, responded to this review, 18 June 2012
Thank you for your feedback, I am very pleased that you enjoyed your stay and received 'Ritz Class' service from our Concierge. I hope you will stay at The Ritz again should you visit London in the future. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio TX
Level Contributor
263 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed 13 June 2012

The Ritz is located on Piccadilly just by the Green Park Station on the Piccadilly line. It is a very, very convenient location not just because of the tube proximity but also it is only about 10 minutes walk to Piccadilly Circus and only a couple of minutes to Green Park. There is a Sainesbury store just up Berkeley Street (which is across the street from the west end of the hotel) and a Tesco's at the corner of Piccadilly and Stanton (the street next over from Berkeley Street. Just down Piccadilly on the south side of the street (and before the Circus is a very large Waterstones book shop. Pubs and restaurants are plentiful all around.

Check-in was quick, the check-in person made sure to check the rate with us, as well as any amenities. Service overall was outstanding. The concierge staff were world class; very friendly, remembered our names and rooms, and very helpful. The staff in the restaurant where we had breakfast, the housekeeping staff, and the in-room dining staff were all informed, professional and helpful.

The room was excellent. Very ornately furnished and very large for a London hotel room. The breakfast in the restaurant was ok but nothing special. After one outing there (btw - this is the only meal in which men can enter the public areas of the hotel without a jacket; not complaining - I understood the policy in advance and choose not to pack a jacket on this vacation trip), we choose to have breakfast in the room. Meals (breakfast as well as one dinner) in the room were on-time, hot, and tasty.

I'm giving this review four stars rather than five stars for one reason, and one reason alone. The Internet rates are outrageous. 26 pounds per day! Well, at least they let you connect multiple devices and at least it was pretty fast and reliable.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exec0ffice1, Managing Director at The Ritz London, responded to this review, 18 June 2012
Thank you for your kind and candid comments and of course I am very heartened to learn that you enjoyed your stay. Feedback concerning the cost of our Wifi connection is a recurring theme and I am looking into this matter at regular intervals. Please continue to check our website for future updates and I hope we will be able to welcome you back in the future. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#22 Luxury Hotel in London
#26 Business Hotel in London
Price range (per night): ₹ 26,767 - ₹ 66,067
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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