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“Great Stay” 5 of 5 bubbles
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
Ranked #151 of 1,078 Hotels in London
Certificate of Excellence
Martinez
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 18 April 2012

We stayed there for 4 nights in April and strongly recommend this hotel. The staff was professional and courteous. The room was nicely laid out and very clean...and I love hotels with an in-room safe. Easy walk to the Paddington Station.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snapology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSkelton, General Manager at Hotel Indigo London-Paddington, responded to this review, 1 May 2012
Dear Guest,
Thank you for your lovely comments. I am so pleased to hear you enjoyed your stay with us and look forward to welcoming you back.
Kind Regards
Denise Skelton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (318)
Date | Rating
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English first
Perth
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

Last time I was in London I was only in overnight, so finding somewhere super convenient was really important. Luckily I was recommended to The Indigo by a friend who visits London often. It's super close to Paddington so getting there via Heathrow express was a breeze, as was catching the express back to Heathrow for my departure.

Of course from Paddington you can get almost anywhere you need to be in Central London very quickly and easily on public transport, which is super important when you're only in town for a short time.

The hotel was small, but super efficient, check in was quick and friendly. My room was in the basement, which was absolutely fine in fact I was really impressed with the quality of the bed and the facilities in the room. It was compact, as it every room in London but really fresh and quite delightful. The bed was awesome, so I awoke fresh the next morning to continue my journey back to Australia.

  • Stayed June 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RJCPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSkelton, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 April 2012
Dear Guest,
Thank you for choosing to stay with us on your transfer through London back to Australia. It is great to hear that one of our guests recommended us to you. Our lower ground rooms are perfect if you need a quiet room and provide a great nights sleep! We hope that you are able to stay with us longer next time and look forward to welcoming you back.
Kind Regards
Denise Skelton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 April 2012

A nice environment and good services. The hotel location is near the Paddington Train Station and Underground. And the nearby have many restaurants which can have meal at any times.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SiuKai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSkelton, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 April 2012
Dear Guest,
Thank you for taking the time to write your review, I am delighted that you enjoyed your stay and you were able to experience the great facilities that Paddington has to offer especially our the transportation for getting around London and the local restaurants. We hope to welcome you back soon.
Kind Regards
Denise Skelton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

A delightful little hotel which is the jewel in the UK Holiday Inn Group. Our second stay and again everything was just so. Little touches such as free internet and a visit from housekeeping to offer extra tea and coffee just make the experience so much more pleasurable.
Rooms are not large but clean as a new pin and well equipped. A delightful internal terrace for the smokers out there, much nicer than standing in the street.
Top marks Hotel Indigo, we will certainly be returning soon.

Room Tip: Go for the executive Room
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSkelton, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 April 2012
Dear Guest,
What fabulous comments!! It's great to hear from our return guests and that our great facilities met all of your needs. Also that these touches made such a difference to your stay with us as guest satisfaction is so important to us. We look forward to welcoming back on your next stay.
Kind Regards
Denise Skelton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

Very modern and nice rooms, even bathroom and shower were excellent compared to many hotels in the UK. The location is perfect from Heathrow with the Heathrow Express. Staff was very friendly and the restaurant dowstairs was also good. The only complaint I have is that my cover charge was not returned to my account for a couple of weeks and I had to email them a few times to get this worked out, but this could have been just a basic human mistake and they did work it out when I contacted them afterwards.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kitty123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSkelton, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 April 2012
Dear Guest,
Thank for your lovely comments on our rooms and showers, I am so glad our location was so convenient for your transfer to Heathrow. However, I must apologise that you had to contact the hotel for preauthorisation to be released. We usually have no problems with our credit card company but glad that our reception team were able to resolve the matter. We hope to welcome you back soon.
Kind Regards
Denise Skelton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo London-Paddington

Property: Hotel Indigo London-Paddington
Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#121 Luxury Hotel in London
Price range (per night): ₹ 10,743 - ₹ 24,952
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London Paddington

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