Oh dear , where do I begin, prior to booking my trip I read the reviews and thought I would give the hotel the benefit of the doubt, big big mistake, I can only say the managers diatribe of pathetic lame excuses leaves a lot to be desired.
Yet time after time guest make the same comments about rooms being too small, windows nailed shut and rooms to hot. Staff unfriendly and unwelcoming, but yet the manager further insults guests by stating he personally hand picks staff that are fully informed and speaks English and personally inspects the rooms. I Wonder where Mr Kennedy was during my stay? as having complained he was no where to be seen or heard. I was just fobbed of by a poorly speaking member of staff who huffed at me when I complained my room had not been properly serviced.
The bathroom was scuzzy due to hairs accumalated in the plughole. Faeces left in around a stained toilet bowl. (yuk) but under the bed was a used condom????
I'm sorry but enough was enough and felt sick. I checked out and went to stay at Crown Moran Hotel, what a big difference in standards.
I would say you pays your money and takes your chances (John Cleese and faulty towers springs to mind of this venue.
Would I recommend it to a friend, definitely not, I think this is matter for Trading Standards.
Has any guests ever had their money refunded from this hotel.
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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