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“Customer service not up to par so far...”

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Pestana Chelsea Bridge
Ranked #171 of 1,075 Hotels in London
Certificate of Excellence
Reviewed 30 April 2012

I am supposed to stay at the Pestana hotel in London in two days, and called the hotel a couple of times over th elast two days with simple questions (I am not a fussy traveller) - I am afraid to say all three times i was answered in a brief, impatient, less than satisfactory way, and I am still left wondering about my initial inquiries. I do hope our exprience turns out to be different, but if i could, I would cancel my reservation and go elsewhere.

  • Stayed: April 2012, travelled with family
    • Service
2  Thank emivaltc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,697 - 1,701 of 2,415 reviews

Reviewed 29 April 2012

Stayed here on business, although a bit out, it is a fantastic hotel with big rooms great bar and super breakfast. Not really the place to stay for the west end but great if you are sight seeing around Big Ben,Parliament and the London Eye etc. The hotel s off the main road so very quite on the traffic front unlike the west end hotels

  • Stayed: April 2012, travelled on business
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Thank Parpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

My partner and I stayed here last weekend and were extremely pleased with the facilities and the friendliness of the staff.........would highly recommend this hotel to anyone...............We arrived on the Friday and went to see Steps at the O2 which is a way fromt he hotel but the tubes took no time at all as Sloane Sq is only a stones throw from this hotel............Breakfast was lovely, my only issue albeit a small one was the beds not having a zip link but apart from that A++++++++++++++++

  • Stayed: April 2012, travelled as a couple
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Thank HomerMaude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

Overall the hotel was lovely, location was good (10 minute walk to Sloane square, but nice walk). Spa was area was lovely (a bit small, but nice). Breakfast was fresh and tasty (very good service).

The only (little) thing was the bar staff, they where very friendly but would talk amongst each other at the bar for long periods of time and not keep an eye on the floor - I was looking at my drink I ordered sitting on the bar for 5 minutes before the waiter took it to me, and I had to go and get the salt and pepper myself or my food would have gone cold waiting.

I would stay in this hotel again, in fact I look forward to it!

Room Tip: If you want a view of London skyline choose the Power Station side of the hotel (we were on floor 8...
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  • Stayed: April 2012, travelled as a couple
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Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

ok so here it is, we arrived to the hotel like at 21:34 and like there was no one in the lobby... at first it was a dissappointment but when we finally got the room i wAS kinda happy with it, i was like init bruv. The room was ok but smelt of cheese thats why i call it CHEESE HOTEL! i recomend this hotel to dah cheese lavas, jarr badday Shama Rocheta

Room Tip: i recomend the room on floor 13 room 1305 because i had fun in that room
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  • Stayed: July 2011, travelled as a couple
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3  Thank Shaham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Chelsea Bridge

Address: 354 Queenstown Road | Battersea, London SW11 8AE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in London
#87 Business Hotel in London
#93 Romantic Hotel in London
#139 Luxury Hotel in London
#162 Family Hotel in London
Price Range: ₹ 10,743 - ₹ 21,874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Chelsea Bridge 4*
Number of rooms: 217
Official Description (provided by the hotel):
Stay at the 4* luxury Pestana Chelsea Bridge Hotel & SPA and enjoy London's trendy development, Chelsea Wharf, nestled between scenic Battersea Park, the river Thames and iconic Battersea Power Station. 217 Spacious modern bedrooms all equipped with individual bath and shower facilities, including one and two bedroom suites and a private Club Lounge are located on the 11th floor. Our designer SPA offers guests a tranquil relaxation area including heated indoor pool, sauna and steam room with beauty treatment rooms for bespoke professional therapy. The Atlantico Restaurant & BAR and coffee lounge, provides guests with perfect menu options of light meals, speciality coffees, high tea & the popular "tapas buffet" table with Chef's menu choices for dinner. ... more   less 
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Also Known As:
Pestana Chelsea Bridge Hotel And Spa London

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