Stayed here for a couple of a few nights at the end of March and overall the experience was fine – nothing special – with one reservation as you will see from the cons below. This review is for room 518 (a superior queen) so won’t be representative of the whole hotel. I have tried to be a specific as possible and openly realize I have been a bit nit-picky.
Pros: Location – 5 minute walk from South Kensington station in a great neighbourhood. Price was not bad (good deal) which made the size of the room not so bad. It is small but it was well planned. As you walked in there was a wardrobe area separate from bed area that made it feel bigger – enough place to park up a couple of bags. Bathroom small but enough counter space and there is a portable trolley to store your toiletries. Hotel provides nice toiletries. As everyone knows, for some reason in the UK there are no outlets to plug a hairdryer in it but one in the closet where a full length mirror is available so you are not necessarily bumping into your partner. Provide chocolates at bed time and there is big screen tv. Also was checked in early when we arrived at 10 am.
1.The big con: We like to have a cool room at night to sleep in. Second day there we turned on air conditioning….came back to the room in the afternoon and it vaguely smelt like grease…went out for dinner and when we came back it overwhelmingly smelt like grease. In the am was awoken to an overpoweringly sickening smell of bacon. It was then that we realized the vent for the kitchen is beside the intake for the air conditioning so we were circulating cold greasy air into our room. The next two nights we left the windows open, which was better but you still got some of the kitchen smells. I have no idea what one would do in the summer because the room is on the top floor and in the eaves of the building. Did not complain about it because clearly there would be nothing they could have done during our stay(did not feel like moving rooms 2 days in ) but post it here as I know management reads reviews.
2.Annoying things: Inconsistent staff. On check-in and check-out staff friendly, professional and polite. However, struggled many times to open the door with hands full while doorman was somewhere else and waited 20 minutes before being served in the lounge. Cleaning was spotty…please do not fold back the sheets to my bed and leave a dirty menu for breakfast. Replacement of towels was hit or miss – no replacement of face clothes that were used. Iron and ironing board only upon request (though there is room in closet for one). The towel railing in the bathroom was loose, the knob on the shower came away and I struggled to get in and out of the tub (and it was a bit claustrophobic being in the eaves). The bedside tables too close to the bed and because it is at the same level as the bed I banged my head rolling over on it one night
3.Nit-picky things to note that I only point out because the place sells itself as an upscale hotel - a Mr. and Mrs. Smith hotel - but in my opinion did not quite deliver. A broken light in our room went unfixed the whole time we were there. There was a nice welcome letter when we arrived but for someone else. There is a high noon tea but we were served tea in horrible cafeteria style coffee cups as opposed to china cups for tea (ruining the experience). Very hard pillows. Nowhere to store your own items in the fridge.
- Official Description (provided by the hotel):
- Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more less
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- Also Known As:
- Kensington Hotel London