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“Mixed bag, but quite good.”

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Shaftesbury Metropolis London Hyde Park
Ranked #327 of 1,090 Hotels in London
Plymouth, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mixed bag, but quite good.”
3 of 5 bubbles Reviewed 21 April 2012

First of all, I rated this 3, because 4 is 'very' good. I think the true review would be 3.5, as its better than just 'average'.
Now, first impressions. Very clean and tidy, from the reception right up to the rooms. No problems there. Beds very comfy, and shower superb. Staff VERY friendly and helpful. The things that knock this back to 'good' (3.5) are, the TV didn't work in my room or my colleagues. (This was digital changeover weekend, so it /may/ be that it wasn't the hotel's fault, although the symptoms were different in each room, so unlikely). The rooms we were in were a little compact, though quite nice, so this is probably more suited as a place to sleep, rather than an evening in! And one other point of note, my colleague was in a semi basement room, and was woken up by the kitchen extractors coming on stream at 530am.
Don't be too put off though, if all you need is a night's kip (as we did) this is a friendly and comfortable hotel, 2 minutes walk from Paddington Station. TOP TIP. Breakfast in the hotel (if not included in your package) is 12 quid. 20 yards from the rear of the hotel is a greasy spoon, great breakfast, including tea or coffee for 4.25!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madrigaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 4 May 2012
Dear Guest,

Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city.

Please accept our sincere apologies for the inconvenience caused to you due to the transfer situation. We try our level best to honor all our guest's reservations, however in evitably in spite of our best efforts at times things can go wrong . We agree that you should have been informed about the transfer.

We are sorry to hear that you were disturbed twice around the check out time which is 12 noon. If you decide to stay with us next time, kindly let us know in advance about your check out time incase it is later than 12nooon. As a gesture we can allow you to check out late maximum by 1300hrs. If our staff had known that you would check out late they would have refrained themselves from doing so. Once again apologies for any inconvenience caused.

We do hope you will give us another oppurtunity to rstore your faith in the Shaftesbury Group.
Looking forward to welcoming you back.Kindly write to me in advance about your future trip and I will personally ensure you are looked after.

Kind Regards
Sincerely
Aparna
dm @shaftesburymetropolitan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,324 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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South wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

I got to the hotel i was due to stay ta to find out we had to be re-located to another hotel in a different area of London which put added cost to our trip due to burst water pipes through the night. The hotel had our phone number as i submitted one when completing the booking but nothing was mentioned until i arrived and then we had to take a taxi to another hotel which the receptionist had arranged for us. Also on the morning of departure twice we had phone calls about when leaving the hotel before our check out time of 12 o clock which was annoying.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Ryan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 4 May 2012
Dear Guest,

Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city.

Please accept our sincere apologies for the inconvenience caused to you due to the transfer situation. We try our level best to honor all our guest's reservations, however in evitably in spite of our best efforts at times things can go wrong . We agree that you should have been informed about the transfer.

We are sorry to hear that you were disturbed twice around the check out time which is 12 noon. If you decide to stay with us next time, kindly let us know in advance about your check out time incase it is later than 12nooon. As a gesture we can allow you to check out late maximum by 1300hrs. If our staff had known that you would check out late they would have refrained themselves from doing so. Once again apologies for any inconvenience caused.

We do hope you will give us another oppurtunity to rstore your faith in the Shaftesbury Group.
Looking forward to welcoming you back.Kindly write to me in advance about your future trip and I will personally ensure you are looked after.

Kind Regards
Sincerely
Aparna
dm @shaftesburymetropolitan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 April 2012

I recently stayed for 1 night at Shaftesbury Metropolis and very much delighted to say that my stay was a very succeccful one. The hotel was very clean and we met the lovely receptionist Mariana who upgraded our room to Club category. She was very kind, polite and helpful. In fact all staff were up to the required standard of friendliness with guests. Always cheering us with a great smile when coming inside the building. A big plus in a city like London! :)

Our room was very spacious and tidy with new amenities. Location was great also, as Paddington station is just 5 minutes walk with Edgware Road tube station and Marlyborne rail station are just withing a 20 miutes walking distanse. Moreover, lots of resturants and groceries with different commercial shops along the intersection of Sussex with Edgware road...

If you are looking for a clean, resonably priced stay in London, thos hotel is surely your destination..

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohammed_Omar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 4 May 2012
Dear Guest,

Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city. We appreciate your valuable feedback as this certainly helps us to meet and exceed our guests expectation.

Mariana was delighted to read the comment regarding her smile & good service and is thanking you for the same.

We look forward to your future stay and request you to kindly write to us prior to your arrival as this will enable us to allocate a nice room of your choice.

Many thanks once again for your kind gesture of wrting such a lovely comment.

Kind Regards
Sincerely
Aparna
dm@shaftesburymetropolitan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roma
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

Despite all the comments I read about cancelled bookings and various other issues, I decided to take the risk and book a room as it was the most convenient in terms of quality/price/location. We arrived very late and despite this had no problem checking into our room. I gave the hotel a call the morning of my arrival just to make sure, so this might be a good way of ensuring your booking is maintained.

The hotel itself is quite good for London standards, clean, with good furniture and a nice kettle in the room which I enjoyed using every morning for coffee. The plasma tv was perfect, with a nice choice of channels. The bathroom in our room (a Club Room) was excellent, with a very nice shower, although the toilet seat was a bit broken. The bed was comfortable although I found the cover to be a bit short.

The location is perfect, though not exactly in the middle of the action as some people might like. Paddington station, with access to the Circle, District and Bakerloo lines, is a 5-minute walk away, and streets with bars, restaurants and shops are even closer (e.g. London Street, where we had a great breakfast at the restaurant of Hotel Indigo). We didn't try the breakfast at the hotel as it was not included and seemed too expensive. Having breakfast outside is an excellent option that I highly recommend.

I would probably return to this hotel in the future.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MBH82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 12 April 2012
Dear Guest,

Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city.

It is nice to hear that you liked this hotel location, price & quality wise. Your feedback is of great importance to us as it helps us to customise our service as per our guest's requirements.

We look forward to welcoming you again and we hope to meet & exceed your expectation during you next stay with us.

Please do contact us in advance regarding you future stay. It will be a great pleasure of us all to make your stay a pleasant one.

Kind Regards
Sincerely
Aparna

dm@shaftesburymetropolitan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 April 2012

Overall, great place to stay if you want to see city and surrounds. Paddington train station a quick 5min walk away. Clean & well presented rooms even though quite tiny. Staff friendly and they even stored our luggage for 4hours after checkout!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shaftesbury Metropolis London Hyde Park

Property: Shaftesbury Metropolis London Hyde Park
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Phone Number:
Region: United Kingdom > England > London
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#237 Luxury Hotel in London
#370 Romantic Hotel in London
Price range (per night): ₹ 8,418 - ₹ 19,559
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London

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