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“An absolutely fabulous hotel” 5 of 5 bubbles
Review of The Kensington

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The Kensington
Ranked #36 of 1,089 Hotels in London
Certificate of Excellence
Meath
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“An absolutely fabulous hotel”
5 of 5 bubbles Reviewed 13 June 2012

I've been lucky enough to stay in this hotel a few times and the best things are the great service and location. It's a relatively small hotel but there are plenty of five star touches that make for a very pleasant stay. As with all London hotels, it can expensive during certain times but is definitely worth paying extra as the rooms are larger than other similar hotels that I've stayed in. You won't be disappointed.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ShyTea1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 20 June 2012
Dear Guest,

Firstly we would like to thank you for continuing to choose The Kensington Hotel for your visits to London. We are so pleased you enjoy your time with us so much. I have already shared your review with the team here and your kind words are greatly appreciated.

We look forward to welcoming you back to The Kensington Hotel Soon.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
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Melbourne, Australia
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 13 June 2012 via mobile

Service was excellent, when I went for a run (Hyde park is very close by), I was welcomed back with a bottle of water and face washer. As I headed out shopping after checking out I was offered a bottle of water, I arrived during the jubilee and the concierge had printed a copy of the activities and map scheduled for the day. I have never experienced this level of care from hotel staff, and it wasn't always just the same people, I was there for four nights and it was different members of the team in each instance. Apart from a lovely hotel in a great location it is the service that I will remember and will definitely be what puts this gem at the top of my list of places to stay in London.

Stayed June 2012, travelled on business
Helpful?
1 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 14 June 2012
Dear Lisamav,
Thank you for choosing The Kensington Hotel for your visit to London. We hope you enjoyed the Jubilee festivities while you were here in the capital. We were so pleased to read that you enjoyed your stay with us, that our location was so ideal for you and that our team treated you so well. Your praise has already been passed on and is really appreciated. Lastly we would like to thank you for taking the time to write a review and share your experience of us here at The Kensington Hotel. We are deeply committed to creating an experience that you will want to relive again and again so we hope that you will think of us on your next visit to London.

Kind Regards,

General Manager
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dublin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 June 2012

Myself and my boyfriend stayed here in Jan 2012. Hotel is very old world and romantic, relaxing, classic and elegant. everything you would want in a Romantic Break. We booked through booking.com and had emailed the hotel to see if we would need to pay a deposit in advance or was it ok to pay cash when we got there. we got a reply to say no deposit would be taken and we could pay cash on arrival. we had also emailed in advance to say we were celebrating 10 years together and if possible could we have a non smoking room with a view. when we arrived we were we we're greeted by a very friendly and professional concierge who came out to the taxi to take our bags and already had them on a trolley before we even got to the desk, fantastic service. When paying cash we were asked for a security deposit which was embarrassing as there was no mention of this in any email or confirmation we received. We got checked in and were told we got an upgraded room, which was great. when we got to the room we noticed that our room was overlooking fans or air on units outside our window, which were noisy at times but we stayed in that room.The room itself was gorgeous, absolute luxury and just what we needed after a very hectic end of 2011. Lounge area was fantastic, afternoon tea, papers, antique furniture and art work, very decadent indeed. When emailing about our 10 years together I had signed it off with both our names, on our 1st night we had received a fruit plate with a "Happy 30 Wedding Anniversary" which was addressed to me only..a nice little touch but we thought a little more detail could have been paid.........Pros: So close to Kensington tube station, Hyde Park, plenty of cafes etc in the area, staff are very professional and friendly.Hotel is fabulously decorated. Cons: price of vegetarian breakfast is expensive, fire alarm went off on both days even though it was scheduled for one of the days only, I know fire alarms are there for a reason but there was no explanation given on checkout, when in fact we had actually jumped out of bed and left our room in our night clothes, only to be told by the concierge on the corridor, not to worry, it's not an emergency, other people had come out of their rooms also.....had asked for a quite room and given a room over fans/air on........we would definitely return as it has so much to offer, we were so relaxed sitting in the Hotel, reading a paper, having a coffee after our busy days visiting all London has to offer.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blossom042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 13 June 2012
Dear Blossom042,

Firstly I would like to once again offer our best wishes on your anniversary and to thank you for choosing The Kensington Hotel to celebrate. We were overjoyed to be able to share this wonderful occasion with you. We are glad you enjoyed your upgrade despite the lack of the view you requested. I was disappointed to read that you were disturbed by the fire alarm during your stay. The cause has been investigated and hopefully will not happen again. I apologise that our cash deposit procedure was not clearly explained to you and caused you to be uncomfortable at check-in. We will review this with our Reservations and Front Office team. We are so glad that despite the hiccups you enjoyed your experience of us and your kind words regarding the hotel’s décor, location and team will passed on. Thank you for taking the time to write a review, we understand this takes time it is greatly appreciated.

