I have been staying at Marriott chain for the past 2 years - I've spent over 150 nights during the period only in Marriott's. It has been a very good experience as I found out that their hotels are above average compared to other chains.
However, I cannot say this regarding the St Pancras Renaissance Hotel.
Service is very fake and not up to the standards that you expect from other Marriott chain hotels. Staff does not listen and provides accurate information and somewhat cheats you.
Furthermore, it is extremely over priced. I suggest looking at the other hotels before choosing this one. You would be able to get LOT more for your money. Grovesnor House and JW Grovesnor are far better. Even slightly lower end Marriott Marble Arch and Regent's park you get a lot better service.
Just for an example see the attached photo from a room that a Platinum member gets and imagine what would you get even if you are not Platinum. Apart from its location there is nothing to stay at this hotel for. This is the worst room that i have had for the past year at the Marriott chain and I have not even checked in late at night as i usually do and checked in before 4pm in the afternoon when the hotel is empty.
Good luck if you have made the terrible choice on staying at this particular hotel.More
- Free Wifi