This is a relatively new hotel, so perhaps the staff is still working out the kinks. The location is great; the Houses of Parliament and Big Ben are directly opposite on the other side of the Thames, and there are nearby underground stations. The physical property is great: large room, indoor swimming pool, business center, free wi-fi, but the staff was not entirely on their game. We were in the capital of the country where the English language was born, and yet English seemed to be a second language for most of the staff (and not a language at which they excelled). London was the terminus of a trip up the west coasts of Africa and Europe, but we found it easier to communicate with people in Benin than in this hotel at times. We were told that part of the problem was understaffing in order to save money (and no, I won't reveal what staff member said this, so there can be no repercussions). Little details, like not having robes and slippers in our room, calling for Earl Grey tea from room service and being delivered a large handful of various flavors of tea, but no Earl Grey were irksome. I know it may seem like I am nit-picking, but it's just that I feel that this hotel has the potential to be a great hotel if they make a stronger effort. Take advantage of the buffet breakfast if you stay here; you will be fueled for a day of sight-seeing at a reasonable price (and the food is very good). The hotel also offers a 3 course meal in their bistro for 13 pounds a person; again, the food is good and you can't beat the price. The best service we recieved was from the concierge desk; from arranging tours to providing a ride to Heathrow or loaning you an umbrella when it rains, this service was very good. One final comment: the thermostat was a bit difficult to regulate as it would easily switch from HOT to COLD, skipping past warm and cool.
- Official Description (provided by the hotel):
- Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Westminster Bridge London Hotel London