We hope that you will think of us at The Kensington Hotel for your next visit to London.

Kind Regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 10 June 2012

My husband and I spent Christmas/New Year's 2011 at The Kensington Hotel and absolutely loved our experience there. We were celebrating numerous personal milestones, in addition to the holidays, and had notified the hotel of this fact; they kindly upgraded our room in recognition of our celebrations. While the rooms and public spaces are lovely, the best part of The Kensington Hotel is the staff's attention to detail and willingness to go above and beyond to ensure that guests have a positive experience. For example, during our stay, they provided us with a DVD player and access to the hotel fridge, in order to store cake and ice cream for a birthday celebration. Actions like these and dozens of others (including nightly turndown service) made The Kensington Hotel something special. While we had a couple of issues during out stay (housekeeping brushes left on our sink/near toiletries, some charges made in the incorrect currency, no fridge), these were small hiccups in a 10+ day stay and in no way would prevent our recommending the hotel or returning for another stay.

Aside from the lovely rooms and amazing staff, the hotel's location is perfect: just a few blocks from the National History Museum, Victoria and Albert Museum, and South Kensington Station. There is a small Waitrose just around the corner from the hotel, as well as a larger Waitrose and Sainsbury's just a few blocks away. We're big walkers, and we were able to walk throughout Kensington and Chelsea using the hotel as a base. In fact, we even walked from the hotel to Westminster on Christmas, when public transit was not running. The hotel is also excellent from a public-transit standpoint. South Kensington Station sees Piccadilly Line, District Line, and Circle Line trains, meaning that you can get anywhere in London using it as a base and can travel directly from Heathrow to the station and vice versa.

It's also worth noting how beautiful the hotel's shared spaces are. Throughout our stay, there was a fire in the fireplace and room to sit and read or enjoy a coffee. We're usually running around whenever we're in London, but the lobby space was tempting enough to keep us in for a few nights of coffee, hot chocolate, and reading!

In short - The Kensington Hotel is a lovely, perfectly located hotel with an excellent staff who went above and beyond to make our time there special. I would definitely recommend it!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LaurenandRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 12 June 2012
Dear LaurenandRyan,
Thank you for choosing The Kensington Hotel for your New Year’s celebrations and your multiple personal milestones. We were delighted to share the experience with you. We are so pleased to read that you enjoyed your upgrade, the nightly turndown service and services. Our team are passionate about giving you, our guests, a wonderful experience out in London, in the lounge with the fireplaces and upstairs in your room. Therefore we greatly appreciate your kind words. I have already passed them onto our team. We hope that you will not wait too long before coming back to stay with us, it was a delight to welcome you.

Kind regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 8 June 2012

We spent 5 nights in this hotel in May and think that value for money this is one of the best hotel we have stayed in. We booked months in advance so got a good early bird rate that included a full Englisd breakfast.We had a double deluxe room that was a good size and well appointed.The public rooms in the hotel are delightful and make you want to sit and have a drink and enjoy the ambiance. Excellent breakfast.The staff at the hotel are the friendliest we have experienced without being overbearing.
The hotel is close to South Kensington tube and many well priced Italian restaurants
We will definitely use this hotel next time we are in London if the price is right

Room Tip: spend a bit more to get a deluxe room
See more room tips
  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 8 June 2012
Dear 2David,

Thank you for your kind words, we greatly appreciate you sharing your experience of us here at The Kensington Hotel with the travelling community. I have already passed on your kind words to our team here. We are glad the location was so convenient for you, our lounge areas were so relaxing and you enjoyed your room.

We work very hard to create an experience you want to relive again and again so we hope that you will not wait too long before coming back for a visit.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price range (per night): ₹ 15,852 - ₹ 26,726
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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